We're happy to announce that we've just met and slightly surpassed last year's record breaking €1.1M RTP (Return To Players), the amount that we recover for players through our PAB service.
It's actually been a pretty tough year for us, PABs were way up in Q3 and that trend has continued into Q4; 90 PABs in October, doubling the usual 40-45 per month. When you consider it's just two people on the PAB chain gang here that's a lot of complaints under the bridge.
Needless to say we're well on our way to a new record RTP for 2024 _and_ a new record for total PABs in a year. Will we break the 600 ceiling? Could happen! We'll let you know in about a month's time.
Regards,
Max Drayman
Head of Dispute Arbitration & Player Complaints (PABs)
It's actually been a pretty tough year for us, PABs were way up in Q3 and that trend has continued into Q4; 90 PABs in October, doubling the usual 40-45 per month. When you consider it's just two people on the PAB chain gang here that's a lot of complaints under the bridge.
Needless to say we're well on our way to a new record RTP for 2024 _and_ a new record for total PABs in a year. Will we break the 600 ceiling? Could happen! We'll let you know in about a month's time.
Regards,
Max Drayman
Head of Dispute Arbitration & Player Complaints (PABs)