Hi vinylweatherman,
Some further info regarding your previous message
If there is concern over "bonus seekers", there needs to be a CLEAR set of rules for players to follow, not the usual vague and long winded set of terms we often see. If players are meant to use only one bonus per day, enforce this with the software. Make any bonus codes specific to those accounts that were sent them, so if a player finds out a code they were not sent, it just doesn't work.
Technically isn’t possible for the moment. There are hundreds of bonus codes given to players / affiliates / special promos / birthday bonuses etc. , so for the time being the bonus seekers are handled when they proceed on withdrawals and the anti-fraud department checks their gaming activity before proceeds on the payment.
This is the internet, and bonus codes get shared, and quite often they get sent by spammers trying to trick recipients that the casino themselves has sent it. This would lead to a player innocently using a code they were not sent by the casino, but that has ended up being sent to them by a spammer. I am getting sent these offers from Casino770, yet I don't even have an account! It has to be a spammer. However, if I DID have an account, and the code worked, I would expect the outcome to be honoured.
If a player gets a code by us through e-mail or from a third party / affiliate then definitely he will be able to use it and everything will be honored.
The only things the casino can't verify up front are the deposits and chosen withdrawal method.
As for checking via IP address, most players will end up having a number of different IP addresses as they play. How often they change depends on their ISP. Most use a pool, and these are allocated to a customer when they switch on their modem. There is also a world wide shortage of IP addresses, and some ISPs are struggling to get enough to even allow all their customers to have all their devices online simultaneously. Customers of such struggling ISPs are likely to cycle through many more IP addresses than customers of ISPs with plenty of slack in their IP pools.
I see quite often this issue with the IPs , especially in UK. But as far as the player provides the appropriate proofs (utility bills , ids etc.) then everything will be solved. I know it’s a procedure that ‘’annoy’’ players, but this happen only in the 1st withdrawal. All the rest are quite fast, same like the most of the companies.
Geolocation is also imperfect, sometimes dramatically so. The UK National Lottery and the BBC use geolocation to ensure only UK residents can register and use the service. However, various forums are riddled with complaints from UK customers who are getting blocked because they are "not in the UK" according to the website. This is geolocation getting their COUNTRY wrong, let alone their town.
This is understandable when you ‘’target’’ entirely a country. But we accept players and we are active in the most of the countries on Casino770.
The problem with a third attempt is convincing players that it won't just be a rerun of the second. A fourth attempt will be harder still, so EVERYBODY in the company needs to be committed to making this work, not just the rep
Everybody does his work right. The ‘’rep’’ role I have here, is just to make things happen faster. There are hundreds/thousands of requests per day. I saw the report that was posted on Casinomeister here
, its very nice to see that we have been rated so high and we try to better also the ‘’response time’’ . Its a category we didn't do well. But I think we are on the right way though 
For the email registration issue, get the tech department to check that the outbound mailserver is not on any blacklist. If it is, the emails get blocked before they even get as far as any spam folder. Some Virgin Media users have discovered that some of VMs own outbound email servers have been blacklisted in this way, and they are unable to get emails through to people. It shows that even "legit" companies' email servers can end up blacklisted without them realising it.
I was digging a lot on this issue and as I was informed , the problem was with the domains that some players use to register. If someone uses Hotmail/Gmail (the known ones lets say) , then its very rare to face a problem like this. The problem is that some domains are not recognizable. But we are definitely ‘’white listed’’.
Regards,
Konstantinos
