Question Casino UK account closure request

[mathsboy1975]

I signed up to Casino UK a few months ago - deposited a couple of times lost the lot on a really s***y run, uninstalled the casino, then requested my account be closed. I received an email asking why and for some information (name,dob etc - nothing controversial). I replied with the information and that I simply didn't like the feel of the caisno - I had taken a bad run on whatever slot I played, furthermore every time I deposited, I got popups saying that their SSL certificate was out of date/untrusted AFTER the money was deposited. I received nothing further for about 2-3 weeks, then I sent another email this week explaining that I had sent the info they requested and asking for confirmation that my account had been closed. I have still received nothing. I cannot be arsed to reinstall the casino just to see if I can no longer log in. I was wondering if this is considered bad form or not? I see nothing unreasonable in my request for account closure - I gave reasons and info asked for and they have not even had the courtesy to reply to my query if my account has been closed. Do I just assume that this is the case or keep asking. Usually upon account closure I hear back within minutes. I see Casino UK is accredited here so why won't they respond to emails? There was no self exclusion option at their site which is the usual route I take when I feel a casino is "not right for me" (don't read anything into that - I just sometimes feel that taking a real beating early days into a new account makes me not want to play there) so requesting closure was the only option available. On the subject of SSL certificates, this was the first casino I have ever signed up to that had an out of date certificate (according to my browser anyway). This notification only occurred AFTER my deposits were made. I know that certs do get outdated from time to time and as an accredited casino here I am not overly concerned about security issues, but I am of the opinion that you should be notified of this BEFORE your deposit is authorised. I feel that my request for closure is reasonable (not that I should have to justify it whatsoever) so what could be their reason for not responding?

 

[vinylweatherman]

You don't have to reinstall anything to check, just log in to the Flash version. If it lets you in, they haven't closed the account, if it does they have at least done what was asked, which reduces the severity of the issue to one of "bad manners".

If you want to carry on playing, closing accounts is not a good idea. It seems to end up with you being classed as a "problem gambler" even if you have never said this, and in turn this can lead to bets being voided at other casinos, usually when you win.

Uninstalling a 10 Gig + casinos is about the same as an account closure, as it's size is a strong deterrent to reinstallation.

I just uninstall.

I also keep a note of all casino accounts I have ever opened, so I can guard against making duplicate accounts anywhere.

 

[mathsboy1975]

You don't have to reinstall anything to check, just log in to the Flash version. If it lets you in, they haven't closed the account, if it does they have at least done what was asked, which reduces the severity of the issue to one of "bad manners".

If you want to carry on playing, closing accounts is not a good idea. It seems to end up with you being classed as a "problem gambler" even if you have never said this, and in turn this can lead to bets being voided at other casinos, usually when you win.

Uninstalling a 10 Gig + casinos is about the same as an account closure, as it's size is a strong deterrent to reinstallation.

I just uninstall.

I also keep a note of all casino accounts I have ever opened, so I can guard against making duplicate accounts anywhere.

OK I did not know that about the problem gambler aspect. Looks like that will probably apply to me as I have closed half a dozen accounts over the last couple of months. Thanks for the advice anyway.

 

[vinylweatherman]

OK I did not know that about the problem gambler aspect. Looks like that will probably apply to me as I have closed half a dozen accounts over the last couple of months. Thanks for the advice anyway.

It's how you closed them that counts. If you gave them the impression that you closed them because you wanted to be blocked from losing more, they may mark this as "problem gambler" on your notes. Having read of all the trouble this can create for players who closed accounts because of poor service, bad software experience, etc because the casino has arrogantly assumed that the only reason a customer would take this step is that they cannot control their gambling, I now advise uninstalling casinos, not closing the accounts.

There IS a trick some players have suggested, and that is to change the password, making the new one up by closing eyes and hitting a few random keys. As far as the casino is concerned, you have just taken a break.

When I went right off Playtech as a brand, I didn't close any accounts, I just uninstalled the casinos. I have dormant Playtech accounts that will stay that way until Playtech gets it's act together and weeds out the rogue operators.

I even have dormant Grand Prive accounts, plus an account at a Virtual Group casino and another at a casino that we all know is connected to them but they won't admit it. Luckily I found out about them before they got any money off me, but I haven't closed the accounts.

Who knows, hell might freeze over one day, and then I'll be glad I didn't close those Virtual accounts

 

[dunover]

I signed up to Casino UK a few months ago - deposited a couple of times lost the lot on a really s***y run, uninstalled the casino, then requested my account be closed. I received an email asking why and for some information (name,dob etc - nothing controversial). I replied with the information and that I simply didn't like the feel of the caisno - I had taken a bad run on whatever slot I played, furthermore every time I deposited, I got popups saying that their SSL certificate was out of date/untrusted AFTER the money was deposited. I received nothing further for about 2-3 weeks, then I sent another email this week explaining that I had sent the info they requested and asking for confirmation that my account had been closed. I have still received nothing. I cannot be arsed to reinstall the casino just to see if I can no longer log in. I was wondering if this is considered bad form or not? I see nothing unreasonable in my request for account closure - I gave reasons and info asked for and they have not even had the courtesy to reply to my query if my account has been closed. Do I just assume that this is the case or keep asking. Usually upon account closure I hear back within minutes. I see Casino UK is accredited here so why won't they respond to emails? There was no self exclusion option at their site which is the usual route I take when I feel a casino is "not right for me" (don't read anything into that - I just sometimes feel that taking a real beating early days into a new account makes me not want to play there) so requesting closure was the only option available. On the subject of SSL certificates, this was the first casino I have ever signed up to that had an out of date certificate (according to my browser anyway). This notification only occurred AFTER my deposits were made. I know that certs do get outdated from time to time and as an accredited casino here I am not overly concerned about security issues, but I am of the opinion that you should be notified of this BEFORE your deposit is authorised. I feel that my request for closure is reasonable (not that I should have to justify it whatsoever) so what could be their reason for not responding?

An SSL certificate, or secure certificate, is a file installed on a secure Web server that identifies a website. This digital certificate establishes the identity and authenticity of the company or merchant so that online shoppers can trust that the website is secure and reliable. In order to verify that these sites are legitimate (they are who they say they are), the companies and their websites are verified by a third party, such as Verisign or Thawte.

Once the verification company establishes the legitimacy of an organization and the associated website, they will issue an SSL certificate (for the small fee of a few hundred dollars). This digital certificate is installed on the Web server and will be viewable when a user enters a secure area of the website. You can tell you are visiting a secure page when the URL starts with "https." To view the certificate, click the lock icon near one of the edges of your browser window.

Because digital certificates verify a company's current status, they do not last forever. SSL certificates typically expire every one to three years. If the certificate is not renewed in time, you may see an alert box pop up that says "This website's certificate has expired." This error has nothing to do with you or your computer, but is displayed because the Web server you connected to has not renewed its SSL certificate. While this does not necessarily mean the site is fraudulent, it does show that the site is less than professional.

In this case the CasinoUK is a VPL casino, and they are as solid as a rock, so don't worry.
Closure can either suspend your account or permanently self-exclude - did you go on live chat and say which?

 

[mathsboy1975]

Closure can either suspend your account or permanently self-exclude - did you go on live chat and say which?

To be honest I requested account closure via email - I did not specify the nature of it. I was then asked for name, DOB, address etc to which I replied and then heard no more. I sent another mail asking as the status of my request about a week ago now and still heard nothing. I will try the live chat approach instead.

 

[dunover]

To be honest I requested account closure via email - I did not specify the nature of it. I was then asked for name, DOB, address etc to which I replied and then heard no more. I sent another mail asking as the status of my request about a week ago now and still heard nothing. I will try the live chat approach instead.

Well yes that is standard for any casino to check your ID when making a serious request by e-mail; it's done on online chat too.
I think they have actioned your request TBH, already.