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Just some 'balancing' to keep things fair: this is one of the <i>very </i>few Casinos out there i tried, that seemed excellent at first but quickly turned out to be one of the worst user-experiences i had, and literally made me feel like the whole support/verification staff was a bunch of clowns trolling me or severely incompetent..both options unacceptable. Needless to say i self exluded there asap.<br />
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Was very surprised as they had ties to the GUTS group (iirc), which i hold up to having a high standard.<br />
Just to clear up, i made a small profit there, on my first deposit, then gave back a little, trying out the loyalty scheme, and that's where things started to go sour. I wanted to verify my account (and that is after i was paid the first WD) and in that process i encountered the most infuriating back and forth i had in years <img src="/forums/styles/default/casinomeister/smilies/what.gif" class="smilie" loading="lazy" alt=":what:" title="Er... what? :what:" data-shortname=":what:" /><br />
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Mind you, i've been around and before i found CM and knew what i was doing i even tried all the rogue outfits, so i am 'used' to bad experiences..but this really baffled me.<br />
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Perhaps they are good now, but at that point in time (a month or 3 after they just launched) it was extremely lacking in the abovementioned departments (support/verification)<br />
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Just glad i found out before i played back my winnings..
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My experience was similar. I was fortunate to win way beyond my deposits totalling £200. I made 2 withdrawals of £300 without an issue.....no documents needed. But on my third withdrawal of £1500, they wouldn't authorise it until I sent in my docs. Fine, I thought. So I sent everything they asked for. It was a full 24 hours until they got back to me. This time asking for yet more documents. Again, I sent these in. It was at that point I started to worry that they would keep demanding more & more documents so I feared I would never see my £1500. But after I sent the final piece of documentation, the withdrawal was authorised and in my bank.<br />
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I have experienced my fair share of rogue outfits and worried Calzone were one. I even went into live chat to say I hoped they weren't. I eventually got all my withdrawals, so no worries. What bothers me now is I have to send in yet more docs in order to increase my loss limit! Arghhh! <img src="/forums/styles/default/casinomeister/smilies/confused.gif" class="smilie" loading="lazy" alt=":confused:" title="Confused :confused:" data-shortname=":confused:" /></div>