Casino Complaint Casilando - Closed account with £4800 withdrawal

[Gaz237]

utter wankers

I'm just amazed you managed a cashout at slotmillions. ..i was 47 straight deposits with no withdrawal. You deserve a star!

Not got it yet

 

[Gaz237]

Same shit different day.

Slotsimillion have comfirmed my verification is complete and money sent.

Strange this is there is no record in my history of transactions of any payment being sent. When I asked him he said take a few days to reach your bank account. I reminded him it was my casino account which shower zero withdrawal.

Do we have a rep for slotsmillion here?

 

[Gaz237]

Guess I try and get some money out of Casilando now

Still locked out. while they do verification, best part of 4 day now. I never even got to play there, just locked me. I'm not going through all the shit again. 3 casinos on 3 weeks all wanted bank statements and blood

 

[Gaz237]

So what do I do about casilando???.

Account is locked on first page says

Your documents are being reviewed, cant get past that page.

I guess they will decline them and restart. Sats 24-48 hoursm been 4 days now

Do we have a rep for them @WhiteHatGaming @Maja Branders Partners

 

[cathsparkes]

So what do I do about casilando???.

Account is locked on first page says

Your documents are being reviewed, cant get past that page.

I guess they will decline them and restart. Sats 24-48 hoursm been 4 days now

Do we have a rep for them @WhiteHatGaming @Maja Branders Partners

Maja is no longer rep and white hat gaming rep hasn't been on since Friday. Pretty bleak.

 

[colinsunderland]

Maja is no longer rep and white hat gaming rep hasn't been on since Friday. Pretty bleak.

tbf, a lot of reps don't work weekends and checking on here probably isn't their first job of the day, he did reply last week didn't he?

 

[cathsparkes]

tbf, a lot of reps don't work weekends and checking on here probably isn't their first job of the day, he did reply last week didn't he?

Nope no response as of yet but like you say very likely busy.

 

[colinsunderland]

Nope no response as of yet but like you say very likely busy.

When did you message him?

 

[Gaz237]

Just got in .Money on my slotsimillion account, So try to make a withdrawal.

this is me and chat.


re out how to withdraw
I keep putting it less than my balance but rejects it
F

Hi gary! my name is Felix, please give me a moment to review your query.

It seems like there was some error with your request. Can you request it again and check the banking details so everything is correct?
it wont let me type the amounts in the correct boxes
F

The case might be that you must wait for our finance team to investigate as I can see my colleague reported the missing withdrawal yesterday.


where it says amount to withdraw, it has my name and i cant remove it
F

Once they have a solution we will get back to you accordingly so you can again request a withdrawal.
u cannot be serious
this is 4 days now. verification completeted. I would like to with draw my money please
Can i speak to a manager pls
I refuse to wait any longer


Sorry there is no manager available to chat I am here to help you.

As I said there was some error and we must investigate to solve it.

As the funds bounced back to us.
Then i feel you need to talk to the right department. I am not waiting for a 5th day
F

I understand your frustration.
can u check my card details if i give them to you
F

I have personally contacted our finance team for advise.


Is it me, or am I having the piss taken out of me.?

 

[colinsunderland]

@SlotsMillion

Seems to be another rep who doesn't bother logging in as they should @LadyJelena

 

[Gaz237]

Stilll going with chat


I Just did a manual withdrawal and you have my sort code wrong. i coffect it and it comgratulated me ans said your money wukk be in your bank in mins.
i waited ten 10 mins nothing. logged back into slotimillion and the money is still here pending
A

Yes I can see it is pending for approval by Trustly, sometimes they are not as fast as they say, but so far everything is looking good.
am i with trustly?
i have no idea


just requested it about 30 mins ago after it not letting me, it told me it would be in my bank in minites. It never turned up, and when i log back into slotimillion. its. magically there and awating process
But you are not taking care of it. This is the 5 th day of no action
A

I will let our finance team hava a look at it ok, meanwhile please check if the money was transferred correctly
It is not TRANSFERRED, IT says on your page, I have £1602.21, sitting in my account Pending. NOt pending withdraw. PENDING






And you have also said someone else need to look at it. So please tell me how the money is going to magically just from your account to mine. You even have the wrong sort code
A

Here you can see the confirmation, that the withdrawal was processed correctly:

July 6, 2020 6:57 AM£1,600.00**011568
DESCRIPTOR: Alea SlotsMillionTransaction done

However, I will ask our finance team to check it to make sure it was successfull.

As soon as we have processed the payment it depends on Trustly and your credit institute.


yes account number is right but u had my sort code wrong
Not when the money does not leave your account
A

As I said, I will let our finance team have a look and update you accordingly ok?
can you do that now plz, its not hard for them or you to converse and find a solution
A

It will take some time,as they´re quite busy but I am sure we can find a solution
Ok will plz find this solution while we keep this chap open plz

Gary this won´t work, I will ask our finance team to have a look, but this will take some time. I will update you once I have feedback.
thats not realing good enough. you pop into there office get them to push a few buttons and we should all be happy.
A

At this point there is nothing else I can offer you.
You can contact trustly and ask them if there is an issue as we have no control over their processes.
I know sweet FA about trustly. You used trustly. I paid you by vise, this is your issue, please dont try and pass the buck to trustly

Gary this won´t work, I will ask our finance team to have a look, but this will take some time. I will update you once I have feedback.
thats not realing good enough. you pop into there office get them to push a few buttons and we should all be happy.
A

At this point there is nothing else I can offer you.
You can contact trustly and ask them if there is an issue as we have no control over their processes.
I know sweet FA about trustly. You used trustly. I paid you by vise, this is your issue, please dont try and pass the buck to trustly






I know sweet FA about trustly. You used trustly. I paid you by vise, this is your issue, please dont try and pass the buck to trustly
A

As said I will forward it to our finance team and inform you as soon as we know what´s going on.ok?
No it.s not really ok. I have a 3+ days of giving you my dna, I have had to give you all my back statements, driving licence, pics of cards. Now can you see that perhapd i,m not ok to be passed on yet again, and personally i find you telling me to go to trustly quite insulting



So again i would like you to go and see finance, find the isuse and report back. I'm happy to wait on the line. Its not like its been almost 4 days now is it
A

Gary I can not "go and see" finance, as we are still in lockdown.
I will forward the issue to our finance team and in the mentime I would kindly ask you to remain patient, as it is normal for a withdrawal to take some time.

I have forwarded it now and they will have a look.


Lockdown has not rendered telephones inactive, unless you know more than me.

Thats good, we can have a chit chat while we wait. Btw this is not normal. it's been a balls up from start to finish. and we still have not finished

 

[Gaz237]

Anyone know whats going on with casilando?72 hours now with verification pending?

Theres no way I will be going through and of this shit again 3 different casinos in 3 weeks, fair play to L&L as that was SOW, these two were kyc, yet I had to give full bank statements to them and casilando.

Yet have no fucking idea wtf is going on there???????. Deposited £300 and they locked my account down and asked
if my left testicle was bigger than my right.

 

[Gaz237]

I'm just amazed you managed a cashout at slotmillions. ..i was 47 straight deposits with no withdrawal. You deserve a star!

Was on ted pub fruit, never took a bonus, think I was going to on casilando, but put £300 and locked me, so if I get my money back wont be spending a penny there.

Anyway back to Ted Pub fruit. One of my favs as its so easy to bonus. now I,m no big roller £2 is about average for me, but with Ted you know your getting a bonus soon, so tend to play it a £5 n £10. Must be 25+ 2k plus wins. Don't want to give anything away, plus it's not fool proof, but the is a way, to slightly increase your rtp. wont make you rich, but will lengthen your play time

 

[Gaz237]

tbf, a lot of reps don't work weekends and checking on here probably isn't their first job of the day, he did reply last week didn't he?

To be fair. DON'T THEY KNOW WHO I AM

I know where the bodies are buried

 

[cathsparkes]

When did you message him?

Messaged Friday. So might just need some time to respond.

Passport processing at the moment though seems to be moving faster than usual. Fingers crossed this can be sorted out soon.

 

[cathsparkes]

Anyone know whats going on with casilando?72 hours now with verification pending?

Theres no way I will be going through and of this shit again 3 different casinos in 3 weeks, fair play to L&L as that was SOW, these two were kyc, yet I had to give full bank statements to them and casilando.

Yet have no fucking idea wtf is going on there???????. Deposited £300 and they locked my account down and asked
if my left testicle was bigger than my right.

Casilando locked my account and didn't say anything for 3 days. Then it took around 72 hours each time for them to respond to get an vague explanation. I still don't know the full story other than they intend to pay once I complete verification.

 

[colinsunderland]

Casilando locked my account and didn't say anything for 3 days. Then it took around 72 hours each time for them to respond to get an vague explanation. I still don't know the full story other than they intend to pay once I complete verification.

any reply from the @WhiteHatGaming rep yet?

 

[johnnymcc1966]

White Hat Gaming are a shocking brand with endless complaints against them.I held on to my promotion privileges a lot longer than most. Once they banned me from bonuses I simply stopped using them and just leave my accounts empty with them. The straw that broke the camel's back was JohnnyJackpot who I signed up to through a streamer.They did pay my winnings but banned me from bonuses the very next day. My advice is avoid them.

 

[cathsparkes]

any reply from the @WhiteHatGaming rep yet?

Nothing yet they've not been online since Friday though

 

[Casinofreak777]

I also have a very bad experience with a whitehatgaming casino lately. Have waited over 2 weeks for a withdrawal from 21prive, first there was a lot of back and forth with documents, then it was that the account was in the wrong currency that they have to convert from USD to NOK, then they say that they have processed the withdrawal and in the next moment they say they have not. Rarely have I experienced such an inefficient casino

 

[cathsparkes]

Passport processing I got quoted 3 weeks will update closer to that time. With no reps available is it possible they are pulling out the uk and would my withdrawal be affected if so.

 

[Robert Rabbit]

Passport processing I got quoted 3 weeks will update closer to that time. With no reps available is it possible they are pulling out the uk and would my withdrawal be affected if so.

Jeez, never has the phrase "when the fun stops, stop" been more relevant. Some casino's seem intent on driving customers away but making it as torturous and stressful as possible to play on their sites. Having watched Cath's saga with interest, I am struggling to find the attraction.

When I get up in the morning I like my most stressful moment to be opening the fridge to see if I have milk for my coffee - I can't even imagine having to watch my email every hour for an update on receiving £5k I am owed

 

[Casinofreak777]

Does anyone represent 21prive in here? I am so damn tired of this. have been going on for almost 3 damn weeks now, they do not respond to mail, live chat only gives vague answers that i have heard before. Does not seem like the different departments are coordinated at all. absolutely incredibly poor communication

deposits go lightning fast, but as soon as you make a withdrawal you have to go through a maze of hell.

 

[colinsunderland]

Does anyone represent 21prive in here? I am so damn tired of this. have been going on for almost 3 damn weeks now, they do not respond to mail, live chat only gives vague answers that i have heard before. Does not seem like the different departments are coordinated at all. absolutely incredibly poor communication

deposits go lightning fast, but as soon as you make a withdrawal you have to go through a maze of hell.

@WhiteHatGaming

 

[Casinofreak777]

I finally received my withdrawal from 21prive today