Richtree7
Dormant Account
- Joined
- Sep 22, 2006
- Location
- Massachusetts
I deposited $99.00 at this casino and did not request a bonus because I like to play craps. During my craps session I was notified I received a bonus. I then stopped playing and went to 'live help' and had the following conversation:
Please wait for a site operator to respond.
You are now chatting with 'Judy'
Judy: Welcome to Casino Support. How can I assist you today?
you: Hi Judy....before I play with any part of the bonus you just gave me...please remove that bonus from my account
you: Your bonus will make my $99.00 deposit practically worthless if I should win and then attempt to withdraw my winnings....
you: I have played on-line casinos for many years and have learned that as a craps player bonus money does me absolutely no good
Judy: Please hold on a moment, I will check your account.
you: Thank you
Judy: Richard we are sorry to inform you that bonuses can be removed before playing with the funds.
you: Then that should work fine for me...I have NOT used any part of the bonus you just sent me
you: Please REMOVE the bonus
you: you are making my deposit immediately worthless
you: or REFUB
you: Or refund my deposit please
Judy: Your balance shows that you do have $40.40 in bonus at the bonus but you did receive $99 in bonus of the deposit made of $99
you: I deposited 99 dollars about 10 mins ago
Judy: Yes you did
you: I do not want the bonus...did not ask for the bonus and have NOT used any part of the bonus
you: As soon as you gave me the bonus I refrained from playing any longer
Judy: Then you should read the bonus terms and conditions before making any deposit into your account.
you: at that very moment I ceased to play
you: Please do not steal my money from me....Please????
Judy: Richard sorry but there is nothing we can do at the moment by removing the bonus
you: Why?
you: You have just literally STOLEN my money
you: You should not be giving out bonuses unless they are directly requested.
you: Many of us cannot use bonus money because we play table games
you: You don't want us to play table games...??? then you should not offer the table games
you: Hello?????
Judy: Look Richard, the bonus can be always removed by using the funds or not but.... The rollover requirement activates as soon as one penny of the bonus is used.
you: I did not use even 1 penny of the bonus
Judy: Richard one again the bonus credited was $99 and now it is $40.40
you: Negative.....I stopped playing as soon as you notified me I had received a bonus
you: Why would you give a bonus to a person playing craps....???? you know it is worthless to me
Judy: But you should know that after every deposit would come a bonus
you: no not true....
you: Most casinos a player must click on the bonus prior to receiving the bonus
Judy: Richard we are sorry but there is nothing we can do about it
you: So how do I get my deposit back?
Judy: We are talking about this casino
you: You should not have the right to steal from me
you: My money is now worthless
Judy: You should read terms and conditions before
you: I played at your casino in good faith
you: YOU SUCK
Please wait for a site operator to respond.
You are now chatting with 'Judy'
Judy: Welcome to Casino Support. How can I assist you today?
you: Hi Judy....before I play with any part of the bonus you just gave me...please remove that bonus from my account
you: Your bonus will make my $99.00 deposit practically worthless if I should win and then attempt to withdraw my winnings....
you: I have played on-line casinos for many years and have learned that as a craps player bonus money does me absolutely no good
Judy: Please hold on a moment, I will check your account.
you: Thank you
Judy: Richard we are sorry to inform you that bonuses can be removed before playing with the funds.
you: Then that should work fine for me...I have NOT used any part of the bonus you just sent me
you: Please REMOVE the bonus
you: you are making my deposit immediately worthless
you: or REFUB
you: Or refund my deposit please
Judy: Your balance shows that you do have $40.40 in bonus at the bonus but you did receive $99 in bonus of the deposit made of $99
you: I deposited 99 dollars about 10 mins ago
Judy: Yes you did
you: I do not want the bonus...did not ask for the bonus and have NOT used any part of the bonus
you: As soon as you gave me the bonus I refrained from playing any longer
Judy: Then you should read the bonus terms and conditions before making any deposit into your account.
you: at that very moment I ceased to play
you: Please do not steal my money from me....Please????
Judy: Richard sorry but there is nothing we can do at the moment by removing the bonus
you: Why?
you: You have just literally STOLEN my money
you: You should not be giving out bonuses unless they are directly requested.
you: Many of us cannot use bonus money because we play table games
you: You don't want us to play table games...??? then you should not offer the table games
you: Hello?????
Judy: Look Richard, the bonus can be always removed by using the funds or not but.... The rollover requirement activates as soon as one penny of the bonus is used.
you: I did not use even 1 penny of the bonus
Judy: Richard one again the bonus credited was $99 and now it is $40.40
you: Negative.....I stopped playing as soon as you notified me I had received a bonus
you: Why would you give a bonus to a person playing craps....???? you know it is worthless to me
Judy: But you should know that after every deposit would come a bonus
you: no not true....
you: Most casinos a player must click on the bonus prior to receiving the bonus
Judy: Richard we are sorry but there is nothing we can do about it
you: So how do I get my deposit back?
Judy: We are talking about this casino
you: You should not have the right to steal from me
you: My money is now worthless
Judy: You should read terms and conditions before
you: I played at your casino in good faith
you: YOU SUCK