I have lost money because of a false promise of the costomer service of gold club casino.
I was playing blackjack on the octoberfest bonus because of this email.
After meeting the wagering requirements the remaining money is still pending and now they say bj is not allowed.
Is this email from support not valid anymore or what?
Should I ask twice to different people in the future?
This is the original email form support:
Dear Mr XXXX,
Thank you for contacting Gold Club Casino support.
Regular terms and conditions apply for this bonus and you can read them here;
The bonus needs to be wagered 40 times and blackjack is allowed.
Feel free to contact us again if you have any further questions.
Best regards,
Carolina
Gold Club Casino Support
I was playing blackjack on the octoberfest bonus because of this email.
After meeting the wagering requirements the remaining money is still pending and now they say bj is not allowed.
Is this email from support not valid anymore or what?
Should I ask twice to different people in the future?
This is the original email form support:
Dear Mr XXXX,
Thank you for contacting Gold Club Casino support.
Regular terms and conditions apply for this bonus and you can read them here;
You do not have permission to view link
Log in or register now.
, under Customer Service and Terms and conditions.The bonus needs to be wagered 40 times and blackjack is allowed.
Feel free to contact us again if you have any further questions.
Best regards,
Carolina
Gold Club Casino Support