Caddell Group of Casinos

[peezo13]

Avoid this group. They banned me(from their whole network of casinos) for depositing with bonuses. A bit contradictory when they offer a bonus on almost every deposit I think they just don't like it when players win. I was a VIP at grandivy and slotscafe as well

Just a heads up for users of these group of casinos.

Today they've added Microgaming slots

As they offer daily bonuses / FS - Good news for limited budget players / low rollers

Just be aware of their ever growing list of T&C's

 

[playahata]

Avoid this group. They banned me(from their whole network of casinos) for depositing with bonuses. A bit contradictory when they offer a bonus on almost every deposit I think they just don't like it when players win. I was a VIP at grandivy and slotscafe as well

Ive just been banned as well for bonus abuse.

I took up there offer for 100% bonus and 50 free spins if you deposit £30.00 on twin spins on six of there sites which I already have accounts with. They sent me a separate email for each site, so I never thought i be banned for abusing a bonus.

These where:

Diamond 7
Reel Island
Gday
21 Prive
Hello Casino
Gold Spins




I made about £1000 from 2 of the sites in total and bang, banned from all.

My bet ranged from 0.40p to £1.00 a spin.

The main thing is they are going to pay me but can't help thinking I've been banned for winning with a bonus which they offered me on all sites!

It does say in the terms one bonus per IP/account but I would of thought this meant per casino.

Anyway I just brought some nice things with the money so there lost.


email i received:

After a review of your account by our compliance and risk team, it has become clear that you are attempting to abuse promotions.

As per clause 13.3 of the general terms and conditions

You do not have permission to view link Log in or register now.

the following actions have been taken.

1. Your account has now been terminated effective immediately.

2. Any remaining funds in your account will be returned to you subject to verification checks - £445.31.

3. You are banned from the Group.

If you attempt to open any further accounts on the Network they will be terminated and any funds accumulated will be confiscated. A list of sites can be seen by following this link

You do not have permission to view link Log in or register now.

Regards
Casino Management


Goldspins

You do not have permission to view link Log in or register now.

Email: accounts@goldspins.com
Live Chat available on

You do not have permission to view link Log in or register now.

18+ Please Bet Responsibly - We believe in Responsible Gambling,
For more information go to www.gambleaware.co.uk


Terms:

13.3 Termination of Account
Goldspins reserves the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in Your account at the time of such cancellation will be credited to Your credit card and/or sent to You by cheque. However, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in a Casino account in any of the following circumstances:

(i) If You have more than one active account (or control more than one active account) for the Casino;
(ii) You are in breach of these terms and conditions or any of your warranties, or we are required to do so pursuant to any legal and regulatory obligations.
(iii) If the name on Your Casino account does not match the name on the payment method used to make deposits on a Casino account;
(iv) If You provide incorrect or misleading registration information;
(v) If You are not of legal age;
(vi) If You reside in a jurisdiction where participation in Casino games is prohibited by law;
(vii) If You have allowed or permitted (intentionally or unintentionally) someone else to play on Your Casino account;
(viii) If You have not played at the Casino on an individual basis for personal entertainment only (that is, You have played in a professional sense or in concert with other Player(s) as part of a club, group, syndicate etc.);
(ix) If You have "charged back" any of the deposits made with Your credit card on Your Casino account;
(x) If You are found colluding, cheating, money laundering or undertaking fraudulent activity;
(xi) If it is determined by the Casino that You have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Casino;
(xii) If You use the Website or Your account in bad faith;
(xiii) If You make statements that are sexually explicit or offensive in the chat facility, including expressions of bigotry, racism, hatred or profanity;
(xiv) The use of robotic, mechanical, electronic, or other devices to automatically make playing decisions in any game as a guest player or real player is strictly prohibited at the casino save where such devices are provided, or specifically authorized in writing, by the casino. Use of such devices may, in the sole discretion of casino management, result in action including exclusion from play at the casino, confiscation of funds; or
(xv) If the Casino should become aware that You have played at any other on-line casino under any of the circumstances set out at (i) to (xiv) above.


I can't see which term i have broken

 

[Jono777]

It does say in the terms one bonus per IP/account but I would of thought this meant per casino.

....and this is exactly what THEIR support will tell you and also make out it is perfectly fine for you to join each individual casino and take their SUB and future deposit offers.

 

[playahata]

Why offer the bonuses if you take them you get banned from the whole group of casinos if you win.

Customer support are next to useless and the Management just mug you off with standard emails and do not answer your questions.

 

[dunover]

Why offer the bonuses if you take them you get banned from the whole group of casinos if you win.

Customer support are next to useless and the Management just mug you off with standard emails and do not answer your questions.

I think it's players who get their whole list of licensed sites and go round them taking SUBs and then move on to the next if they withdraw or cash it out. In other words they don't carry on playing once they've taken the bonus at any one casino, and they spot a pattern.

 

[playahata]

Could well be, funny thing is been members at these sites for years.

If they don't want you to play with a bonus then why send me emails offering it lol

 

[Nicola]

Urgh.

I had two emails last week with £15 free on Thnderstruck II at Amsterdams Casinos and 21Casino each with a max win of £100.

Made a withdrawal from each after meeting wagering so expecting an e-mail now

 

[playahata]

You should still get the withdrawal as they are still paying me just banned my accounts.

Does seem a bit off when you have wagered the funds x35 times.

Had I not of won anything the would not of worried.

 

[RichyJ75]

I had a quick £20 (no bonus - too much grief!) at 21 Prive last night. Got balance up to £50 and as it was late, submitted a withdrawal request. End of the day, profit is profit!

Earlier today, realising that withdrawals are 48 hours pending, I reversed (yes, me bad!) the withdrawal and carried on playing. Got balance up to £132, so now have a withdrawal in place for £100 which I will NOT be reversing! Thankfully the pending period and reverse withdrawal worked in my favour for a change! However, I much prefer places to lock withdrawals and pay quickly.

But per the nature of the previous comments, I am puzzled by their bonus issues as a bonus is offered on every deposit, so how is that classed as abuse when you are only accepting what they are offering?!?!?! The only bonuses I like are the ones from VS - majority are wager free and T&C's are nice and clear!

 

[playahata]

They are pretty useless group. I had made a withdrawal on the 11th and have contacted there support many times to ask if it's been processed. It not until today I found out they now require my documents which has never been needed before. They may of had them in the past but I can't remember.


Thing is they never told me this by email I had to find out through live chat 10 days after I made the withdrawal. I had already been told before that the payment has been processed!

We will wait and see what happens but I think they are stalling.

I'm glad they banned me but miss playing the blueprint gaming games.

 

[playahata]

So the latest

I sent my documents Monday to 21priv, goldspins and hello casino.

They all accepted my documents except for goldspins.

First they told me they where never sent so i sent the prove of delivery and now they saying my utility bill which is less than a month old is out of date.
21 priv and hello casino have accepted these documents.

I now got to wait another 48hrs so they can look at the same document i sent them on Monday.
Ive never come across casinos that give you so much grieve to withdraw. On top of that my withdrawal from Hello casino has now gone to pending even though I withdrew 2 weeks ago!

I would stay well clear of this group and would like to know how I could go about complaining about these casinos.

Worse thing is you cant contact them by phone its all live chat or email and every time you query something it takes them 2 days to come back with a answer. I have wasted hours on support chat and sending them emails for something that should be easy to resolve.

 

[playahata]

They messed me about so much I just sent them this lol.

Here another document for you. If you need to know my blood type or which hand I wipe with just ask.


Regards


Craig

 

[RichyJ75]

Quick question.

My deposit and withdrawal at 21 Prive show on my bank statement as WHG - which I presume is William Hill Gaming? If so, how come it doesn't show on their website and that they are only owned by Caddell, or am I missing something? Is it the same for the other Caddell companies? Their licence number only refers to Caddell as well.

 

[peezo13]

I think it's players who get their whole list of licensed sites and go round them taking SUBs and then move on to the next if they withdraw or cash it out. In other words they don't carry on playing once they've taken the bonus at any one casino, and they spot a pattern.

Well that's not true whatsoever. I continued to deposit at every site daily(grandivy, slotscafe, playgrand, gdaycasino etc). The simple facts are they banned me because i was in profit in their whole group. This group simply cannot be trusted

 

[playahata]

Quick question.

My deposit and withdrawal at 21 Prive show on my bank statement as WHG - which I presume is William Hill Gaming? If so, how come it doesn't show on their website and that they are only owned by Caddell, or am I missing something? Is it the same for the other Caddell companies? Their licence number only refers to Caddell as well.

White Hat Gaming which is part of Caddell

 

[RichyJ75]

White Hat Gaming which is part of Caddell

Yup, that makes more sense!!!

 

[Jasminebed]

Now I could see bonus banning a player who had been too lucky with bonuses, or only takes the best ones, but why on earth terminate the player's account? The casino now has no chance of the player losing some of the money back to them.

 

[playahata]

It saved me a reversal, even though so far only one of the three casinos has paid out.

Support is next to useless, I don't blame the support guys its just the way the casino is run.

 

[playahata]

Well GoldSpins have finally accepted my withdrawal and will be in my bank in 5 working days.

It's only taken 3 weeks!, I would not recommend playing with this group as the support is next to useless and the accounts team take ages to process anything.

I'm just glad i've been banned for taking bonuses which they offered me. Guess they don't like players winning.

I think its run by a bunch of cowboys

 

[spintee]

Well I had a deposit late last week at hello and cashed out late Friday night and was paid this morning £275, from a £10 depo and left £8 in there and built it up to like 300 and betting £1 - £2.50 and than cashed another £600 today so lets see how that pans out, I always said that hello and some others from the group are top notch but there is some I would not play in the group.

I think some have just invested into a casino and let the umbrella do everything where some have there own input, but as we all know there are limits to what a casino can do as the head operation always has control

 

[Jono777]

Well I had a deposit late last week at hello and cashed out late Friday night and was paid this morning £275, from a £10 depo and left £8 in there and built it up to like 300 and betting £1 - £2.50 and than cashed another £600 today so lets see how that pans out, I always said that hello and some others from the group are top notch but there is some I would not play in the group.

I think some have just invested into a casino and let the umbrella do everything where some have there own input, but as we all know there are limits to what a casino can do as the head operation always has control

You JAMMY, JAMMY GIT

I took their 10 for 10 100% + FS matches, Fri, Sat and Sun and busted in less than 1/2 hour on all 3. lol

Was almost ready to start another "Its fixed" type thread lol

Seriously good to read mate, tho your probs in for the mighty bonus ban hammer now

Got some stuff on e-bay at mo so if it sells gonna have one last try tonight and if no play time at least, time for a couple of weeks break!

 

[pinnit2014]

Made my own thread but came across this - Just got the same email....banned for bonus abuse - which is odd as I'm not that good at at (only two withdrawals across 3 sites!). They've said they've returned the balance to my card - will that be correct?

 

[playahata]

They payed my winnings but banned me from the whole group

 

[spintee]

They payed my winnings but banned me from the whole group

Sorry to hear that, I really do not really understand all this banning bull shit to be honest, who is doing it? Surely it must be the owner of the actual group and not each individual casino,

And thats the trouble when a casino open up under said name, yes most of the works done but also they say what you can and not do, Individual casino we should play at that run there own rules, not many of them left but of the top of my head casinoroom is one,

It is like allbritishcasino and there group bringing in the ban hammer, surley this must have affect on each casino ? Ok maybe allbritsh should not be a comparison due to they actually own each casino in the group but you get the idea,

I have nether liked to be told what I can and can not do, If I open up a casino under a group and than hear that people was not getting there sign up bonus I would pissed off,

 

[Jono777]

Good News...

or is it

Seems that today the Caddell Group of casinos have added BTG games, including the much "Loved" ( ) Bonanza.

Together with their low roller friendly and regular deposit matches IMO this is a great move from both a business and players perspective