- Joined
- Sep 21, 2009
- Location
- Durham, NC
I was in the middle of a Bonus Round on MAGIC SHOW at Buzzluck Casino. During the bonus round, you have to select cards to reveal a prize. While doing this, the casino client froze. When I reopened the casino, I was no longer in the bonus round! I contacted Buzzluck and here is the transcript:
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Jon'
Jon: Hello, how are you today?
Steve MArino: Hi Jon
Steve MArino: I was playing the game called "Magic Show". I was in the middle of the bonus round when the casino client froze.
Steve MArino: I just went back to the game and I am no longer in the bonus round!?
Jon: the game unfortunately had to be ended to allow you to get back into the casino
Steve MArino: What does that mean? I do not get the bonus round?
Jon: like i said the game had to be ended to allow you to get back in
Steve MArino: But I was in the middle of a spin where I would have won something.
Steve MArino: Thats not fair to just end it
Jon: but if it had not been ended you would never have got back in to play it
Steve MArino: So you are telling me i should just go back to playing and act like it did not happen?
Jon: nothing we can do about it now unfortunately
This does not seem fair. They prematurely ended a winning spin.
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Jon'
Jon: Hello, how are you today?
Steve MArino: Hi Jon
Steve MArino: I was playing the game called "Magic Show". I was in the middle of the bonus round when the casino client froze.
Steve MArino: I just went back to the game and I am no longer in the bonus round!?
Jon: the game unfortunately had to be ended to allow you to get back into the casino
Steve MArino: What does that mean? I do not get the bonus round?
Jon: like i said the game had to be ended to allow you to get back in
Steve MArino: But I was in the middle of a spin where I would have won something.
Steve MArino: Thats not fair to just end it
Jon: but if it had not been ended you would never have got back in to play it
Steve MArino: So you are telling me i should just go back to playing and act like it did not happen?
Jon: nothing we can do about it now unfortunately
This does not seem fair. They prematurely ended a winning spin.