tat00
Dormant account
- Joined
- Jan 14, 2009
- Location
- san diego cA
i withdrew on 4-27-12 still have not received money - during that time i deposited again and won another 1700 .
heres the emails
SORRY a little lengthy
To: <service@bovada.lv>
Subject: why is it taking so long?
im waiting for my payouts. my first one was approved 4-29-12 for$700 dollars and i know its up to 20 business days to receive but do you actually wait till the end of the 20th day to send?
i also have a 1700 dollar waiting i wonder if i have to wait for the same length.
can you explain why its taking so long? i cash out at normal casinos and it takes 10 days to process and receive check.
im getting worried please do something i need that money now !!
RESPONSE
Thanks for contacting Bovada Customer Service.
We appreciate you taking the time to contact us regarding your payout request. We can definitely assist you with this and we apologize for any inconvenience you are experiencing at this time.
We understand you are concern regarding your Payout Reference Number %$%@%@ dated April 27, 2012 for the amount of $700 via Check by Courier. We are aware that you have been waiting for an extended time and it can be very frustrating.
Please be advised that, we are currently experiencing a slight delay. We must rely on third parties in order for us to pay our customers and this at times will cause back logs and delays because of the high volume of payouts being processed.
However, we are currently working with our provider to have the funds delivered as soon as possible; this is why we kindly ask for your continued patience while we have this matter sorted out.
I RESPONDED
To: <service@bovada.lv>
Subject: RE: why is it taking so long?
well this is not good its my first payout ever with you guys and if it is going to be like this i need to look elsewhere -
as big of a company you guys are, there should never be any delays as it is imperative in this bussiness weather its from 3rd party you guys have the wrong 3rd party.
please let me know if this package has not been sent by the 25th (20 business days) you guys have not honored your end of the deal as stated in the terms and conditions "can take up to 20 business days" really doesnt matter. i play a lot of online gambling poker and casino if the terms are not meet on my end you can forfeit or make any excuse of why i should not be paid but if the tables are turned and you guys have not meet the terms than all i get is sorry for delay, please be patient. not acceptable
LASTLY THEY RESPONDED THIS
Thanks for contacting Bovada Customer Service.
We understand that you would like to have your payout sent to you within the timeframe; however, kindly note that this time was only estimated. We are currently experiencing a delay due to an extremely high payout volume. We tried our best to keep our payouts within our specified timeframe, but in this industry, we rely heavily on third parties in order for us to pay our customers and this at times will cause back logs and delays.
It is not our intention to keep you waiting this long for your payout and it is a very unfortunate event since your payouts were processed. Our Payouts Team is currently investigating the reason why you have not received your payments in addition to working profusely to ensure this situation does not occur in the future. Rest assured you will be receiving your funds.
Additionally, once the tracking information becomes available, it will be posted to your Bovada account messages. We are constantly working on providing quicker and more efficient payout options to our customers.
We would like to take this opportunity to assure you that we will continue to provide you with an excellent gaming experience along with the superb customer service that you have come accustomed to. Thank you for your ongoing patience and we sincerely apologize for any inconvenience caused.
Thank you for your email. Should you have any questions, or require any further assistance, please do not hesitate to contact us.
Regards,
Bovada Customer Service
service@bovada.lv
heres the emails
SORRY a little lengthy
To: <service@bovada.lv>
Subject: why is it taking so long?
im waiting for my payouts. my first one was approved 4-29-12 for$700 dollars and i know its up to 20 business days to receive but do you actually wait till the end of the 20th day to send?
i also have a 1700 dollar waiting i wonder if i have to wait for the same length.
can you explain why its taking so long? i cash out at normal casinos and it takes 10 days to process and receive check.
im getting worried please do something i need that money now !!
RESPONSE
Thanks for contacting Bovada Customer Service.
We appreciate you taking the time to contact us regarding your payout request. We can definitely assist you with this and we apologize for any inconvenience you are experiencing at this time.
We understand you are concern regarding your Payout Reference Number %$%@%@ dated April 27, 2012 for the amount of $700 via Check by Courier. We are aware that you have been waiting for an extended time and it can be very frustrating.
Please be advised that, we are currently experiencing a slight delay. We must rely on third parties in order for us to pay our customers and this at times will cause back logs and delays because of the high volume of payouts being processed.
However, we are currently working with our provider to have the funds delivered as soon as possible; this is why we kindly ask for your continued patience while we have this matter sorted out.
I RESPONDED
To: <service@bovada.lv>
Subject: RE: why is it taking so long?
well this is not good its my first payout ever with you guys and if it is going to be like this i need to look elsewhere -
as big of a company you guys are, there should never be any delays as it is imperative in this bussiness weather its from 3rd party you guys have the wrong 3rd party.
please let me know if this package has not been sent by the 25th (20 business days) you guys have not honored your end of the deal as stated in the terms and conditions "can take up to 20 business days" really doesnt matter. i play a lot of online gambling poker and casino if the terms are not meet on my end you can forfeit or make any excuse of why i should not be paid but if the tables are turned and you guys have not meet the terms than all i get is sorry for delay, please be patient. not acceptable
LASTLY THEY RESPONDED THIS
Thanks for contacting Bovada Customer Service.
We understand that you would like to have your payout sent to you within the timeframe; however, kindly note that this time was only estimated. We are currently experiencing a delay due to an extremely high payout volume. We tried our best to keep our payouts within our specified timeframe, but in this industry, we rely heavily on third parties in order for us to pay our customers and this at times will cause back logs and delays.
It is not our intention to keep you waiting this long for your payout and it is a very unfortunate event since your payouts were processed. Our Payouts Team is currently investigating the reason why you have not received your payments in addition to working profusely to ensure this situation does not occur in the future. Rest assured you will be receiving your funds.
Additionally, once the tracking information becomes available, it will be posted to your Bovada account messages. We are constantly working on providing quicker and more efficient payout options to our customers.
We would like to take this opportunity to assure you that we will continue to provide you with an excellent gaming experience along with the superb customer service that you have come accustomed to. Thank you for your ongoing patience and we sincerely apologize for any inconvenience caused.
Thank you for your email. Should you have any questions, or require any further assistance, please do not hesitate to contact us.
Regards,
Bovada Customer Service
service@bovada.lv