On Sunday night, while gong through my list of casinos, looking to see what promotions were on offer. I logged into Casinoland
I opened up the deposit tab, which actually open straight to Neteller, and there was a 50% bonus there, already pre-selected. So I deposited £100.
No bonus was added. So since it was so late, and there'd probably be no one on live chat to complain to. I checked through the T&C, and found that bonuses are not given to Neteller deposits.
Ok, fair enough, I should have checked first. But with the bonus option being there on the Neteller deposit page, already pre-selected, you wouldn't think to check.
So I decided to just play my deposit, which I doubled up to £200, and made a withdrawal.
Today I attempted to log in, to see how my withdrawal was progressing, only to find that my account was blocked.
After emailing CS, my withdrawal was paid to Neteller, and I received a reply telling me that my account has been blocked because I am self-excluded from one of their sister sites.
I am NOT self-excluded at any sites.
I have TABed at a couple of their sites, because of all the technical problems, which have seemed worse there, than at any of the other MT Secure Trade sites, and that's mainly so I don't forget and accidentally deposit there.
But there's no way I'd SE from ANY casino.
As far as I'm aware there's a huge difference between TAB an SE,
A TAB should be specific to a particular casino
I opened up the deposit tab, which actually open straight to Neteller, and there was a 50% bonus there, already pre-selected. So I deposited £100.
No bonus was added. So since it was so late, and there'd probably be no one on live chat to complain to. I checked through the T&C, and found that bonuses are not given to Neteller deposits.
Ok, fair enough, I should have checked first. But with the bonus option being there on the Neteller deposit page, already pre-selected, you wouldn't think to check.
So I decided to just play my deposit, which I doubled up to £200, and made a withdrawal.
Today I attempted to log in, to see how my withdrawal was progressing, only to find that my account was blocked.
After emailing CS, my withdrawal was paid to Neteller, and I received a reply telling me that my account has been blocked because I am self-excluded from one of their sister sites.
I am NOT self-excluded at any sites.
I have TABed at a couple of their sites, because of all the technical problems, which have seemed worse there, than at any of the other MT Secure Trade sites, and that's mainly so I don't forget and accidentally deposit there.
But there's no way I'd SE from ANY casino.
As far as I'm aware there's a huge difference between TAB an SE,
A TAB should be specific to a particular casino