jim922
Dormant account
- Joined
- May 16, 2016
- Location
- Nottingham, UK
I have also sent a copy of this to the BGO representative:
Hello guys, new to this forum and I have a complaint about BGO.
Two weeks ago, I made an account with BGO and took their welcome bonuses.
I first deposited £50 and got a £100 bonus. After playing some slots, I think I lost all of this playing roulette, I made several bets at the table, on splits, corners and straight up bets of £5 chips.
Annoyed with busting, I then deposited another £500 and got a £500 bonus as part of their welcome package. I then continued to play roulette, this time with ponies, covering straight up numbers, splits and corners. After again busting, I made a 3rd deposit of £500, and received another £500 bonus. Again, I made several bets with ponies on splits, corners and straight up and this time I managed to hit one of my jackpot numbers which had well over £100 on it. There was a 35 times wagering requirement attached to this bonus, and I managed to clear this playing a variety of slots, doing spins of over £100. I managed to clear the wagering requirements with a £5,000 balance in my account. I sent £2,500 for a withdrawal because I am wary of online casinos. I thought a successful withdrawal would ease my worries as I continue to play. Now that my balance is withdrawable I played some blackjack with my remaining £2,500 balance. Blackjack is one of my favourite games but many casinos dont let blackjack contribute to wagering requirements.
A day later, I received an email that my withdrawals had been cancelled and all my winnings now void, with my initial £500 balance returned to me in my account. I had broken their terms and conditions that there can be a £10 maxiumum bet whilst there is a bonus in the account. I read their terms and it was indeed listed in it, but is not very clearly stated and difficult to read through and find it. most people would play roulette/blackjack for bigger than £10 a spin or hand and I don't understand why this wasn't more clearly listed and why I was able to bet more than £10.
I do admit to breaking their terms and conditions, but feel it is unfair how they only void the play if the player has won, whereas they were happy to take my losing deposits of £50 and £500, even though those spins had gone over the maximum. I spoke to a gentleman called Oliver via e-mail exchanges, and he advised me that the losing bets will not be voided.
In all honesty I am not too bothered about the £4000 I've won, but do feel it is ridiculously unfair on the casinos part where they can "freeroll" players money. If I win, they will void my winnings, If I lose, they will take my money anyway.
I argued with Oliver via e-mail that if they were to enforce these terms and conditons, they should at least give back my entire deposit of £1,050 as I have exceeded their max bet rules for all my plays. I feel my request is a very fair one, having already let them take all my winnings. However, Oliver advised me that they will not be returning my deposit.
I hope I have clearly explained myself, any advise on this matter is greatly appreciated!
Hello guys, new to this forum and I have a complaint about BGO.
Two weeks ago, I made an account with BGO and took their welcome bonuses.
I first deposited £50 and got a £100 bonus. After playing some slots, I think I lost all of this playing roulette, I made several bets at the table, on splits, corners and straight up bets of £5 chips.
Annoyed with busting, I then deposited another £500 and got a £500 bonus as part of their welcome package. I then continued to play roulette, this time with ponies, covering straight up numbers, splits and corners. After again busting, I made a 3rd deposit of £500, and received another £500 bonus. Again, I made several bets with ponies on splits, corners and straight up and this time I managed to hit one of my jackpot numbers which had well over £100 on it. There was a 35 times wagering requirement attached to this bonus, and I managed to clear this playing a variety of slots, doing spins of over £100. I managed to clear the wagering requirements with a £5,000 balance in my account. I sent £2,500 for a withdrawal because I am wary of online casinos. I thought a successful withdrawal would ease my worries as I continue to play. Now that my balance is withdrawable I played some blackjack with my remaining £2,500 balance. Blackjack is one of my favourite games but many casinos dont let blackjack contribute to wagering requirements.
A day later, I received an email that my withdrawals had been cancelled and all my winnings now void, with my initial £500 balance returned to me in my account. I had broken their terms and conditions that there can be a £10 maxiumum bet whilst there is a bonus in the account. I read their terms and it was indeed listed in it, but is not very clearly stated and difficult to read through and find it. most people would play roulette/blackjack for bigger than £10 a spin or hand and I don't understand why this wasn't more clearly listed and why I was able to bet more than £10.
I do admit to breaking their terms and conditions, but feel it is unfair how they only void the play if the player has won, whereas they were happy to take my losing deposits of £50 and £500, even though those spins had gone over the maximum. I spoke to a gentleman called Oliver via e-mail exchanges, and he advised me that the losing bets will not be voided.
In all honesty I am not too bothered about the £4000 I've won, but do feel it is ridiculously unfair on the casinos part where they can "freeroll" players money. If I win, they will void my winnings, If I lose, they will take my money anyway.
I argued with Oliver via e-mail that if they were to enforce these terms and conditons, they should at least give back my entire deposit of £1,050 as I have exceeded their max bet rules for all my plays. I feel my request is a very fair one, having already let them take all my winnings. However, Oliver advised me that they will not be returning my deposit.
I hope I have clearly explained myself, any advise on this matter is greatly appreciated!