stokes
Experienced Greenhorn
- Joined
- Oct 10, 2006
- Location
- Springfield
I have played recently at Europa Casino's (Playtech) mobile platform.
I don't really like it due to the size limitation (I have a Sony Z1 compact phone) and I also had difficulties to reach the settings (change coin and lines) at the bottom of the page with any browsers I used (Chrome and the built in one).
So I played Iron Man 3 and after a few spins realized that I did not play all 25 lines so I wanted to change that. I changed my coin size to 0.1 (it was 0.2 before) and pressed Max bet button to have the maximum lines as I did not want to fiddle with the numbers around the slot (where I could have touched number 25 if the numbers would not be to small for my finger).
So I pressed the Max bet button which resulted a 250 USD spin (25 lines with 10 USD/line bet). Of course I had 250 USD on my account and the spin did not win anything.
I contacted Europa Casino asking for a refund. They offered me 125 USD as they thought it was a mistake in my side (setting the coin size to 10 USD).
After a few mails back and forth they understood my issue and compensated me fully (kudos to them) and promised to check with their supplier.
In summary don't use Max bet button at Playtech mobile casino (or at least Iron Man 3 at Europa Casino) as it will result a spin with a maximum line net with a maximum coin size.
I don't really like it due to the size limitation (I have a Sony Z1 compact phone) and I also had difficulties to reach the settings (change coin and lines) at the bottom of the page with any browsers I used (Chrome and the built in one).
So I played Iron Man 3 and after a few spins realized that I did not play all 25 lines so I wanted to change that. I changed my coin size to 0.1 (it was 0.2 before) and pressed Max bet button to have the maximum lines as I did not want to fiddle with the numbers around the slot (where I could have touched number 25 if the numbers would not be to small for my finger).
So I pressed the Max bet button which resulted a 250 USD spin (25 lines with 10 USD/line bet). Of course I had 250 USD on my account and the spin did not win anything.
I contacted Europa Casino asking for a refund. They offered me 125 USD as they thought it was a mistake in my side (setting the coin size to 10 USD).
After a few mails back and forth they understood my issue and compensated me fully (kudos to them) and promised to check with their supplier.
In summary don't use Max bet button at Playtech mobile casino (or at least Iron Man 3 at Europa Casino) as it will result a spin with a maximum line net with a maximum coin size.