Karl Rosser
Dormant Account
- Joined
- Aug 5, 2017
- Location
- Doncaster
Good afternoon all
I write as I have cashed me across this forum whilst searching for advise regarding self exclusion disputes.
I have recently had issues with betway where I have made a complaint. My complaint was in regards to an account I have been depositing to and making bets. After realising I may have a problem I then remembered that I previously held an account with Betway which I self excluded for 5 years.
I write to Betway and complained and required why their systems had not picked up on this and the account was allowed to be opened. I have since exhausted their disputes system and have been pointed to IBAS whom have advised they do not deal with self exclusion cases and sent me to the gambling commission however no refund will be forced.
Could anyone kindly advise on how to proceed to obtain a refund with these guys?
I write as I have cashed me across this forum whilst searching for advise regarding self exclusion disputes.
I have recently had issues with betway where I have made a complaint. My complaint was in regards to an account I have been depositing to and making bets. After realising I may have a problem I then remembered that I previously held an account with Betway which I self excluded for 5 years.
I write to Betway and complained and required why their systems had not picked up on this and the account was allowed to be opened. I have since exhausted their disputes system and have been pointed to IBAS whom have advised they do not deal with self exclusion cases and sent me to the gambling commission however no refund will be forced.
Could anyone kindly advise on how to proceed to obtain a refund with these guys?