tombee
Dormant Account
- Joined
- Sep 27, 2008
- Location
- Wageningen, Netherlands
I have been playing at betvoyager, the even chances casino, 6 days ago. Both blackJack and Roulette. About 5-10 times an hour my game gets cut off, every time after I placed a bet, before getting my cards dealt. I get an error message stating there is a "synchronisation error". If I close the game and load the game again, I always get another error. So I need to log-off. I started to notice that when I login again the money from the bet I placed seemed to be gone. So after watching closely, I concluded that indeed the bet was lost every time! I've lost about 30 euro this way, never getting a game with the bet I made.
Although this is a problem, it should not be something that would be difficult to resolve. I tried to contact their live chat. Here is a copy of this chat:
09.08.2009 01:28 xxxx1: i make a whitdrawl buy moneybookers and the money is not in my account ? can you help me please
09.08.2009 11:21 xxxx2: i think there many problems...
10.08.2009 10:49 xxxx3: hi
10.08.2009 10:50 xxxx3: how Can I cancel my account
10.08.2009 10:50 xxxx3: ??
10.08.2009 11:22 xxxx4: hai
11.08.2009 10:01 xxxx5: hell
11.08.2009 10:01 xxxx5: o
11.08.2009 10:01 xxxx5: anyone here?
11.08.2009 10:02 xxxx5: i need support
12.08.2009 00:20 tombee: hey I need some help?
As you can see, there has not been any operator for days. I tried to e-mail my complaint to support@betvoyager.com. I got a Delivery Status Notification (Failure). So this wasn't much help either. Then I tried to mail them using the form on the website. It has been 6 days and I did not get any response to that!!
So in my opinion, this casino is VERY VERY badly organised. There is no support at all (maybe the phone works, but this will cost me much money) and the software seems to be dodgy. I wanted to know what this error was about and why my money is gone every time I get this error. I still don't know it
Although this is a problem, it should not be something that would be difficult to resolve. I tried to contact their live chat. Here is a copy of this chat:
09.08.2009 01:28 xxxx1: i make a whitdrawl buy moneybookers and the money is not in my account ? can you help me please
09.08.2009 11:21 xxxx2: i think there many problems...
10.08.2009 10:49 xxxx3: hi
10.08.2009 10:50 xxxx3: how Can I cancel my account
10.08.2009 10:50 xxxx3: ??
10.08.2009 11:22 xxxx4: hai
11.08.2009 10:01 xxxx5: hell
11.08.2009 10:01 xxxx5: o
11.08.2009 10:01 xxxx5: anyone here?
11.08.2009 10:02 xxxx5: i need support
12.08.2009 00:20 tombee: hey I need some help?
As you can see, there has not been any operator for days. I tried to e-mail my complaint to support@betvoyager.com. I got a Delivery Status Notification (Failure). So this wasn't much help either. Then I tried to mail them using the form on the website. It has been 6 days and I did not get any response to that!!
So in my opinion, this casino is VERY VERY badly organised. There is no support at all (maybe the phone works, but this will cost me much money) and the software seems to be dodgy. I wanted to know what this error was about and why my money is gone every time I get this error. I still don't know it