bet365 - no, thanks

[maxpayne005]

Yesterday I had some doubts about integirty of bet365. I made few bets on BJ, than I went to mini roulette. I won 3 times but funny - my amount of money stays the same. I decided something's wrong with my internet. I reconnect and suddenly instead of having 315.50 in my account I had 315.51. And I was betting only by 0.50. So first my winning didn't count than suddenly 0.01 appear in my account

Than today I had like 4-5 hands in BJ loosing, at some point I started doubling my bets and since than there were like 10 hands in a row lossing. So a total of like 14-15. I tried today as well as yesterday to check my game history - nothing. It just stays ""connecting please wait and that's it. And I have a broadband connection.

Their live roulette is pretty decent but all those things - oh, no, I don't like being played, it's better just to give those money to some poor homelss guy!

p.s. LOL still going on - I placed now 2 bets by 1 unit on mini roulette, I won of them and it just didn't change my total amount! The table limits are 0.50-1000. WHen I place the bets though I see my amoun decrease - it's perfect, when you loose you really loose, when you win nothing

 

[maxpayne005]

AMAZING! I just played again this mini roulette. I had total 52 units. Placed 0.50 on black - I lost. Now I have 51.50. I placed 1 on black. I win and what you think happened? MY BALANCE IS 50.50!!!

Really I have to make some video and placed in youtube, I will look for appropriate software

p.s. sorry to bring that again but I've never seen something like that. I talked with some support guy and he told me that it's normal when I bet 1 to get 1 when I win (and not 2). E.g. to get my bet back only, without the casino to pays me something. That goes for even bet type. How about that

Really, I will video them and put them on youtube, what a hell of publicity will that be

 

[SlotMonster]

Hello, maxpayne005!
Have you contacted CS regarding this issue? Because it seems like minor software glitch. I've been playing at bet365 since April,2007 and few times I had to contact CS, and they always were very polite and professional. Also you can see the history in order to find out what actually has happened.

 

[Andy - Bet365]

Hi maxpayne005,

Have you been in touch with our CS department reference the problems you have been having? I really would recommend this as a first step in getting the issues you are experiencing resolved.

If you would prefer, contact me via PM here, confirming your bet365 username and email address and I will look into this for you.

Kind regards

Andy

 

[DiamondGeezer]

Bet365 are an excellent company to play with so you won't have any problems over this. I am sure there is a rational explanation.