I don't even know what to say other than terrible service and slow/almost non responsive.
I opened a new account last week, made a $250 deposit using Interac (Canadian debit), I never take bonuses, won a substantial amount (5 figures), I go to withdrawal and the page states no withdrawal options available, I suspect its my documents which I send and they get approved in under 12 hours, live chat says everything good, I go back to the withdrawal page and still no options available, go back to live chat and they ask for a screen shot which I email in.
24 hours and no response, I PM Gia and she gets back to me next day (time difference major factor, no slight to Gia), Gia responds that she will let the Astralbet people know, I finally get a response that I cannot withdrawal via Interac which I knew anyway but can take an Ecopays withdrawal after I make a $20 deposit first....WTF??
They say their withdrawal page is working normal, there is no direction at all, nothing tells me to go to Eco or any other method, just no options available.
I respond that I do not have nor want an Eco account and to setup my account with a bank wire, I already have this account setup with GoWild and Wild Jackpots, 10 hours and no response from my email.
Long story short.....they still have my money, I still cannot withdrawal and they do not answer emails in a timely manner, if I hadn't contacted Gia who knows how long I would have waited for a response.
I opened a new account last week, made a $250 deposit using Interac (Canadian debit), I never take bonuses, won a substantial amount (5 figures), I go to withdrawal and the page states no withdrawal options available, I suspect its my documents which I send and they get approved in under 12 hours, live chat says everything good, I go back to the withdrawal page and still no options available, go back to live chat and they ask for a screen shot which I email in.
24 hours and no response, I PM Gia and she gets back to me next day (time difference major factor, no slight to Gia), Gia responds that she will let the Astralbet people know, I finally get a response that I cannot withdrawal via Interac which I knew anyway but can take an Ecopays withdrawal after I make a $20 deposit first....WTF??
They say their withdrawal page is working normal, there is no direction at all, nothing tells me to go to Eco or any other method, just no options available.
I respond that I do not have nor want an Eco account and to setup my account with a bank wire, I already have this account setup with GoWild and Wild Jackpots, 10 hours and no response from my email.
Long story short.....they still have my money, I still cannot withdrawal and they do not answer emails in a timely manner, if I hadn't contacted Gia who knows how long I would have waited for a response.