bebo67
RIP Bebo
- Joined
- Jun 22, 2013
- Location
- Ontario Canada
Last night I was playing Wizard of Gems battle at VS, most of us were experiencing problems, and this was communicated through chat. The game wasn't registering full points. Someone went on chat to complain but didn't get a concise answer, another posted he would go complain but felt he would be blamed, so why bother. I won 20 free spins. I went to play them and again it wasn't registering full points, or any points at all when it clearly should of, so I took a screenshot of one. Also I counted my spins as I always do, and I only received 12, not 20. I sent the screenshot in via email last night explaining very clearly what happened. After numerous emails last night and getting asked the same questions over and over. They finally sent it to tech and to come back with this reply less then 5 min later.
> *Elin B* (Staff) Posted On: 14 August 2016 07:02 PM
> ------------------------------
>
> Hi Jennifer,
>
> Thank you for your email.
>
> Our techincal department has been starting the investigation of your case
> and from what they can see, there has not been anything wrong and we have
> not received any other cases regarding this as you stated that it would
> have happened to other players in the battle. In order for us to be able to
> look closer into it, we would need you to provide us with following:
>
> - What kind of device are you using
> - What browser and what version of this one are you using?
> - What version of adobe flash do you use?
> - What operating system are you using?
>
> You can check the versions for your browser and adobe flash through this
> link:
>
> We are looking forward to your reply and would like to thank you for your
> co-operation.
>
>
>
> Best regards,
>
> Elin B
> Customer Service
> Videoslots.com
here is my screenshot.
I'm not sure if I uploaded that right.
If anyone was on that battle last night, please come forward. Im getting so tired of the laziness, redundant BS from their CS, and Tech ' team'. While you may think it was a freebattle, in reality it's not. You paid and wagered to get in. Thanks, Jen
> *Elin B* (Staff) Posted On: 14 August 2016 07:02 PM
> ------------------------------
>
> Hi Jennifer,
>
> Thank you for your email.
>
> Our techincal department has been starting the investigation of your case
> and from what they can see, there has not been anything wrong and we have
> not received any other cases regarding this as you stated that it would
> have happened to other players in the battle. In order for us to be able to
> look closer into it, we would need you to provide us with following:
>
> - What kind of device are you using
> - What browser and what version of this one are you using?
> - What version of adobe flash do you use?
> - What operating system are you using?
>
> You can check the versions for your browser and adobe flash through this
> link:
You do not have permission to view link
Log in or register now.
>
> We are looking forward to your reply and would like to thank you for your
> co-operation.
>
>
>
> Best regards,
>
> Elin B
> Customer Service
> Videoslots.com
here is my screenshot.
I'm not sure if I uploaded that right.
If anyone was on that battle last night, please come forward. Im getting so tired of the laziness, redundant BS from their CS, and Tech ' team'. While you may think it was a freebattle, in reality it's not. You paid and wagered to get in. Thanks, Jen