Casinos

Casinos By Status

Popular Filters

By Banking Options

Games

All Games

Bonuses

Popular Bonus Filters

Forums

Popular Forums

Forum User Features

Complaints

Submit A Complaint (PAB)

PAB Rules and Guidelines

Browse PABs

Gambling News

Popular News Sections

About Us

About Us

external image

anyone having problems at GUTS

Just had a brief session at Guts (deposited for the Monday double offer)

Microgaming spinning lovely (bit too quick lol) no crashing / freezing etc :)
Netent spinning fine (apart from the balance jumping thing still happening)

But the usual instant balance wipeout still happening too :(

For my fave site, gotta be honest (and hate posting negativity but frustration got better of me :p) I did not enjoy that deposit one bit after 'looking forward' to it all weekend.

Shame as when the slots were at their worst with techies etc balance kind of lasted longer :eek:
 
This is the thread I was looking for the other day. Both microgaming and netent games lag a bit, microgaming lag goes away after a few spins but still annoying, That's on firefox browser which I seem to have the most problems with at guts, chrome is a lil better but get the netent lag.

That's about the only bad thing I have to say except the fees to withdraw money and you have to pay the fee each time when you have multiple withdrawals like I did yesterday.:mad:.

Love the play time I have been getting and the withdrawals were processed on the weekend and had the money in a couple of hours already.:eek:
 
slotmaster said:
This is the thread I was looking for the other day. Both microgaming and netent games lag a bit, microgaming lag goes away after a few spins but still annoying, That's on firefox browser which I seem to have the most problems with at guts, chrome is a lil better but get the netent lag.

That's about the only bad thing I have to say except the fees to withdraw money and you have to pay the fee each time when you have multiple withdrawals like I did yesterday.:mad:.

Love the play time I have been getting and the withdrawals were processed on the weekend and had the money in a couple of hours already.:eek:
Click to expand...

True, withdrawls at Guts is truely lightening fast. Never once have I had an issue, delayed, prolonged etc Nothing. All straight forward and fast.
WHen one does get to hit the withdrawl button :P
 
Lucky Loser said:
It took me ages to log in because of errors. Now I cant withdraw. It just hangs on that screen.

FFS please fix your site.
Click to expand...

Hi Lucky Loser

Yesterday we had an issue with the login but today we haven't got any reports of issues on that. We tried also with our accounts and seemed to work ok. Let me know if the problem continues and we can take a look what might cause this.
 
spintee said:
Hope it was better than mine 60% bonus and some spins for next few days
Click to expand...

Same mate but to me that's good for me these days, used to have to think long and hard where to put the days deposit due to so many offers.

These days lucky if I get anything at all lol!
 
I was all set to deposit for the Thursday offer, but went to live chat first to ask if there were any issues or complaints of any kind today. I cited the issues that have been plaguing the site.
The CS chat rep was beyond unsympathetic to the issues Guts has had the past several weeks. She just kept repeating over and over that the site is working properly, as it ALWAYS does. When I suggested that there have been everything from server issues, to login issues, to NetEnt issues and Everymatrix problems, and that is why I thought I should check, cause I did not want to waste another deposit fighting to play it out the entire time....she again stated, we have not had any issues, the site is working properly, as always, and made me feel silly for asking in the first place.
The pure arrogance of this rep turned my stomach, and I went on to the next casino on my list to deposit. I mean, how dare I check if there are issues prior to depositing, treated me like I was being unreasonable.
 
I have noticed a big change in CS reps across 'the board' lately. (not pointing finger at Guts alone, just in general)

You either end up with an agent that will bend over backwards to help you or one who'd rather be outside having a crafty fag, usually the latter:rolleyes:

There does not seem to be any 'middle of the road' lately.

I find myself 'winding myself up' these days if I have to visit any casinos chat so I've started doing things via email, less stressful and if it's deposit related query and they take ages to respond then the deposit goes elsewhere....simples :D
 
Well let it be said, I always share the positives as well as the negatives :p

Just finished a 2 hour+ session at Guts (WR seemed to go on forever lol)

Mixture of Mg and Netent games played, got 'booted' twice in that time but other than that real good play, nice steady spins, very little lag and overall a much much better experience than last visit.

Balanced peaked at around £120 from £20 deposit and I even managed 100% profit in a £40 cash out, bit disappointed as balance was 'hovering' around the £80 for yonks but double what I put in and better than the usual nowt :p
 
I have just went to make a deposit, 1st of the cashier was taking ages to load so than closed and reopened, I put the amount in then code and 3 digits and took me to the confirm page, Click confirm and thats all I got, Ended up closing that bit down and no money put on ?
 
spintee said:
I thought this was the whole idea of a forum or have I got my wires crossed?
Click to expand...

Sorry , every day saying same thing which guts.com
is trying everything to fix it. . I think that they are trying everything to fix hole problem , which they can. .

I dont think that this forum is greated for moaning from same writers. .

It isnt fun for operator or clients. .
 
spintee said:
I have just went to make a deposit, 1st of the cashier was taking ages to load so than closed and reopened, I put the amount in then code and 3 digits and took me to the confirm page, Click confirm and thats all I got, Ended up closing that bit down and no money put on ?
Click to expand...

Hi Spintee.

Seems to be an incomplete deposit so no money taken from anywhere. No issues reported about that today but can follow up on that tomorrow.
 
jonmincher said:
I have noticed a big change in CS reps across 'the board' lately. (not pointing finger at Guts alone, just in general)

You either end up with an agent that will bend over backwards to help you or one who'd rather be outside having a crafty fag, usually the latter:rolleyes:

There does not seem to be any 'middle of the road' lately.

I find myself 'winding myself up' these days if I have to visit any casinos chat so I've started doing things via email, less stressful and if it's deposit related query and they take ages to respond then the deposit goes elsewhere....simples :D
Click to expand...

Never had a problem with GUTS cs always been very polite and good for a bit of banter :D, now Ladbrokes on the other hand :lolup:
 
miksaxxx said:
This is insane moaning. . I also played yesterday and today. . A little bit of lag. Deal with it ....

Sorry , this thread everyday makes me pissed off. :D
Click to expand...

Wll, if you have a fave casino then it always irks you if other people moan about it. That said, you can't condem people for sharing their poor experiences, as well as their good one's...that is what all forums are for.

At the end of the day, we are talking about people spending (and maybe losing) their very hard earned cash. If GUTS (or any other) casino are not up to scratch for whatever reason then customers will quite rightly moan about them.

For me, I have no idea how they can have a rating of 9 + after what I've experienced but I'm the not the be all and end all of all this, I'm just one unhappy customer. But if, as above, the reps are going to lie to people and tell them the casino is fine when it clearly isn't then what do they expect?
 
spintee said:
Yes not to bad, and free spins come without wager, I was going to take it up, Infact I did but had trouble after I clicked deposit button, Oh well just have to hope I get some bonus emails tomorrow, Did you manage a win?
Click to expand...

No!! cant hit anything, I had the same problem with deposit, had the close the web page 3 times before it would work
 
miksaxxx said:
Sorry , every day saying same thing which guts.com
is trying everything to fix it. . I think that they are trying everything to fix hole problem , which they can. .

I dont think that this forum is greated for moaning from same writers. .

It isnt fun for operator or clients. .
Click to expand...

Totally hear where your coming from and value everyone's individual points of view.:thumbsup:

However it is a forum to which all are entitled to their own personal opinions whether repeatedly negative, positive or a bit of both.

Gambling, as I'm sure you will totally appreciate can be extremely frustrating at the best of times so unfortunately or otherwise, negativity will always be a way players 'let off steam' and part of these threads. :)
 
mimi26 said:
Never had a problem with GUTS cs always been very polite and good for a bit of banter :D, now Ladbrokes on the other hand :lolup:
Click to expand...

:lolup: Ladbrokes ohhh Ladbrokes, wouldn't give you the drippings off the end of their nose.

Now back in the MG days, totally different story
(Now where did I park my tardis :p)
 
jonmincher said:
Totally hear where your coming from and value everyone's individual points of view.:thumbsup:

However it is a forum to which all are entitled to their own personal opinions whether repeatedly negative, positive or a bit of both.

Gambling, as I'm sure you will totally appreciate can be extremely frustrating at the best of times so unfortunately or otherwise, negativity will always be a way players 'let off steam' and part of these threads. :)
Click to expand...

In a way you're right of course. It's the same people saying the same thing that's bothering me.
Mostly it's not just in one thread either. It's like they are searching for a thread where they can complain or help someone else by feeling sorry for them and moan a little more. That is frustrating to read.

I also wonder how it come that some never or rarily complain or at least are doing it in another way.
You can actually complain in a nice way too, or talk directly to the rep. I think they appreciate that more.
 
pmhcfc said:
Wll, if you have a fave casino then it always irks you if other people moan about it. That said, you can't condem people for sharing their poor experiences, as well as their good one's...that is what all forums are for.

At the end of the day, we are talking about people spending (and maybe losing) their very hard earned cash. If GUTS (or any other) casino are not up to scratch for whatever reason then customers will quite rightly moan about them.

For me, I have no idea how they can have a rating of 9 + after what I've experienced but I'm the not the be all and end all of all this, I'm just one unhappy customer. But if, as above, the reps are going to lie to people and tell them the casino is fine when it clearly isn't then what do they expect?
Click to expand...

they have only been having problems for a few weeks and IMO I think they thoroughly deserve the 9 + rating, the problem is out of their control, BUT they have got things in the pipeline to stop this its jut going to take time
 
TImo - explain please?

Below is my account setting at Guts:

ztxt.GIF

Can you explain why I am now getting harassed weekly with duplicates of your promo e-mails (I don't mind the e-mails as the setting suggests) via SMS text message? Getting a bit p*ssed-off with it now.

thanks dunover....
 
pmhcfc said:
Wll, if you have a fave casino then it always irks you if other people moan about it. That said, you can't condem people for sharing their poor experiences, as well as their good one's...that is what all forums are for.

At the end of the day, we are talking about people spending (and maybe losing) their very hard earned cash. If GUTS (or any other) casino are not up to scratch for whatever reason then customers will quite rightly moan about them.

For me, I have no idea how they can have a rating of 9 + after what I've experienced but I'm the not the be all and end all of all this, I'm just one unhappy customer. But if, as above, the reps are going to lie to people and tell them the casino is fine when it clearly isn't then what do they expect?
Click to expand...


Well i am in weekly playing 10 casinos so what ? Most of them use everymatrix and is lagging. But my writing was that this and many other threads are just blaming Guts. .

10 of 10 in my casinos are having same problem. .
 
mimi26 said:
they have only been having problems for a few weeks and IMO I think they thoroughly deserve the 9 + rating, the problem is out of their control, BUT they have got things in the pipeline to stop this its jut going to take time
Click to expand...

It's a simple case of 'One man's meat is another man's poison' - It's all a question of taste (and experience)...I'm not saying they shouldn't have a good rating, I'm just saying I can't (in my experience) understand why, that's all. :p
 
Funny...post a dozen times about a casino being good and referring people there...and no one bats an eye....share any negative experiences about said site and get ripped a new one on the forum and in private messages. Speaking for myself....i sing praises to the mountaintops when i am happy with a service and i complain and kick at the dirt when i feel i am not getting good service.....i bounce between both extremes as i see fit because i can the forum allows for free speech...thats just me. I could bite my tongue and say nothing negative...ever...but i find much more benefit in people sharing experiences good and bad. And if a lot of people are complaining about Guts...it is because Guts is awesome and have set the bar quite high for themselves. It is a sign that they are the top dog...and last time i checked any exposure is good exposure. Call it free advertising for them to be on everyone's minds and tongues. :) I really hope they fix all the issues. In the meantime i played DOA just yesterday at Guts and at 2 other casinos. DOA itself works fine on a different server....doesn't seem a netent issue to me. I trust guts will work out the issues...and i am patient in that i do keep checking in and trying again and again....but don't try to shame me for sharing my experiences along the way.
 
dunover said:
Below is my account setting at Guts:

View attachment 53392

Can you explain why I am now getting harassed weekly with duplicates of your promo e-mails (I don't mind the e-mails as the setting suggests) via SMS text message? Getting a bit p*ssed-off with it now.

thanks dunover....
Click to expand...

Im the same alow I do not really mind an odd SMS, Checking my phone the last one's I received is
29/1/15
2/2/15
12/3/15 (today)

But its abit sneaky the way they have done it, Yes, send me sweet deals and offers. But does not state by email or sms, Than goes on to say Yes, please send me exclusive offers by SMS. So they can say the SMS are only for exclusives but sweet deals could also mean my email & SMS,

As I said I am not complaining about this but can see why some people do not like it, Maybe there should be an option for emails only

If the bottom box stated by email than you auto think the top one would of been for SMS
 
Dunover's Tuesday Deposit!

OK, this was going to be my Tuesday episode of Dunover-doom to be added in the winner videos thread (hopefully).

Instead I think it's best here as a video saves a thousand words. Watch it after about 6 mins 20 secs of normal TS2 play. :mad::mad:

After about 8 minutes the curse-count rockets but you'll see why........

 
Last edited by a moderator:
dunover said:
OK, this was going to be my Tuesday episode of Dunover-doom to be added in the winner videos thread (hopefully).

Instead I think it's best here as a video saves a thousand words. Watch it after about 6 mins 20 secs of normal TS2 play. :mad::mad:

After about 8 minutes the curse-count rockets but you'll see why........
Click to expand...

Sorry to hear about the bad experience. I talked with our support and tried those games myself as well but they seemed to work ok. Hopefully it was just a momentary glitch as we haven't gotten complaints about similari issues today. Can feel your pain as it can be very frustrating.

-Timo
 
TimoGuts said:
Sorry to hear about the bad experience. I talked with our support and tried those games myself as well but they seemed to work ok. Hopefully it was just a momentary glitch as we haven't gotten complaints about similari issues today. Can feel your pain as it can be very frustrating.

-Timo
Click to expand...

It seems OK now. Cheers.
 
TimoGuts said:
Sorry to hear about the bad experience. I talked with our support and tried those games myself as well but they seemed to work ok. Hopefully it was just a momentary glitch as we haven't gotten complaints about similari issues today. Can feel your pain as it can be very frustrating.

-Timo
Click to expand...

I'm sorry to report that Dunover is not alone.

Guts was my No.1 site but due to the problems etc I have unfortunately reduced my deposits some what.

I appreciate that there is 'Work in progress' however said work seems to be going on forever and a day!

Guts were well worthy winners of this years CM award and I personally want you to stay that way, but you really need to get this sorted NOW otherwise I can envisage you receiving a totally different award this year :(
 
TimoGuts said:
Sorry to hear about the bad experience. I talked with our support and tried those games myself as well but they seemed to work ok. Hopefully it was just a momentary glitch as we haven't gotten complaints about similari issues today. Can feel your pain as it can be very frustrating.

-Timo
Click to expand...

Timo, are there plans to distance from/terminate the relationship with EveryMatrix, or is this going to be the "occasional" answer that plagues us as randomly as these issues don't seem to be going away.
I still get lag, cannot do anything but Auto-Spin or risk problems with NetEnt and Quickfire games.
I still see if I won or not prior to any spins playing out on NetEnt games, but only on the Everymatrix server. Surely packing up my toys and taking them to a new playground is not the answer, but I have more fun watching my cat clean himself than playing games that don't work. I think Dunover's frustration is echoed by most if not all.
I don't think you want players leaving you in droves, but I get the sense that is where this is headed.
Guts has pretty much perfected the casino formula, all except for the ongoing GAMES issues, the most vital part of the casino experience. Not a week, not a month, but since last year this has been going on.
I know this errs on the side of negative, but I am quickly tiring of seeing so many others complain of the same things I do, and get told that it's just me, or a weird coincidence etc. It's clearly to do with Everymatrix, when can we expect this to be addressed?
 

Similar threads

V
Is Kudos Casino having problems?
Replies
2
Views
625
vegasfem
V
D
Casumo casino - blocked from doing anything
Replies
6
Views
255
PMKFRUITPRO
PMKFRUITPRO
W
Is RTP absolute bull?
2
Replies
60
Views
3K
Casinos Hate Winners
Casinos Hate Winners
G
BOVADA – Warning: $168k VIP Account Locked Over 1 Month
Replies
7
Views
368
maryV
M
C
Gamprotect (remove name)
Replies
7
Views
929
Mr Shine
Mr Shine

Users who are viewing this thread

Total: 1 (members: 0, guests: 1)

Accredited Casinos

Read about our rating system and how it's done.
Back
Top