Anyone else unable to communicate with Trada?

[bruinsdude]

A bit weirded out. Trada is my go to casino, however I made a withdrawal yesterday, and went to check up on it today.
A full business day has gone by and the status of the WD has not moved, the Live Support button is missing, when I try to click the live chat link it is somehow disabled, and no reply to my email.
Not seen this from Trada before, have they started the migration to the new platform early or something?
Unlike them to leave a wd just dangling in thin air for this long, and to be non responsive.

Can anyone else "Live Chat" with them? Perhaps it is account specific?

 

[paul7388]

I went to check for you but i cannot login as it says i need to send a copy of my driving licence to verify age shows how long it has been since i logged in there.

But did go to support page and like you said if you click on live chat nothing happens it is as if the link does not work so guess it is down at moment .

 

[Oscar Arnhem]

chat still available, go to suppot>>>contact us>> than click on the

Live Chat Outdated URLto contact us via live chat

 

[paul7388]

chat still available, go to suppot>>>contact us>> than click on the

Live Chat Outdated URLto contact us via live chat

And did you try clicking it as it does not work for me either.

 

[bruinsdude]

nope, the link doesn't work

 

[Oscar Arnhem]

And did you try clicking it as it does not work for me either.

works for me

But only this way support>>> contact us>>> click here ,and NOT support>>>live chat

 

[bruinsdude]

interesting, wondering why the link doesn't work for me or Paul. You were able to reach a person?

 

[Oscar Arnhem]

interesting, wondering why the link doesn't work for me or Paul. You were able to reach a person?

yep

 

[paul7388]

Maybe it is something to do with the browser we are using i am using chrome.

But i tried on mobile there and the chat button works just doesn't on my laptop.

 

[bruinsdude]

yes I was using chrome also..>> got them now, and apparently it's a holiday over there, so hence the wd delay and chat issues. Case Closed! lol