All Star Slots
Dormant account
- Joined
- Nov 17, 2008
- Location
- Curacao
Response to silcnlayc's comments
Hello silcnlayc,
Whenever a player requests a withdrawal for the first time, we ask for them to return a completed fax-back form and varying forms of proof of identification as an account holder's security is a serious issue. Once these have been received, they then need to be authorised via our security department. Once they are certain that this is a genuine request from a legitimate player then the withdrawal is authorised and the payments department can pay the player via the requested method. The next time the player requests a withdrawal via the same method, they will not need to submit any forms of identification therefore the process is much quicker. The 10 days stated is an indication of the maximum time it would take to process a first time WireTransfer withdrawal and is certainly not an indication of the minimum time it would take.
Once a completed security check on the players documents are authorised, a withdrawal would be more in line with your 24-48 hour preference. Please note that All Star Slots also offers a variety of other methods to deposit and withdrawal with to suit your needs, and is constantly looking to expand the options available to you.
I hope this a satisfactory answer and I am happy to answer any more questions you may have.
Denny
All Star Slots
Hello silcnlayc,
You might want to consider finding other options of payment/deposits because a wire transfer shouldn't take anywhere near 10 days to process..and if thats all you have for players options, your casino will be mighty lean on players IMO...here's a tip:I know the casino won't wait 10 days to receive the players funds to play on now will they?So why should a player have to wait this long to get their withdrawal??
Whenever a player requests a withdrawal for the first time, we ask for them to return a completed fax-back form and varying forms of proof of identification as an account holder's security is a serious issue. Once these have been received, they then need to be authorised via our security department. Once they are certain that this is a genuine request from a legitimate player then the withdrawal is authorised and the payments department can pay the player via the requested method. The next time the player requests a withdrawal via the same method, they will not need to submit any forms of identification therefore the process is much quicker. The 10 days stated is an indication of the maximum time it would take to process a first time WireTransfer withdrawal and is certainly not an indication of the minimum time it would take.
I will check back in a few months myself because I personally do not like the setup offered now to a player such as myself...24-48 hours should be the MAX wait period for any withdrawal to a player at ANY casino if you want them coming back..
Once a completed security check on the players documents are authorised, a withdrawal would be more in line with your 24-48 hour preference. Please note that All Star Slots also offers a variety of other methods to deposit and withdrawal with to suit your needs, and is constantly looking to expand the options available to you.
I hope this a satisfactory answer and I am happy to answer any more questions you may have.

Denny
All Star Slots
after a session such as mine...I guess I had the boot in the rear.....
).
Please work on her 



