Here is the most recent chat
Dear customer, your opinion is important to us. Please fill out a short survey at the end of the conversation by clicking on the ‘close’ button.
Please wait for a site operator to respond.
You are now chatting with 'Gavin'
Gavin: Welcome to our live chat service. My name is Gavin; how may I assist you today?
rydersmom: Can I plz get the Halloween bonus
rydersmom: Or a Halloween bonus
Gavin: Is it a particular code you are attempting to redeem?
rydersmom: No asking for a Halloween bonus
Gavin: I can certainly check on that for you.
rydersmom: I have already deposited alot today
Gavin: Thank you for holding.
Gavin: I have reviewed your account and your account is not eligible for a bonus at this time, I am seeing that you have already collected your available cashback. Would you like to take advantage of a match bonus on your next deposit?
rydersmom: No
rydersmom: This account is not blocked for bonuses
rydersmom: Please transfer to a supervisor
Gavin: Sure, Let me look for an available one for you.
Gavin: Are you able to hold?
rydersmom: Ok
Gavin: Thank you for holding.
Gavin: The sup on shift has stepped out, can you please contact us once more in 1 hour.
rydersmom: Need to talk to vip
rydersmom: Didn't think the supervisor would talk to me
Gavin: Unfortunately your account is not a vip account.
Gavin: The supervisor can address your concern once they are back in office.
rydersmom: I was told to talk to vip
rydersmom: By the supervisor
Gavin: Thank you and I understand, however as the supervisor is not in at the moment I am unable to transfer you to a vip host. I can attempt to contact them and ask if they can address your concern.
rydersmom: Yes, as kerri told me to do so
Gavin: I just saw my the supervisor in passing and she explained to me what happened. She stated she would speak to vip on your behalf to assist you with the status of your account
rydersmom: So let me talk to her please
Gavin: She's still on break, Would you be able to contact us again in 35 mins?
Gavin: She should be back in by that time
rydersmom: Is this a joke for Halloween
Gavin: This is not a joke, she's on break but i saw her in passing and asked her about your account.
rydersmom: You are saying I can't get a bonus after depositing so much at both casino for Halloween when people who hardly ever deposit get free spins etc
Gavin: If your account was eligible it would have been credited with a no deposit bonus.
rydersmom: No one will answer how my account is not eligible
rydersmom: Are you telling me that my jackpot capital account is now no longer eligible for bonuses now too
Gavin: I did not state that, I stated that it's not eligible for a bonus at this time.
rydersmom: Ok but others are getting no deposit bonus who never deposit, does this sound fair to you
rydersmom: 3800 of deposit this month and I am told I can't get 13 free spins, 3800 isn't a big amount to deposit
Gavin: When a member makes a deposit that does not make them eligible for a no deposit bonus. We encourage members that would require a bonus to use a deposit bonus coupon to enhance their gameplay. If a member requests a bonus after every deposit we would encourage them to use a deposit bonus code instead. But for member's that don't use a code their deposits would be eligible for a cashback which is considered a bonus as well.
rydersmom: I am talking a Halloween bonus
rydersmom: A tiny bonus for Halloween
Gavin: I would like to credit your account with a tiny bonus, however I am unable too as it's not eligible for one at this time.
rydersmom: Did you get new management
Gavin: No we did not
rydersmom: This is the absolute worst respect of customer loyalty I have ever seen
rydersmom: It's like you would rather lose a customer who spends thousands a month for a measly 13 spins
Gavin: No we would rather not loose you as a customer over 13 spins
rydersmom: It appears that way
Gavin: I am sure once my supervisor as reviewed your account an amicable way will result
rydersmom: And basically I was told to keep depositing the way I have been, keep in mind I deposited 3800.00 this month, and maybe after a few weeks she will look at my account, that is total bs
Gavin: I am unable to speed up or slow down a process as that is a decision by upper management
rydersmom: I know it is not you, but to loose a customer over this is unreal
rydersmom: And kerri could give a crap less, shows me where your loyalty stands, does she have a boss
Gavin: Yes she does, but once you contact her then you can ask to speak to someone higher if the situation is not resolved
rydersmom: She wouldn't let me
rydersmom: She said no
rydersmom: She was probably the rudest person I have ever spoken to there
Gavin: I cannto go over my supervisor's head, that is blatant disrespect and unethical
Gavin: I do apologize for that.
rydersmom: And you can't give me a higher person
Gavin: unfortunately I am not able too
rydersmom: And so there us no one else but her in charge and she has the authority to not give me her bosses name
rydersmom: So apparently she couldn't give a shit about me or helping me so therefore I just won't play here anymore
Gavin: Don't say that, I am hoping it did not come across that way earlier
rydersmom: So you can tell her boss that because she was so very rude, it just cost your company my accounts
rydersmom: Because apparently I can't talk to anyone myself
rydersmom: Sucks too cause I liked playing here
rydersmom: Amazing overy 13 free spins for Halloween
Gavin: Going to her boss is the same as going over her head, Not so?
rydersmom: Maybe if you did, you could be the one who saves an account
rydersmom: Where is charming
Gavin: Also we are not loosing you over 13 spins, keep in mind that bonuses accumulated during a monthly period (not inclusive of cashback) is taken into consideration when a member asks for a bonus
rydersmom: Charmaina
rydersmom: Please look at my slotastic account, tell me what you see
rydersmom: I get the cash back and gave been blocked for other bonuses
rydersmom: That's where the 13 free spins are
Gavin: Charmina will be on shift later
rydersmom: What time
rydersmom: She is a supervisor correct
Gavin: correct
Gavin: I would say try at 6. I am unsure if she will be here before that
Gavin: Are we still collected?
rydersmom: Yes
Gavin: Can I assist you any further?
rydersmom: Does kerri want to change her mind
Gavin: in terms of?
rydersmom: Before I leave
rydersmom: A bonus in either account
Gavin: Would you prefer Charmina to revie wyour account?
rydersmom: She isn't there
Gavin: Not seeing here
Gavin: I can forward a message to Charmina for you
rydersmom: But she isn't in, correct, so nothing will be looked at til she gets in
Gavin: I am not seeing her since she passed by.
Gavin: Not sure if there is a meeting or anything So I cannto say
Gavin: cannot
rydersmom: No I mean charmaina
Gavin: Thank you for waiting. I'll be with you in just a moment.
Gavin: Correct, she's not in yet.
You are not currently in a chat session.
Just not nice in my opinion