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A Thumbs Up For Guts Casino

dpp00

dpp00

Experienced Member
CM Veteran (10yr+)
Joined
May 19, 2012
Location
uk
well decided at the start of this year to try some of the other accredited casinos here,

and started with guts as they getting a lot of great reviews, so pretty impressive outfit so far,

I've had no need at all to contact cs/ (which is always a plus in my book),

wasn't delighted with the D+B being 30x but thats kind of irrelevant i mean you take it or you don't, but thats greatly offset by the fact

that any free spins they give you or you win are bonus free :thumbsup:

but down to the important stuff (getting paid),i deposited £25 yesterday and busted out but had 15 free spins on twin spins today

won £16 which i then managed to get to £140 so i cashed out £130 which hit my skrill ac 2 hours later no need to ask to flush so very very pleased,

so well done them , thanks

side note to other casinos i'd happily pay a few quid for faster processing of withdrawals,and i think it should be an option
 
dpp00 said:
well decided at the start of this year to try some of the other accredited casinos here,

and started with guts as they getting a lot of great reviews, so pretty impressive outfit so far,

I've had no need at all to contact cs/ (which is always a plus in my book),

wasn't delighted with the D+B being 30x but thats kind of irrelevant i mean you take it or you don't, but thats greatly offset by the fact

that any free spins they give you or you win are bonus free :thumbsup:

but down to the important stuff (getting paid),i deposited £25 yesterday and busted out but had 15 free spins on twin spins today

won £16 which i then managed to get to £140 so i cashed out £130 which hit my skrill ac 2 hours later no need to ask to flush so very very pleased,

so well done them , thanks

side note to other casinos i'd happily pay a few quid for faster processing of withdrawals,and i think it should be an option
Click to expand...
Hi dpp00,

Congratulations on your win and your withdrawal, that is great.

Just to clarify, the wagering on bonuses is 35 times the bonus amount, not 30 times the deposit + bonus (we would never do that). ;)

Best of luck on your future play at Guts!

Ben
 
CasinoBen said:
Hi dpp00,

Congratulations on your win and your withdrawal, that is great.

Just to clarify, the wagering on bonuses is 35 times the bonus amount, not 30 times the deposit + bonus (we would never do that). ;)

Best of luck on your future play at Guts!

Ben
Click to expand...


hi ben

yes i checked the t&c's again apologies for the wrong comment 35 times the bonus ,

well top marks all round then :)
 
One of the best casinos out there never any problem with withdraws 99% you will get paid in under 2hrs, and ben always been helpfull if you message him on here.

My contact with livechat been very good always friendly and helpfull and uselly very fast respons compared to some places where you wait 3-5min for a answer.

Major problems with netent the other day though, but had same at mariacasino last night so guess its not always on casino's site the problem excist.
 
BIG THUMPS DOWN from me NOT :D:D:lolup: I can live with this error and I can really understand your server could not handle this haha. Still waiting for last spin this is just AMAZING!!!!!! I am in toally shock.
I landed 3 scatters then 2 more in respin so 5 scatters and 20 Free Spins :eek:

You do not have permission to view link Log in or register now.
 
syntynyt said:
played that game in free mode and liked a lot. reel wilds or stacked wilds are my taste! giving a try tomorrow :thumbsup:
Click to expand...

Yes but be careful it has been really frustrating for me at first :) It has taken ages finally getting free spins. But I am amazed about this win. Would never had dreamed it could land a 1000+x win :lolup:
 
PaaskeDKnowUK said:
BIG THUMPS DOWN from me NOT :D:D:lolup: I can live with this error and I can really understand your server could not handle this haha. Still waiting for last spin this is just AMAZING!!!!!! I am in toally shock.
I landed 3 scatters then 2 more in respin so 5 scatters and 20 Free Spins :eek:

You do not have permission to view link Log in or register now.
Click to expand...

Just also BIG thanks to Ben and especially Tony who gave me a very nice COMP today. I didn't win though but had fun and these guys are just incredible. Decided tonight to have a £35 with some spare money I actually had saved for a rainy day. And yes golden rainy day it was :D. If they don't win Casinomeister award from 32Red next year then I will be shocked! Also I do hope you guys could help get winning screen shot maybe? Because of that error I lost the last spin and only know I won just bout £1050 :thumbsup:
 
PaaskeDKnowUK said:
Just also BIG thanks to Ben and especially Tony who gave me a very nice COMP today. I didn't win though but had fun and these guys are just incredible. Decided tonight to have a £35 with some spare money I actually had saved for a rainy day. And yes golden rainy day it was :D. If they don't win Casinomeister award from 32Red next year then I will be shocked! Also I do hope you guys could help get winning screen shot maybe? Because of that error I lost the last spin and only know I won just bout £1050 :thumbsup:
Click to expand...

I don't quite get it: you were playing that game from the screenie, made a 1000w/d, then deposited another 35, and lost it, then got a nice comp? If so, that's mighty generous!

Whatever the case, Ben is very generous, Tony is also very generous and helpful, the only other support employee i recollect dealing with was Tila, and the same applies to her.

I have not deposited much, except for the welcome offer, but did make a big w/d there later on, and i also kept receiving most of the freespin-promos so i am pretty happy there!

Also wanted to note that i still have had close to zero "error 2" and the likes, so i guess either my timing is great, or i was lucky,
but maybe some of those errors are stronger represented in certain countries?
Just guessing here...

Anyway, still one of the best places to play, and i am certain they will keep winning awards here:)
 
I've played and deposited at guts a lot since joining, and have had some nice wins. I do however find it really annoying that I never receive any offers like some of my friends do. I don't know if it's because I've had some wins, but my friends have had bigger wins and still get the free spin offers. I've contacted customer service about it a few times and at first all I kept getting in response was, 'I'm sure we'll send you an offer soon in the future'. It got to the point where I had to ask for a bonus because my friends kept getting them and I didn't.

In fairness to guts, I was given some bonuses, but only because I had to ask for them, not because they valued me as a loyal customer. My complaint is why not the equal treatment across the board? I don't particularly like having to ask for bonus offers or free spins, but I will when I feel other people are receiving offers whilst I'm not. I'm definitely at the point where instead of spending hundreds per week and not receiving any offers, I might wait for a friend to tell me about one of those offers where you get free spins for a minimum $20 deposit, and only then deposit the bare minimum to receive some form of bonus.

I think loyal customers who are regular depositors should be shown fairer treatment and not have to go through the embarrassment of having to ask for a bonus when they regularly deposit without one. Especially when I know of other guys who don't come close to my spending there receive regular email offers and I receive none. Just my little bitch in what is usually a fun place to play.
 
Azzurri said:
I think loyal customers who are regular depositors should be shown fairer treatment and not have to go through the embarrassment of having to ask for a bonus when they regularly deposit without one. Especially when I know of other guys who don't come close to my spending there receive regular email offers and I receive none. Just my little bitch in what is usually a fun place to play.
Click to expand...

I'm not completely sure how Guts work exactly, but it might be a simple mistake in their CRM system where you aren't flagged right, these things can happen. I do however agree that it would be nice to comp everyone equally based on their level of play and not have to go "beg" for a bonus with the livechat. It reminds me of when i played in Neogames, i always had to contact live support to get any sort of bonus and they always lowballed me until i told them i wouldn't deposit unless i got a better offer.

Personally i played on Guts and found it to be a great place to play, but since i now know an employee of theirs i have stopped as i don't want any problems occuring from that.
 
Besides this issue I too have enjoyed playing at Guts, but to put it into perspective I'll compare it with videoslots who I recently joined, have deposited less at, and won little at. Despite this, I have received $500 back from videoslots, wager free in comps and bonuses. I have been with guts longer and deposited more there, yet have received approximately $65 in comps and bonuses since joining, and these are not wager free.

Since joining videoslots I also haven't had to ask once for a bonus or comp. At guts, I had to ask, or beg, for every cent of that $65. Now I like to be loyal and spread my money evenly across the few casinos I play at, but I also expect a certain level of loyalty and personal service in return, and it says a lot when you are leaning towards playing exclusively at a casino I've had less luck at due to the better rewards and offers. I mean based on what I've said, where would you be more likely to spend your hard earned? Just saying.
 
Azzurri said:
Besides this issue I too have enjoyed playing at Guts, but to put it into perspective I'll compare it with videoslots who I recently joined, have deposited less at, and won little at. Despite this, I have received $500 back from videoslots, wager free in comps and bonuses. I have been with guts longer and deposited more there, yet have received approximately $65 in comps and bonuses since joining, and these are not wager free.

Since joining videoslots I also haven't had to ask once for a bonus or comp. At guts, I had to ask, or beg, for every cent of that $65. Now I like to be loyal and spread my money evenly across the few casinos I play at, but I also expect a certain level of loyalty and personal service in return, and it says a lot when you are leaning towards playing exclusively at a casino I've had less luck at due to the better rewards and offers. I mean based on what I've said, where would you be more likely to spend your hard earned? Just saying.
Click to expand...

I do get the random freespins and sometimes 2-3times in a week, but comps dosent show up only had once cause i messaged ben, would been nice if you got a random comp now and then depending on your deposits, cause i have played ALOT at guts more than any other casino, and i really dont wanna beg ben for a comp so i just keep quiet.

Just hope they add some reward/comp points system soon its the only thing really missing there.
 
So it would seem my concerns aren't isolated incidents judging by a few of your comments. At least it sounds like most of you are receiving the free spins offers, which only concerns me more as to why I'm not? However the fact a few of us have mentioned having to embarrassingly ask for a bonus on more than one occasion is also concerning to me, especially given the alternatives out there. Unfortunately, as it seems to be a wide spread issue, I might take a break from guts for the foreseeable future unless I hear of any changes here.
 
Azzurri said:
So it would seem my concerns aren't isolated incidents judging by a few of your comments. At least it sounds like most of you are receiving the free spins offers, which only concerns me more as to why I'm not? However the fact a few of us have mentioned having to embarrassingly ask for a bonus on more than one occasion is also concerning to me, especially given the alternatives out there. Unfortunately, as it seems to be a wide spread issue, I might take a break from guts for the foreseeable future unless I hear of any changes here.
Click to expand...

I just have to assume that you have asked Ben, their rep here, about why you don't get them free spins.
What was his reply? Any special reason?

If you haven't asked him then I suggest you do that. He can't solve a problem he's not aware of.
 
As I said, I asked live chat numerous times and consistently got the same answer that I should get an offer in the future. The future came and went, while my mates continued receiving offers and I didn't. I think it was roughly the 5th or 6th time of asking why I wasn't receiving offers, I was told I had free spins waiting for me on wonky rabbits. This was coincidentally after I mentioned my friends just got an offer for spins and I once again did not. I thanked them for the spins but still raised the concerns that I received no notification of these waiting spins, and wouldn't have known had I not contacted them about it.

I didn't contact the reps here because frankly the live chat facility should be competent enough to handle the concern, especially after multiple requests, and like I said, I was eventually offered some small bonuses to compensate. Although this was a nice gesture, it didn't explain why I had to continually ask for them and wasn't included in the first instance. I'm also not a player who makes small irregular deposits so I don't know what the problem was.

A fair and equal reward program for all customers is what I'm really looking for. I mean surely guts would know some players know each other and communicate, so if my friends are consistently getting offers I'm not, I think I have a right to be a little peed, and the cs support should be competent enough to fix the problem without me having to run to the reps over every issue.
 
I don't necessarily see my comments as complaining, more just stating my experience. I also only made numerous posts in response to comments made to me. Is this not the point of a forum? Or is this forum only to praise casinos and only raise concerns behind closed doors away from public viewing?

And I think I've been very fair. I've given credit where it's due in my comments.
 
Azzurri said:
I don't necessarily see my comments as complaining, more just stating my experience. I also only made numerous posts in response to comments made to me. Is this not the point of a forum? Or is this forum only to praise casinos and only raise concerns behind closed doors away from public viewing?

And I think I've been very fair. I've given credit where it's due in my comments.
Click to expand...

You really remind me of someone else in here, but I suppose there are many that are alike :)

I give up and give Ben a hint instead.
 
Hi Everyone,

I am travelling at the moment so wont be fully online until tomorrow morning. If your not getting offers from us send me a PM and I will look into it. It is possible that there is something technically wrong.

Regarding the loyalty programs we are still looking into something beneficial for all players. We try our best to send out as many offers as we can to all our loyal players and have frequent promotions with wager free, free spins and wager free comps. It is hard to please everyone although we really try our best and I am sorry if we have ever made anyone feel like they are begging for a bonus.

Again if your not getting promotions from us and you think you should be send me a PM please.

Have a great day!!

Ben
 
Azzurri said:
I don't necessarily see my comments as complaining, more just stating my experience. I also only made numerous posts in response to comments made to me. Is this not the point of a forum? Or is this forum only to praise casinos and only raise concerns behind closed doors away from public viewing?

And I think I've been very fair. I've given credit where it's due in my comments.
Click to expand...

This question is really a derail kind of... Location: States Can you play MGS and NetEnt? :confused:

Is it States in another place? UK, Australia?

/Derail
 
maphesto said:
This question is really a derail kind of... Location: States Can you play MGS and NetEnt? :confused:

Is it States in another place? UK, Australia?

/Derail
Click to expand...

Yes, it's 'states' as in the plural 'countries'. Yours will either be listed or not.
 
maphesto said:
Does that mean that Azzurri actually wrote "States" or that he infact didn't write or choose anything?
Click to expand...

Sorry I see what you mean, he's selected 'states' but as you say couldn't play at Guts if that was real. Azzurri means 'Blues' in Italian so we have another clue lol.....
 
incrediblestuff said:
I don't quite get it: you were playing that game from the screenie, made a 1000w/d, then deposited another 35, and lost it, then got a nice comp? If so, that's mighty generous!

Whatever the case, Ben is very generous, Tony is also very generous and helpful, the only other support employee i recollect dealing with was Tila, and the same applies to her.

I have not deposited much, except for the welcome offer, but did make a big w/d there later on, and i also kept receiving most of the freespin-promos so i am pretty happy there!

Also wanted to note that i still have had close to zero "error 2" and the likes, so i guess either my timing is great, or i was lucky,
but maybe some of those errors are stronger represented in certain countries?
Just guessing here...

Anyway, still one of the best places to play, and i am certain they will keep winning awards here:)
Click to expand...

Hi :) It should had said yesterday i received a comp as it had gone over midnight. It is as I wrote above. The day started with me getting a comp from Tony which I lost. Later that night made the deposit of £35 and won over £1000 :thumbsup: I will not be asking for any comps rest of year can assure for that. I actually was very thankful with Tony and already stated in that email I would not be asking again for a comp for a very long time. As I also don't really like doing it. I have just had so many long spells without any really playtime and my RTP was showing for that as well. Guts is so kind and great I can not even put words on it right now. But yes there are also limits on a player asking to much for comp and I know that, I am sure Ben and his gang clearly knows when to set a stop for to much kindness which is good :thumbsup:
 
had 4 light reels from the right to left but nada on first. most of the times i win at least 5E on free spins, now 12 cents. thanks for gesture Guts :thumbsup:
 
I came on Guts after found in research since Nordicbet sadly had to close my account they went down to lower status. So thats fair enough. I had to move on to Guts to play the Netent slots. Guts are excellent casino and they offered AUD which what I was after for Netent. Some Netent casino only accept USD or EU at least which is too inconvenience for me. So far my fav casino now are Guts, BetAt, 32Red, Omni Casino who are all offered AUD. I sometimes play once in a while with 3Dice but is in USD although not as bad as EU.
 
I gave Ben a quick message about not receive no bonus ect. He said that Monday and thursday should get emails. I did get 1 with free spins but didnt take no bonus, But he put the deposit bonus in account withen hrs, Now hows that for looking after customers, Wish al sites was as good, I wish I had the no how and abit of cash behind me as would be opining site myself, There is lot work involved so any replys to messages that quik and sort things out derserves a clap,
We all no that there alot of dogy out there, and thank meister for the good site, But still sites try it on,
Happy Gambling & Easy Does It
 
naththo said:
I came on Guts after found in research since Nordicbet sadly had to close my account they went down to lower status. So thats fair enough. I had to move on to Guts to play the Netent slots. Guts are excellent casino and they offered AUD which what I was after for Netent. Some Netent casino only accept USD or EU at least which is too inconvenience for me. So far my fav casino now are Guts, BetAt, 32Red, Omni Casino who are all offered AUD. I sometimes play once in a while with 3Dice but is in USD although not as bad as EU.
Click to expand...

Yhe I hate playing casinos which is not in own money, Dont get me wrong some times it works out betr lol, as I in u.k and think we are bad for exchange, espeally when erou came out You could buy 2 uroe for £1 and nwo its like 90p euro, I wish I had the money and bought a few millon erou yrs back as could doubled my cash, Any back to the point, I have played a few sites and does not take £ which makes you laugh as looking at them most are from uk or registered here, Just gos to show who is getting the V.A.T
 
After reading the constant good reviews here, i made my second deposit on guts today. Unfortunately i had bad luck both times i played there, hope to experience their fast wd service soon, tomorrow there should be the freespins for depositing tody, maybe i hit sth with that.
Overall i really like their game selection, no wr on freespins and activity here on board. :thumbsup:


cheers
coxwel
 
coxwel said:
After reading the constant good reviews here, i made my second deposit on guts today. Unfortunately i had bad luck both times i played there, hope to experience their fast wd service soon, tomorrow there should be the freespins for depositing tody, maybe i hit sth with that.
Overall i really like their game selection, no wr on freespins and activity here on board. :thumbsup:


cheers
coxwel
Click to expand...

got 20 too, no winnings sadly but it was fun while it lasted :thumbsup: ty guts
 
Joined guts after reading all the nice reviews here. Have requested a small withdrawal today, but was actually surprise to see a fee for the withdrawal as high as 3$ and too for neteller!?

If this fee means that the withdrawal is like instant (1-2hrs), guess I will be OK with it, so will have to wait and see how long the withdrawal process takes.
 
rshkrn said:
Joined guts after reading all the nice reviews here. Have requested a small withdrawal today, but was actually surprise to see a fee for the withdrawal as high as 3$ and too for neteller!?

If this fee means that the withdrawal is like instant (1-2hrs), guess I will be OK with it, so will have to wait and see how long the withdrawal process takes.
Click to expand...


I would be supprised if you had to wait more than 2hrs, think it only happend 2-3times for me out of tons of withdraws.
 
Maybe I'm thinking wrong but I can't understand why so many are thanking for comps in public like this.
Don't you understand that the reps here probably gets flooded by people asking for comps that way?

I suppose you thank them in private too and maybe that's enough.
Just a thought and you're welcome to tell me if I'm wrong ;)
 
I recently started playing at Guts again and have found just about everything great. Promotions, support and withdrawal speed are top notch. But the exception is the processing fee for withdrawals to a web wallet. It cost me near enough £5 to get money from my casino account to my bank as the web wallet also charges a fee to withdraw.

I find the navigation on the site good but I would prefer the filters for the slots to be a bit better, filtered by software and not provider. Its the Microgaming slots section I'm referring to.The slots all are supplied via MG quickfire I know, but a lot of the slots are not Microgaming software there is at least 6 different software providers in that section. Some of them in that section are terrible especially Rabcat slots, I would rather know what software I'm playing especially on the new releases.
 
I signed up with Guts on Sunday, first deposit of £30 lasted a couple of hours. Tried another £35 later that evening and was trying various slots and was up £50 when I decided to try Big Bang. After 5 minutes I hit 5 planets at 32x win multiplier which at 50p stake paid a very nice £320:thumbsup:
Cashed out £380 on Monday morning and it was in my bank today.
I only had one lost connection during 5 hours of gameplay on various slots, and the game reloaded with no problems on my iPad.
First impressions are very favourable, though a £300 profit helps!!
 

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