jod5413
Is That Better?
- Joined
- Mar 6, 2007
- Location
- somewhere on the planet
I play on line here and there, a few times a month or so. I am not a high roller, but I am steady with my few casinos I play at. I do not take bonuses very often because I get too frittered about if I will make play through or not.
When High Noon offered a free $60 bonus, I thought I would take it, although usually I just stick with Inetbet. Anyway, I played and played, up and down for quite a long while (days, I mean) and finally made play through. I played a bit more and then decided to make my withdrawal. I needed to make at least a $21 deposit, which I understood and did.
Next thing I know, my WD is denied! I panicked and thought, WTH did I do wrong? It turned out that my partner had taken the same bonus and then made a deposit before I even signed up. I try to be careful about this, only one account per household. I forgot to mention to him that I was doing it, or I would have known. Oops!!
Instead of just shutting me down and returning my deposit, High Noon decided to help me. This is an example of the behavior a "good casino", which I think happens more often than not. Too many of us only report the bad stuff and take the good stuff for granted, myself included.
This is a copy of my e-mail to High Noon's cashier. I wanted all of you to know about this.
Iveta,
I got my e-mail this morning, telling me my withdrawal had been approved. I just had to write and tell you thanks.
I am always really careful to go by the rules and I was absolutely embarrassed to find myself in a position of possibly being labeled a bonus abuser and all the connotations that go with that label. If I had known my partner had taken the free chip and even made a small deposit, I would never have taken High Noon's free chip offer.
I do realize that you and your casino could have refused to pay me and would have been within your rights. The fact that you listened and understood and allowed me to withdraw my winnings after I explained about my partner and got his ID to you, shows me a casino that really cares about their customers and knows that people aren't always out to cheat the casino.
High Noon is now my RTG casino to play at. I am not a big depositor, but I am steady. And my partner will never play there again. So, once again, thanks to you and your casino for giving me a positive experience.
Sincerely,
Jod5413
When High Noon offered a free $60 bonus, I thought I would take it, although usually I just stick with Inetbet. Anyway, I played and played, up and down for quite a long while (days, I mean) and finally made play through. I played a bit more and then decided to make my withdrawal. I needed to make at least a $21 deposit, which I understood and did.
Next thing I know, my WD is denied! I panicked and thought, WTH did I do wrong? It turned out that my partner had taken the same bonus and then made a deposit before I even signed up. I try to be careful about this, only one account per household. I forgot to mention to him that I was doing it, or I would have known. Oops!!
Instead of just shutting me down and returning my deposit, High Noon decided to help me. This is an example of the behavior a "good casino", which I think happens more often than not. Too many of us only report the bad stuff and take the good stuff for granted, myself included.
This is a copy of my e-mail to High Noon's cashier. I wanted all of you to know about this.
Iveta,
I got my e-mail this morning, telling me my withdrawal had been approved. I just had to write and tell you thanks.
I am always really careful to go by the rules and I was absolutely embarrassed to find myself in a position of possibly being labeled a bonus abuser and all the connotations that go with that label. If I had known my partner had taken the free chip and even made a small deposit, I would never have taken High Noon's free chip offer.
I do realize that you and your casino could have refused to pay me and would have been within your rights. The fact that you listened and understood and allowed me to withdraw my winnings after I explained about my partner and got his ID to you, shows me a casino that really cares about their customers and knows that people aren't always out to cheat the casino.
High Noon is now my RTG casino to play at. I am not a big depositor, but I am steady. And my partner will never play there again. So, once again, thanks to you and your casino for giving me a positive experience.
Sincerely,
Jod5413