A new Rival Casino is born again "OrangeGamez Casino"

[Dinussy]

Well, having a max cashout on a deposit bonus is a deposit penalty IMO. A 150% match with a 3xBonus max cashout is absolutely terrible and will turn players off before they even think about depositing. (thats what happened to me btw)

You would be better off to offer a 100% or 125% match with no max cashout.

I would rather have a little higher wagering requirements (like 30x or 35x) than have a max cashout.

Give me a 100% match and I will definitely try out Orange Gamez!

Does anybody else think the same? Or any other suggestions?
Just to get it all at ones please!

 

[Dinussy]

Who came up with the graphics? I guess I understand guys like the girlie stuff, but for gals I would think it was boring, at least! I don't want to be reminded that I can't wear a bikini like that anymore. Oh Hell, never could wear one like that!



Is that the "mark" of a good casino? If I was an affiliate and heard this, I'd certainly think this casino was a bit "off". I assume from your post that you didn't get that deal, KK?

As I already told in the other topic - the graphics is is out of my control. Again if i collect more then 2 remarks i might be able to bring it up

As to the bonuses and the "mark" of the casino: there is always a discussion between casino and affiliate. Affiliates want exclusive bonuses, so every single bonus will be a bit different.
From the other side everyone can come with the proposal and if it's reasonable (reasonable, speaking about the affiliates means players depositing and playing) we may replicate the idea that will work...
Some affiliates come out with just a free cash bonus requests (and i can tell you the higher doesn't mean better even in terms of player numbers). Some ask for a first deposit bonus requirements.
As i said earlier: we are open to discussion.

 

[Dinahnana]

Does anybody else think the same? Or any other suggestions?
Just to get it all at ones please!

I agree with Nifty. Max cashout on a deposit bonus is very lame. It is very hard to make a playthrough with any bonus these days with Rival casinos and max cashout makes it seem that depositing and playing is not worth the time.

I played at this casino over the weekend and noticed a glitch. I was playing Candy Cottage and all of a sudden the bet per spin jumped from $2 to $5. I was kinda disconcerted with that. Not sure if it was a glitch but you may want to check into that.
Also I thought the picture of the gal in the bikini is kinda cheesy and aimed of course at guys. Where is the hunk in the swim trunks I want to know!

 

[Dinussy]

Check out the new bonuses offered at www.orangegamez.com.
I know there is always a space to criticize it but at least some of the comments were heard.

Regarding the design of the lobby have comments for now.

 

[kakata]

while you seem to be a nice young lady.....I think you've(the casino)chosen the worst moment to come out public.

 

[jod5413]

while you seem to be a nice young lady.....I think you've(the casino)chosen the worst moment to come out public.

Ya think, Kakata?

 

[AussieDave]

Ya think, Kakata?

Well they can at least know that orangegamez are one of, if not the only casino to come out within a week and be listed on a warning page in that same week

That's why casinos need due diligence with matters that not only affect players but also when choosing software.




Cheers



Dave

 

[Dinussy]

Well they can at least know that orangegamez are one of, if not the only casino to come out within a week and be listed on a warning page in that same week

That's why casinos need due diligence with matters that not only affect players but also when choosing software.




Cheers



Dave

Could you provide a link to warning please?

tnx.

 

[Roanan]

Could you provide a link to warning please?

tnx.

I believe the formal warning is awaiting a response from Rival directly.

As for what the hoopla is about, go here:

https://www.casinomeister.com/forum...inos-are-rogue-all-evidence-shown-here.37010/

 

[Dinussy]

I believe the formal warning is awaiting a response from Rival directly.

As for what the hoopla is about, go here:

https://www.casinomeister.com/forum...inos-are-rogue-all-evidence-shown-here.37010/

Thanks for the info. I've seen this post.

As to the OrangeGamez we are taking the games from Rival that we evaluate pretty high.
We are handling customer support ourselves - that's why some people find it strange that the live chat is off - it's being integrated in our system now and we prefer to be blamed for having no chat than for having pure chat.
We also follow our own refund policy.

 

[eu_lowroller]

very bad payout% there!

started with €140.- played 40 cent bets and got not at least one time the free spins on scary rich and the money was away within only 5 minutes and i've only earnd 300 comp points, so it's a payout% of only 50% and this is really the most badest losing streak i've ever had the last few years on any rival casino!

 

[coxwel]

i also tried orangegamez and took kk´s sub.

i hit feauture after feature but the payout was mostly near to zero
i wont blame the casino as i only played with 50€ but after a long pause from rival it was bad experience for me, deposit went south within no time.

another thing i recognized, orangegamez was the first rival i payed in ever where i received no automated deposit confirmation. i also never ever receive any promo emails?

i hope this place is really alive


cheers

coxwel

 

[Dinussy]

i also tried orangegamez and took kk´s sub.

i hit feauture after feature but the payout was mostly near to zero
i wont blame the casino as i only played with 50€ but after a long pause from rival it was bad experience for me, deposit went south within no time.

another thing i recognized, orangegamez was the first rival i payed in ever where i received no automated deposit confirmation. i also never ever receive any promo emails?

i hope this place is really alive


cheers

coxwel

Regarding the deposit confirmation - I'll request the check out. Can't comment yet.

Regarding the promo emailing - that was a general decision not to send out promos instead there is a campaign we would like to introduce. And it shouldn't happen more often then monthly. The loyal players who log in from time to time or visit our website will some nice surprises from time to time.
Personally I don't believe in advert mailing

 

[all4greed]

After taking the free money and busting I was bonus banned. No big deal, other Rivals to play at that will take my money with a bonus.

I would suggest changing out the picture of the girl in her underwear, bikini, or whatever. It screams tackiness. Try to check out some other casino pictures that actually have to do with gambling or are more tasteful.

 

[AussieDave]

After taking the free money and busting I was bonus banned.

Why offer a free chip to players if when a player accepts the free chip they get bonus banned

I'm sure if an affiliate referred this player they'd be really happy with the sartorial player retention model of your casino

And if you are operating orangegamez separately to a Rival white label, what basis was all4greed bonus banned on? I can only conclude that a sharing of a common player DB was used.

One last thing...

Why is it that aff managers seem to always be here answering questions that related directly to players of the casino?
Why isn't the casino manager here answering these question!

When I owned VegasHeatCasino I made sure I was here and everywhere else answering questions.

To me meeting the needs of players was and should always be a paramount importance for a casino manager/owner.



Cheers



Dave

 

[Dinussy]

Why offer a free chip to players if when a player accepts the free chip they get bonus banned

I'm sure if an affiliate referred this player they'd be really happy with the sartorial player retention model of your casino

And if you are operating orangegamez separately to a Rival white label, what basis was all4greed bonus banned on? I can only conclude that a sharing of a common player DB was used.

One last thing...

Why is it that aff managers seem to always be here answering questions that related directly to players of the casino?
Why isn't the casino manager here answering these question!

When I owned VegasHeatCasino I made sure I was here and everywhere else answering questions.

To me meeting the needs of players was and should always be a paramount importance for a casino manager/owner.



Cheers



Dave

Dave,

I don't think it's really important who is here: affiliate manager or the casino manager as we have the same goal

As to the bonus banning: we don't use Rival global ban lists. If we would the player would be banned right after sign in.
In the mean time we have several automated security settings that may affect particular player.

But with the individual approach that we use to both affiliates and players
i don't think there might be a problem if player would have contacted the support.

 

[Dinussy]

After taking the free money and busting I was bonus banned. No big deal, other Rivals to play at that will take my money with a bonus.

I would suggest changing out the picture of the girl in her underwear, bikini, or whatever. It screams tackiness. Try to check out some other casino pictures that actually have to do with gambling or are more tasteful.

You are not the first one who's suggesting to change the pic. And this question is already being discussed.
But let me prove that the initial choice was made based on the research result and it was not a mistake .

 

[incrediblestuff]

lol im ashamed but when i see the pic i go RAWR!
and like stated before, i like the name too, still not playing at rivals though
nothing personal dinussy, i am waiting for the storm to settle down.

 

[all4greed]

As to the bonus banning: we don't use Rival global ban lists. If we would the player would be banned right after sign in.
In the mean time we have several automated security settings that may affect particular player.

But with the individual approach that we use to both affiliates and players
i don't think there might be a problem if player would have contacted the support.

I reinstalled the casino and live chat is closed? Not sure what time zone you are in but it's afternoon where I live. Anyways, I emailed support and I'll post if they respond.

 

[maphesto]

I reinstalled the casino and live chat is closed? Not sure what time zone you are in but it's afternoon where I live. Anyways, I emailed support and I'll post if they respond.

Always add 8h from your time. They are in Spain.

At this moment your time is 16.16 and their 00.16 at next date.

 

[coxwel]

Regarding the deposit confirmation - I'll request the check out. Can't comment yet.

Regarding the promo emailing - that was a general decision not to send out promos instead there is a campaign we would like to introduce. And it shouldn't happen more often then monthly. The loyal players who log in from time to time or visit our website will some nice surprises from time to time.
Personally I don't believe in advert mailing

ok its nice if you dont spam ;-), but it just seemed strange i received no email for my deposit as iam used to this from rival.

anyway i would also advice to change the pic of the girl and more important this voice its awful it really gives no good impression at all, dont get me wrong i really like girls in bikinis but your girl combined with the voice and the whisky bottle in her hands looks very cheap


ps: your website is well designed and your name is also cool so you have the skills, just change the lobby


cheers

coxwel

 

[all4greed]

Always add 8h from your time. They are in Spain.

At this moment your time is 16.16 and their 00.16 at next date.

Ok, now it's 7:25 AM their time. Live chat is still down and no response to my email.

Perhaps they should go on Rival's generic support. At least I could get my question answered...

 

[Dinussy]

Ok, now it's 7:25 AM their time. Live chat is still down and no response to my email.

Perhaps they should go on Rival's generic support. At least I could get my question answered...

Ok, I spent my time to check out. We had only one request regarding bonus banning yesterday from a user named t...o (if that's you you know the letters i have missed) that was received at 17.40 and replied at 18.56 (time: GMT-6)
The the bonus issue with the account was fixed

Regarding the live chat: besides the rest i had experience working as a B2C customer support rep before i got this position, and i'm still under impression that email support is a way more efficient then live chat. It could be a long story discussing strengths and weaknesses. And i was the one who voted for not opening live chat. But we will have it as an option as well. No ETA though.

To everyone (who hates the pic):
in about 2-3 weeks from now we will open a contest... Something like that: we will offer till 10 different pictures and ask everyone to vote... I can't say the rules yet, but we will announce when read and there will be some prizes for the voters (like free cash with 1x playthrough).

 

[BingoT]

To everyone (who hates the pic):
in about 2-3 weeks from now we will open a contest... Something like that: we will offer till 10 different pictures and ask everyone to vote... I can't say the rules yet, but we will announce when read and there will be some prizes for the voters (like free cash with 1x playthrough).

Ok here is a sure winner to use
Put this with the vote.
From B-T
Expired Image

 

[rockycatt]

Attach Removed (Old not found)use this pic