Hey All,
I was wondering if any of you could ponder this situation and give me your thoughts.
I opened one of the playtech casinos tonight to play (not a rogue or dodgy one, always been fair to me and paid out etc). A few moments after i opened the casino a chat window opened from a rep and was offered a 50% bonus with a wagering requirement of x40 the bonus.
So I took it and deposited 50 Euros. My playthrough should of been 1050 (40x 25 euros, plus the 50 deposit).
I played on and off (mostly on) from 6pm to 10pm staking 60 cent to 1.20 euros on slots. I reached a high of 560 euros, then played down to 500 with the intention of withdrawing if I had met the WR.
I checked with support chat and was informed my playthrough was 2000 and I'd only made 256 in wagering!
Now I like to think i'm ok at judging how much i've wagered, 256 with that amount of time and stake is impossible. The agent agreed my playthrough should of been 1050 but said 'I can't see which bonus is active on your account, there are quite a few'. It's been forwarded to the 'relevant' department for investigation.
Uh-uh
The things I'm considering -
1. I haven't taken a bonus there on the last few deposits, do i have a carry over from a previous bonus? If so why didn't the rep inform me before offering and adding another bonus?
2. Has anyone ever had there playthrough incorrectly calculated?
First problem at a online Casino ever btw!
I was wondering if any of you could ponder this situation and give me your thoughts.
I opened one of the playtech casinos tonight to play (not a rogue or dodgy one, always been fair to me and paid out etc). A few moments after i opened the casino a chat window opened from a rep and was offered a 50% bonus with a wagering requirement of x40 the bonus.
So I took it and deposited 50 Euros. My playthrough should of been 1050 (40x 25 euros, plus the 50 deposit).
I played on and off (mostly on) from 6pm to 10pm staking 60 cent to 1.20 euros on slots. I reached a high of 560 euros, then played down to 500 with the intention of withdrawing if I had met the WR.
I checked with support chat and was informed my playthrough was 2000 and I'd only made 256 in wagering!
Now I like to think i'm ok at judging how much i've wagered, 256 with that amount of time and stake is impossible. The agent agreed my playthrough should of been 1050 but said 'I can't see which bonus is active on your account, there are quite a few'. It's been forwarded to the 'relevant' department for investigation.
Uh-uh
The things I'm considering -
1. I haven't taken a bonus there on the last few deposits, do i have a carry over from a previous bonus? If so why didn't the rep inform me before offering and adding another bonus?
2. Has anyone ever had there playthrough incorrectly calculated?
First problem at a online Casino ever btw!