Comments Welcome 24 Casino Missleading Email

[thebigs]

Yesterday i received an email from 24 Casino offering a Monday bonus of 75% and 25 free spins.
It quite clearly max win from free spins is 50 Euro and WR on the cash bonus was 30 x.
Anyway i was close to completing the WR and had approx 500 euro after a nice win but all of a sudden balance decreased to 121 Euro.
I spoke to agent on chat and was told the max win on the bonus was 3x the deposit.
Not once do i see anything about a max of 3x on this bonus.
It may be hidden somewhere in the terms but
who in their right mind would take a bonus of max win of 3 x.
Chat agents have told me twice now it had been passed to a manager.
If this had been made clear in the email i would not go anywhere near the bonus.
Just wondered peoples thoughts and to warn others to be cautious.

 

[Webzcas]

It doesn't state anywhere that the withdrawal is capped, unlike for the free spins it does. You have a right to be miffed as would be based on the screenshot of the email you have posted.

If it was a NDB then yes a withdrawal cap would likely be employed. But this is a deposit match bonus with free spins, which they have rightly capped and spelled this out in the email.

 

[Wait!What?]

What do bonus terms say about cashout limits from reload and personal deposit bonuses?

 

[Wait!What?]

I received a promotion from them today and here its mentioned that the cashout limit is 3x.
All of their bonuses from the welcome package are capped at 5x. So it looks they forgot to mention it this time.

These guys have always been like this and most players avoid playing here with deposit bonuses due to the low limits.
Are you new at 24casino @thebigs?

 

[thebigs]

I had a quick look and there were terms for various bonuses but not on this Monday bonus. My whole point is that this was hidden in the email. 30x wr wasnt nor the free spin cap but this major 3x cap is.

 

[thebigs]

Played at the casino for 6 months or so but i dont take bonuses at casinos normally. I appreciate mistakes can happen but to me this was a bad one. I take my wins and mostly losses on the chin but feel like this a big loss even after winning.

 

[Nate]

Yesterday i received an email from 24 Casino offering a Monday bonus of 75% and 25 free spins.
It quite clearly max win from free spins is 50 Euro and WR on the cash bonus was 30 x.
Anyway i was close to completing the WR and had approx 500 euro after a nice win but all of a sudden balance decreased to 121 Euro.
I spoke to agent on chat and was told the max win on the bonus was 3x the deposit.
Not once do i see anything about a max of 3x on this bonus.
It may be hidden somewhere in the terms but
who in their right mind would take a bonus of max win of 3 x.
Chat agents have told me twice now it had been passed to a manager.
If this had been made clear in the email i would not go anywhere near the bonus.
Just wondered peoples thoughts and to warn others to be cautious.View attachment 229119

It is misleading—especially given the second screen of the terms (posted by WaitWhat)—but I do see a link to the full terms just below that. What do the terms say?

Edited to add: Do the general terms share the same cap on other bonuses?

Nate

 

[Wait!What?]

They say 5x for deposit offers. But most daily offers are capped at 3x from my memory.

 

[Wait!What?]

Lucky for him he was given 5x the deposit amount. In terms it says 5x the bonus. Technically he should have lost more.