feelthejoy
Dormant Account
- Joined
- Aug 7, 2019
- Location
- Kent
Hello all,
I don't wish to go and start sl*gging off the company so won't name it. They seem pretty polite on live chat, although at times a bit confused about things. However, I withdrew £1,350 last week on 1st August and I am told to keep waiting, for the full 10-14 working days to pass. It should be with you by the end of the time specified they said. They are a big well known Bingo/Slots site. I just cannot grasp the 10-14 days to send a payment. I have sent multiple emails, some staff say I cancelled all my withdrawals, which I didn't. Some say do not worry the payment has been approved and processed. If next week you don't receive it, contact us and we will investigate this for you. (The latest email)
I requested an ARN number, they said they have never heard of this.
Would it be best to wait out the 10-14 days and go from there. Perhaps I am worrying too much? It all just seems a little odd. It is the first time I have used BACS. The reason I did was because it was a no deposit bonus of £5 which I turned into the amount won stated above. So the only option was to use BACS as I hadn't deposited on the site with a debit card. The main reason they are giving for length of time is that "BACS is our slowest payment method, please wait the full 10-14 days to reach you bank"
I was under the impression BACS take just three days? 1 to send to my bank, my bank keep for a day and then release to me on the third?
Am I worrying over nothing here?
I'd appreciate any input anyone may have on this.
Thanks for taking a look at my post.
I don't wish to go and start sl*gging off the company so won't name it. They seem pretty polite on live chat, although at times a bit confused about things. However, I withdrew £1,350 last week on 1st August and I am told to keep waiting, for the full 10-14 working days to pass. It should be with you by the end of the time specified they said. They are a big well known Bingo/Slots site. I just cannot grasp the 10-14 days to send a payment. I have sent multiple emails, some staff say I cancelled all my withdrawals, which I didn't. Some say do not worry the payment has been approved and processed. If next week you don't receive it, contact us and we will investigate this for you. (The latest email)
I requested an ARN number, they said they have never heard of this.
Would it be best to wait out the 10-14 days and go from there. Perhaps I am worrying too much? It all just seems a little odd. It is the first time I have used BACS. The reason I did was because it was a no deposit bonus of £5 which I turned into the amount won stated above. So the only option was to use BACS as I hadn't deposited on the site with a debit card. The main reason they are giving for length of time is that "BACS is our slowest payment method, please wait the full 10-14 days to reach you bank"
I was under the impression BACS take just three days? 1 to send to my bank, my bank keep for a day and then release to me on the third?
Am I worrying over nothing here?
I'd appreciate any input anyone may have on this.
Thanks for taking a look at my post.