PlayFrank Casino Review
A solid grey zone casino
By Jelena Isakov Oct 29, 2022
Playfrank Casino is part of the Aspire Global International brand and is licensed in the UK by the UK Gambling Commission, and in Malta, by the Malta Gaming Authority. Playfrank Casino is in the grey zone here at Casinomeister, so while we don’t have any significant concerns about them, they’ve yet to undergo their baptism by fire or expressed any interest in doing so.
Great game selection
Our first impressions of Playfrank Casino are relatively positive. From the homepage, you’ll find yourself able to browse all of the different casino games on offer. It’s apparent that Playfrank Casino offers a fantastic selection of casino games and video slots, and there’s a fully-functional live dealer casino.
We like that Playfrank Casino lists the main welcome bonus at the top of the home screen. Signing up for a Playfrank Casino account is easy and takes just a couple of minutes. You will need to verify your email address or phone number before playing.
In addition, if you’re located in the UK, you’ll need to complete a Know Your Customer (KYC) check before you can begin playing. Please note that the welcome bonus and other casino bonuses on this page are geared toward Canadian players; if you live in the UK, the bonuses and promotions you’ll be able to claim will be different.
To kick off this review, let’s look at the different bonuses and promotions available at Playfrank Casino.
UK and MGA licensed
Weekend withdrawals and withdrawals lock
Loyalty Club (no UK) and lots of promotions
Multiple payment methods
Draconian withdrawal limits for non-UK players
Part of Aspire Global
BONUSES AND PROMOTIONS
Playfrank Casino offers a decent number of bonuses and promotions, and, like most online gambling websites, they try to make these as accessible to as many players as possible.
Below, we will look at some of the different bonuses and promotions at Playfrank Casino. To begin, we’ll look at the main welcome bonus. We’ll also cover the VIP and loyalty program and some of the one-off, time-limited promotions we found while writing this Playfrank Casino review.
The main welcome bonus at Playfrank Casino is pretty generous, and it’s formed of three parts. On your first deposit, you’ll be able to claim a 100% matched deposit bonus of up to $100, and you’ll also receive 50 free spins. These free spins can be used on Play’n Go’s Book of Dead slot.
On your second deposit, you’ll be able to claim a 50% matched deposit bonus up to $200 and 50 free spins, and these free spins can also be used on Book of Dead. On your third deposit, you can claim 100 free spins, and these, again, can be used on Book of Dead.
We like that Playfrank Casino makes it easy to read the terms and conditions. Their T&C is displayed at the bottom of the main welcome bonus page. This welcome bonus is only available to new players, and it can only be claimed once. The wagering requirements for the deposit bonuses are 35X, and the wagering requirements for the free spins are also 35X.
There is no maximum cashout limit, but minimum deposit requirements do apply. Please note that you will be unable to play certain progressive jackpot games when playing with bonus funds. Some video slots cannot be played, and many casino table games are excluded or contribute less to the wagering requirements.
No-Deposit & Free Spins Offers
Playfrank Casino does not currently offer no deposit free spins or no-deposit bonuses. If this changes in the future, we will update this Playfrank Casino accordingly.
VIP and Loyalty Programs
From the moment you join Playfrank Casino, you’ll be able to earn particular loyalty points that can be converted into bonuses as you climb the loyalty ladder. There are seven levels: New Member, Bronze, Silver, Gold, Platinum, Premium, and Prestige.
All loyalty levels benefit from faster cashouts and a birthday bonus, but the perks get much more generous as you work your way up. For example, when you level up to the Gold level, you’ll be able to claim a 50% matched deposit bonus and 50 free spins, 20 free spins every Sunday, and special access to live tournaments.
Once you reach the Platinum level, you’ll start to really get rewarded; for example, you’ll have access to a dedicated VIP manager, and you’ll also get higher deposit and cashout limits. In addition, Playfrank Casino states that you’ll benefit from personalized bonuses and promotions
BANKING AND PAYMENT METHODS
Unfortunately, Playfrank Casino doesn’t offer the most extensive selection of payment methods we have ever seen. When compared against the number of options extensive online casinos offer you, it’s a disappointingly small selection on offer.
Playfrank Casino allows you to make deposits and withdrawals using Visa and MasterCard credit and debit cards, and they also accept Skrill, Neteller, ecoPayz, and MuchBetter. To our surprise, when we were writing this review, we found that Playfrank Casino does not state the minimum deposit requirements for any of the available payment methods. However, we will assume that the minimum deposit is $10, although this could be higher depending on which currency you are depositing in.
Playfrank Casino does not charge any fees when you make deposits, and this means that the amount of money you deposit into your account is what you will be able to play with.
For a full breakdown of the different payment methods you can use at Playfrank Casino, and to see which currencies they accept, click on the “payments” tab, which is found in the footer section of their website.
Please note, because Playfrank Casino is licensed by the UK Gambling Commission, if you are located in the United Kingdom, you will not be able to make a deposit using your credit card. It appears that players in other countries can still use credit cards to make deposits at Playfrank Casino, but this may well change in the future.
Playfrank Casino is quite vague when it comes to withdrawal timeframes. Their main payments page states that withdrawals to all of their withdrawal methods can take between zero hours and six working days.
Of course, the fastest withdrawal methods will be EWallets, so you should try to use Skrill, Neteller, or ecoPayz where possible, as this will ensure the fastest withdrawals.
When writing this casino review, we were surprised to find that Playfrank Casino does not process withdrawals via bank transfer. This is virtually unheard of in the online gambling world. We would assume that there are certain circumstances where you can request withdrawal to your bank account – although the online casino does not lay this out clearly on their website.
Playfrank Casino does a great job in responsible gambling, and they offer all players a wide variety of responsible gambling tools. We like that you have direct access to these responsible gambling tools, and you do not need to contact the casino to get them set up.
You will be able to set up deposit limits, loss limits, reality checks, and, where appropriate, take a timeout or enter into a self-exclusion agreement.
Playfrank Casino has a dedicated customer support team, although we found it unusual that they are not available 24 hours a day, seven days a week. In today’s online gambling world, it’s pretty rare to see casinos not offering customer support 24/7 – and this is something that we would like to see Playfrank Casino offering in the future.
Currently, there are two methods of contacting the customer support team, the first being through the live chat system. Live chat allows you to speak to a member of the customer support team in real-time, and it means you can avoid going back and forth via email, which can often take a matter of days.
If you cannot use the live chat facility or need to contact Playfrank Casino outside of the customer support team’s operational hours, you will need to send them an email. The casino states that email responses will be replied to within 48 hours.
However, from what we have heard from active players, emails are usually replied to within 12 hours. However, this timeframe will increase over the weekend and on bank holidays, so bear this in mind. We strongly recommend using the live chat facility where possible, as this will ensure quick, uninterrupted, and hassle-free communication with the casino’s customer support team. PLEASE MAKE SURE TO COPY ALL CHAT TRANSCRIPTS FOR FUTURE REFERENCE.
Playfrank Casino is regulated by some of the strictest online gambling regulators in the world, and as a result, they are required to carry out in-depth verification checks on their players. If you are located in the UK, you will need to complete an identification check before you can begin playing at the website.
If you are located outside of the UK, it’s likely that when you request a withdrawal, Playfrank Casino will ask you to submit identity documents to confirm your name, age and address.
Website Experience and Features
Playfrank Casino is a reasonably well-designed website, and we like the simplistic nature of the casino. The main navigation menu is found on the left-hand side of the screen, and this has four tabs; Casino, Live Casino, Daily Challenges, and Promotions.
Setting up an account at Playfrank Casino takes just a couple of minutes, and on the whole, we find the website easy to use, easy to navigate, and relatively user-friendly.
Playfrank Casino does not have a dedicated mobile app, but its website is fully mobile-optimized. To play in the mobile casino, you need to open your mobile device’s Internet browser and navigate to Playfrank Casino.
You will then be taken to a mobile-friendly version of the website where you can log into your account – or create one if you are a new player – and begin playing all of the games on offer.
Playfrank Casino offers players the chance to play casino games from a small selection of game developers and software providers. At the time of writing, they feature games from Betsoft, iSoftBet, Microgaming, Play’n Go, Playson, Wazdan, Yggdrasil Gaming, Ezugi, and Red Rake Gaming. Playfrank Casino also has a live dealer casino, and this is provided, in part, by Evolution Gaming.
Below, we will look at some of the different casino games you will find yourself able to play at Playfrank Casino.
There is a vast selection of slot games to enjoy at Playfrank Casino, and you will see many of them blasted in your face as soon as you open up the main casino lobby. As we see at virtually every online casino, the most popular video slot available is Play’n Go’s Book of Dead, and a selection of new releases joins this.
Live Dealer Games
Evolution Gaming powers the live dealer casino at Playfrank Casino, and this is something we are always happy to see. Evolution Gaming is, without a doubt, the leading figurehead in the live iGaming industry, and they offer a wide variety of games, including roulette and Blackjack, along with more unusual titles like Monopoly Live and Crazy Time.
Table Games and Video Poker
Playfrank Casino offers a fairly decent selection of casino table games, including Roulette, Blackjack, and Baccarat – and you will also find a few video poker machines and instant win games to enjoy.
We do like that most of the casino table games at Playfrank Casino have relatively low betting limits. This means that you do not have to wager large sums of money to enjoy the action. Most tables have a maximum betting limit of $2000 or $5000, so Playfrank Casino may not be well-suited to those who like to play at nosebleed stakes.
Playfrank Casino does not appear to offer any progressive jackpot games to our great surprise. Why this is, we are not sure – but this is something we would like to see rectified in the future as almost all players like to have a flutter on jackpot games from time to time.
About the Team and History
Playfrank Casino used to be part of the Every Matrix group of online casinos. However, in 2020, they made a switch over to Aspire – and this was generally considered to be a bad move by players. Aspire isn’t known for the fastest withdrawals, and its customer support leaves a lot to be desired.
Still, Playfrank Casino is well-licensed, and they hold online gambling licenses from the UK Gambling Commission and the Malta Gaming Authority. The site boasts an impressive selection of games – albeit smaller than we’d like to see.
Complaints and Track Record
Playfrank Casino gets mixed reviews in the Casinomeister forums. Here’s what a couple of our players had to say. First, there’s Panasony:
“I made the first deposit of USD 450 from Neteller on 25 October at 17:00.
Then a bank transfer withdrawal request of USD 500 later that day. Rolled back on 26 October at 19:00 without explanation.
Sent KYC documents a few hours later without being asked for them, and made a USD 500 Neteller withdrawal request.
Documents approved and money received about 13:00 today, 28 October.”
And here’s what BM82 said:
“As an affiliate and long-time casino player, I love to check out new casinos. Yesterday I tested Playfrank and had an amazing winning spree.
Today I got this email, which worries me a bit. Should I be worried?
‘Dear player, Due to a malfunction in the Live Games, it is possible that your Live Game game log is not carried out correctly. The Live Games will be investigated and are therefore not accessible due to maintenance.
Also, all game logs of players who have played Live Games in the last two days will be investigated. Once this investigation is complete, you will be informed accordingly.”
He went on to state that he did receive his winnings, however.
|Jurisdictions||Malta Gaming Authority, UKGC|
|Casino representative||Representative of Play Frank Casino|
|Is this casino certified at Casinomeister||No|
|Payout time||48 hrs|
|Reverse time||48 hrs|
|Payout limits||Normal withdrawal limit for a new player is 7000 EUR or equivalent per calendar month. No limits for the UK players|
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