PlayFrank Casino Review

BONUSES AND PROMOTIONS

Playfrank Casino offers a decent number of bonuses and promotions, and, like most online gambling websites, they try to make these as accessible to as many players as possible.

Below, we will look at some of the different bonuses and promotions at Playfrank Casino. To begin, we’ll look at the main welcome bonus. We’ll also cover the VIP and loyalty program and some of the one-off, time-limited promotions we found while writing this Playfrank Casino review.

Welcome Offer

The main welcome bonus at Playfrank Casino is pretty generous, and it’s formed of three parts. On your first deposit, you’ll be able to claim a 100% matched deposit bonus of up to $100, and you’ll also receive 50 free spins. These free spins can be used on Play’n Go’s Book of Dead slot.

On your second deposit, you’ll be able to claim a 50% matched deposit bonus up to $200 and 50 free spins, and these free spins can also be used on Book of Dead. On your third deposit, you can claim 100 free spins, and these, again, can be used on Book of Dead.

We like that Playfrank Casino makes it easy to read the terms and conditions. Their T&C is displayed at the bottom of the main welcome bonus page. This welcome bonus is only available to new players, and it can only be claimed once. The wagering requirements for the deposit bonuses are 35X, and the wagering requirements for the free spins are also 35X.

There is no maximum cashout limit, but minimum deposit requirements do apply. Please note that you will be unable to play certain progressive jackpot games when playing with bonus funds. Some video slots cannot be played, and many casino table games are excluded or contribute less to the wagering requirements.

No-Deposit & Free Spins Offers

Playfrank Casino does not currently offer no deposit free spins or no-deposit bonuses. If this changes in the future, we will update this Playfrank Casino accordingly.

VIP and Loyalty Programs

From the moment you join Playfrank Casino, you’ll be able to earn particular loyalty points that can be converted into bonuses as you climb the loyalty ladder. There are seven levels: New Member, Bronze, Silver, Gold, Platinum, Premium, and Prestige.

All loyalty levels benefit from faster cashouts and a birthday bonus, but the perks get much more generous as you work your way up. For example, when you level up to the Gold level, you’ll be able to claim a 50% matched deposit bonus and 50 free spins, 20 free spins every Sunday, and special access to live tournaments.

Once you reach the Platinum level, you’ll start to really get rewarded; for example, you’ll have access to a dedicated VIP manager, and you’ll also get higher deposit and cashout limits. In addition, Playfrank Casino states that you’ll benefit from personalized bonuses and promotions

BANKING AND PAYMENT METHODS

Unfortunately, Playfrank Casino doesn’t offer the most extensive selection of payment methods we have ever seen. When compared against the number of options extensive online casinos offer you, it’s a disappointingly small selection on offer.

Playfrank Casino allows you to make deposits and withdrawals using Visa and MasterCard credit and debit cards, and they also accept Skrill, Neteller, ecoPayz, and MuchBetter. To our surprise, when we were writing this review, we found that Playfrank Casino does not state the minimum deposit requirements for any of the available payment methods. However, we will assume that the minimum deposit is $10, although this could be higher depending on which currency you are depositing in.

Playfrank Casino does not charge any fees when you make deposits, and this means that the amount of money you deposit into your account is what you will be able to play with.

For a full breakdown of the different payment methods you can use at Playfrank Casino, and to see which currencies they accept, click on the “payments” tab, which is found in the footer section of their website.

Please note, because Playfrank Casino is licensed by the UK Gambling Commission, if you are located in the United Kingdom, you will not be able to make a deposit using your credit card. It appears that players in other countries can still use credit cards to make deposits at Playfrank Casino, but this may well change in the future.

Withdrawal Speed

Playfrank Casino is quite vague when it comes to withdrawal timeframes. Their main payments page states that withdrawals to all of their withdrawal methods can take between zero hours and six working days.

Of course, the fastest withdrawal methods will be EWallets, so you should try to use Skrill, Neteller, or ecoPayz where possible, as this will ensure the fastest withdrawals.

When writing this casino review, we were surprised to find that Playfrank Casino does not process withdrawals via bank transfer. This is virtually unheard of in the online gambling world. We would assume that there are certain circumstances where you can request withdrawal to your bank account – although the online casino does not lay this out clearly on their website.

Responsible gaming

Playfrank Casino does a great job in responsible gambling, and they offer all players a wide variety of responsible gambling tools. We like that you have direct access to these responsible gambling tools, and you do not need to contact the casino to get them set up.

You will be able to set up deposit limits, loss limits, reality checks, and, where appropriate, take a timeout or enter into a self-exclusion agreement.

About the Team and History

Playfrank Casino used to be part of the Every Matrix group of online casinos. However, in 2020, they made a switch over to Aspire – and this was generally considered to be a bad move by players. Aspire isn’t known for the fastest withdrawals, and its customer support leaves a lot to be desired.

Still, Playfrank Casino is well-licensed, and they hold online gambling licenses from the UK Gambling Commission and the Malta Gaming Authority. The site boasts an impressive selection of games – albeit smaller than we’d like to see.

Complaints and Track Record

Playfrank Casino gets mixed reviews in the Casinomeister forums. Here’s what a couple of our players had to say. First, there’s Panasony:

“I made the first deposit of USD 450 from Neteller on 25 October at 17:00.

Then a bank transfer withdrawal request of USD 500 later that day. Rolled back on 26 October at 19:00 without explanation.

Sent KYC documents a few hours later without being asked for them, and made a USD 500 Neteller withdrawal request.

Documents approved and money received about 13:00 today, 28 October.”

And here’s what BM82 said:

“As an affiliate and long-time casino player, I love to check out new casinos. Yesterday I tested Playfrank and had an amazing winning spree.

Today I got this email, which worries me a bit. Should I be worried?

‘Dear player, Due to a malfunction in the Live Games, it is possible that your Live Game game log is not carried out correctly. The Live Games will be investigated and are therefore not accessible due to maintenance.

Also, all game logs of players who have played Live Games in the last two days will be investigated. Once this investigation is complete, you will be informed accordingly.”

He went on to state that he did receive his winnings, however.