Ethically challenged casino managers
By Casinomeister Oct 21, 2021
Ladbrokes Casino may appear to be a large, trusted brand from the outside, but you’ll soon see that just because a company is a large corporation doesn’t mean they’re always better – and Ladbrokes Casino are rogued here at Casinomeister due to ethically-challenged casino managers and the fact that they were unresponsive to a large number of player complaints here.
Read more about why we don’t recommend Ladbrokes Casino right here in our Ladbrokes Casino review.
These Ladbrokes guys were in and out of the Accredited section; they had their accredited status revoked for being unresponsive to a number of player complaints. The problem with this casino is that it’s a bloated massive organization. They do not value player feedback and made it clear that the Accredited section has no value for them. I would not recommend Ladbrokes to anyone . They used to be an outstanding Microgaming casino – but this is no longer true. It’s all about player acquisition.
Recent update: According to an article published by the Guardian, Ladbrokes had a highroller who was stealing funds from his clients to pay for his out of control gambling problem. These persons allegedly contacted Ladbrokes complaining that Ladbrokes was accepting stolen funds for gambling – so apparently Ladbrokes paid these folks off in order for them to be quiet – to not report this to the UKGC.
Additionally, according to this news article, Ladbrokes did not properly process this player’s Source of Wealth documentation. This violates not only the regulations administered by the UKGC but flies in the face of the ethical treatment of players.
This failure of ethics does not surprise me in the least bit. Ladbrokes had always considered itself above reproach when it came to abiding by our Accredited standards in the past. They were removed from Casinomeister’s Accredited section years ago after they explained to me that they are Ladbrokes and that they have no need in dealing with our player community. Well what goes around comes around.
Massively huge company
They don't care about players
Ladbrokes Review: Bonuses and Promotions
The main welcome bonus at Ladbrokes is pretty standard, although, in fairness, it’s not one of the worst we’ve seen – which is surprising, given Ladbrokes are focused almost entirely on profits. Below, we’ll take a look at their main welcome bonus, how it works – and what else they offer.
The main casino bonus is available to most new players, and it takes the form of a 100% matched deposit bonus up to $500. The wagering requirements are just 20X, which is surprisingly low, although there are quite a few terms and conditions, including game exclusions and more to be aware of.
The welcome bonus also can’t be used in Ladbrokes’ live casino, and minimum deposit rules apply. Some payment methods are excluded from claiming the deposit bonus – something which is common at online casinos – so always be sure to read the terms in full before claiming the bonus.
No-Deposit & Free Spins Offers
At the time of writing, Ladbrokes does not offer any no-deposit bonuses. They also don’t offer any free spins offers in their casino upon sign-up. If this changes, we’ll update this page accordingly.
VIP and Loyalty Programs
The VIP program at Ladbrokes is fairly standard, and as you place bets and wagers you’ll accumulate what are known as comp points. When you’ve accumulated enough of these comp points you can exchange them for bonuses – that’s pretty much it.
BANKING AND PAYMENT METHODS
When it comes to making deposits and withdrawals, Ladbrokes offers a wide variety of payment methods for you to choose from. You’ll be able to fund your account using all major debit and credit cards, EWallets, and, if you prefer, bank transfer is also an option.
The minimum deposit is usually $10, but can be higher for certain banking options. Ladbrokes themselves don’t charge any fees but your payment provider might, depending on which payment option you choose to use.
When it comes to withdrawals, there’s a lot of room for improvement at Ladbrokes. Their website still states that withdrawals can take up to 6 working days – but we think they mean the time for the funds to reach your account.
From what we’ve seen, Ladbrokes typically process all withdrawals in a batch at the end of each day. So, usually, you shouldn’t have to wait around too long for your withdrawal to be processed.
Average Based on 4 real users
Please note that the following is what we see now at Ladbrokes Casino. In the past, they’ve had awful responses to problem gamblers, and we’ll show you one such example later on in this Ladbrokes review.
Ladbrokes Casino, like all reputable online casinos, has a firm stand on safe gaming, and they provide all players with a range of responsible gambling resources to help them handle their gameplay and avoid wasting more money or time than they should.
The deposit limit function is the most popular responsible gambling tool: it allows you to establish regular, weekly, or monthly maximum deposit limits based on your preferences. You can also set wager caps, or the maximum amount of money you can bet in a certain period of time, at the online casino.
We like the fact that Ladbrokes Casino often allows you to establish a loss limit. This can be set as a regular, weekly, or monthly cap, and it gives you the option of continuing to play provided you don’t lose more than the limit you’ve pre-set on your account.
If that isn’t enough to make you feel secure, you can also set a “cooling-off” limit and take some time away from the games at Ladbrokes Casino to relax and refresh. Depending on how long you need to step away from online gambling for, this limit will range from one week to six months.
Ladbrokes Casino also has a longer ‘self-exclusion’ option for people who believe they have a serious online gaming addiction and need to take a break. Once enabled, this limit entirely removes the account for up to one year. You won’t be able to play any games or place any bets until it’s ended.
Many of the responsible gaming software at Ladbrokes Casino can be set up manually; there is no need to contact customer service. Simply go to your account page and click on “responsible gaming,” where you’ll see all of your choices.
When writing this Ladbrokes Casino review we wanted to be as fair and impartial as possible, and, to give credit to the site, customer support is an area where they don’t do too badly. The customer support team at Ladbrokes Casino is available 24 hours a day, 7 days a week, and there’s a wide variety of ways to get in touch with the Ladbrokes Casino team.
The first way – and the easiest, in our opinion – is to use the live chat facility. The live chat facility at Ladbrokes Casino connects you with a trained operator within minutes, and you’ll then be able to discuss your query in real time with a trained member of staff.
In addition to their live chat portal, Ladbrokes Casino also offers customer support through phone and email. We were also surprised to see that they offer customer support through Facebook and Twitter – although, according to Ladbrokes Casino themselves, these channels aren’t always advised as operators usually can’t discuss account-related queries off-site.
Ladbrokes Casino uses state-of-the-art software from UiPath to automatically verify players – and this means that account verifications, in most cases, are instant at the online casino. While writing this Ladbrokes review, we found the following statement from UiPath about working with Ladbrokes;
“Brendan MacDonald, Director of Customer Compliance Operations at Ladbrokes Coral, explains: ‘With the large team in Manila, we were able to produce high-quality work cost-effectively, and increase productivity. It was clear that the best results come when the business function is process-driven. However, our processes were still quite manual, and repetitive tasks consumed a good deal of the team’s working day. We believed that RPA could improve our processes and we could also claw back valuable time for our shared service team.”
Thanks to this software, documents you submit to the online casino should be approved or denied immediately, but, in some rare cases you may need to provide additional documentation.
Website Experience and Features
Desktop and Mobile Gaming
When we evaluate casinos here at Casinomeister, one of the first things we look at is how user-friendly the website is.
When preparing this casino review, we discovered that, while the website layout seems to be a little dated at first glance, it really performs very well and is relatively straightforward to use, browse, and use.
We liked that making an account just took a few seconds, and that once we checked our email address, we could login and deposit funds using a wide variety of payment methods.
You are shown all the available welcome bonus packages that you can claim at this stage, and the desktop website is generally very nice.
The online casino is also fully mobile-optimized. This allows you to play your favorite casino table games, slots, or live dealer games right from your mobile device. Simply open up your internet browser, and either Google the casino’s name or head directly to their site.
After that, you’ll be routed to a mobile-friendly version of the website. The smartphone optimized casino, like the main desktop website, is very simple to use and access, and there are hundreds of different games to choose from.
Ladbrokes Casino also offers a special mobile casino app, and this mobile casino app is free to download on all iOS and Android devices. The mobile casino app is a bit dated – we’ve seen better – although you will find most games available in the mobile casino, and loading times for us were relatively impressive.
Ladbrokes online casino is famed for its sports betting, and whether it’s UK horse racing, Irish horse racing – or surfing – you’ll likely find it covered at the site. What many players find quite useful at Ladbrokes online casino is the fact that one account gives you access to both casino games and sports betting – and adding selections to your bet slip is easy, simple and straightforward.
Ladbrokes offers games from a wide variety of game developers, including NetEnt, Playtech, Blueprint Gaming and Red Tiger Gaming. All of their games are mobile-optimized, and they all render in instant play mode too, so you don’t need to download or install any software to begin playing.
There’s quite a few video slots at Ladbrokes to play, and these can all all be found under the ‘slots’ tab on the main game navigation menu. While new slots are always being added, at the time of writing some of the most popular games included Rainbow Riches, Spartacus: Gladiator of Rome and Ted: Jackpot King.
In today’s online gambling world, live casino games are an absolute must, and we were pleased to find that Ladbrokes has chosen Evolution Gaming to power their live casino platform.
Evolution Gaming are the biggest and the best provider of live dealer games on the planet, and they operate a number of high quality and professional live casino studios throughout Europe and in Asia. They offer you the ability to play a huge selection of games, ranging from classic casino table games like Roulette and Blackjack, to more creative takes on these iconic titles such as Lightning Roulette and Lightning Baccarat.
They even have some incredibly unique and novel games like Monopoly Live and Crazy Time, both of which include video slot-like bonuses and features, something that other live casino developers have been keen to attempt to mimic.
Accessing the live casino is incredibly easy and you’ll see it linked directly from the main navigation menu at the top of the screen. Unfortunately, you cannot try out the live dealer games in free play mode, but you can observe the tables so that you can get an idea for how it all works.
Table Games and Video Poker
Unfortunately – and this is something that many other Ladbrokes reviews correctly point out – the selection of casino games is fairly average at the casino. Ladbrokes, for some reason, hasn’t chosen to offer a wide variety of random number generator casino games – virtual casino games – as we see at many other sites, so while the games Ladbrokes casino offers will, generally, suit most – they’re missing out on quite a lot of easy-to-include titles.
Of course, you’ll find the classics like Blackjack, Roulette and Baccarat along with Sic Bo, Hi-Lo, Casino hold’em, but Ladbrokes offers little else – especially when it comes to video poker; their offering is very disappointing. Similarly, there’s very few poker games – the site revolves mainly around casino game classics and casino slots.
Ladbrokes boasts a wide variety of real money progressive jackpot games, and these real money progressive jackpots allow you the chance to win millions of dollars from a small stake. The real money progressive jackpot games on offer come from game developers including Red Tiger and Blueprint, and you’ll find titles like Eye of Horus: Jackpot King and Mysterious Egypt all offering decent jackpot amounts.
The progressive jackpot games on offer can be found under the ‘jackpots’ section of the main slos page.
About the Team and History
Without a doubt, Ladbrokes is one of the most well-known online gaming sites on the planet, thanks to their sports betting history which dates back to the 19th century. Their remarkable history has earned them a reputation around the world for being one of the biggest bookmakers around – but, as we’ve seen from this Ladbrokes Casino review, that doesn’t always turn out to be a good thing with players.
Ladbrokes Casino is based in the UK and Gibraltar and holds online gambling licenses with the UK Gambling Commission and the Gibraltar Gambling Commissioner. While Ladbrokes Casino isn’t as well-known as their sports betting platform, they’re generally regarded for being one of the bigger and better online gambling sites – something that, unfortunately, has led many players into joining the site only to experience issues.
While Ladbrokes Casino offers, what looks to be a wide variety of casino promotions, decent slot machines and tons of banking options for deposits and withdrawals, the site doesn’t treat players correctly, in our opinion, which is one of the reasons why they’re rogued here at Casinomeister.
Complaints and Track Record
Unfortunately, Ladbrokes Casino don’t do well when it comes to responsible gambling – as a number of our members have seen. Here’s what one of them had to say about their experiences with Ladbrokes Casino:
“Hey everyone, just to get everyone’s perspective on a situation. I will try to get it short.
I recently registered with gamstop and pretty much instantly all my online casino accounts got closed down. All expect ladbrokes. Unfortunately this came to my attention and before I knew it a large amount of money had been deposited into my account over a 12 day period after the ban was on.
I guess it just confirms what sort of messed up gambler I am so now that even if amounts of money had been won I wouldn’t have been able to withdraw.
I had spoke with a member of ladbrokes live chat team who confirmed that gamstop was indeed in place on my account but weren’t able to give me an explanation as to why I was still able to deposit
I then contacted gamstop who advised me to email them with the company I was able to deposit funds with and then sent ladbrokes a copy of my registration details with them. It was only after this that ladbrokes then noticed their error and closed my account down.
For the past 3 weeks I have been emailing Ladbrokes with complaints and had nothing back from the case manager that my complaint has supposedly gone to.
I am a problem gambler who feels I have no control over my gambling habits which is why I registered with gamstop. Surely I’m within my rights to ask for my deposits back that were made at the time my account should have been closed since Ladbrokes have failed to comply with their self exclusion policy?”
Unfortunately, while writing this Ladbrokes Casino review we came across far too many stories like this – and, as we showed you at the beginning of this Ladbrokes review – the company has been fined millions of pounds for failing to protect problem gamblers. This is just one of the reasons why the online casino is rogued here at Casinomeister.
|Accredited at Casinomeister||Ex-Accredited|
|Is this casino certified at Casinomeister||No|
|Payout time||0-5 hrs|
|Reverse time||No Reverse Time|