A rock solid casino but applies retroactive terms to its marketing partners
By Casinomeister Nov 26, 2022
Genting online casino stems from a veteran gambling brand that’s been present in the gaming industry for several decades. During the analysis of every important gambling aspect, our team of experts found nothing concerning about this online casino. However, once we scratched under the service and asked around, we’ve learned that many players had a disappointing experience in Genting Casino. After its last Genting Casino review, Casinomeister added this site to the Grey Zone, and we confirm that it should stay there until we hear more positive player impressions about it.
Veteran Casino Brand With a History of Players' Complaints
Genting casino appears to be a professional online gambling site with high aspirations. Perhaps the site’s design itself isn’t out of this world, but the functionality and neatness of the platform’s layout deserve the highest grades. Moreover, the site is very informative and offers details about every important gaming detail on display even before registration.
After the initial assessment of a few minutes, our team found out the site was licensed and tested for fairness and decided to proceed with the analysis. We’ve written a full Genting Casino Review that should be enough to reveal the reasons why you should test this casino website.
Popular games from esteemed software providers
Remarkable live casino page
Numerous bonuses and promotions for regular players
Rewarding VIP program
Good mobile casino
Small welcome bonus
Customer support not available 24/7
Live chat only for registered users
Poor selection of payment methods
No speciality games
Many player complaints
BONUSES AND PROMOTIONS
Genting Casino offers more than enough bonuses to keep both new joiners and registered users glued to their screens. Upon registration, you can claim a welcome bonus of your choosing, while various promotions for regular players await you as you spend more time in this online gambling venue.
A good welcome bonus is always appreciated, which is why Genting Casino offers a 100% welcome deal of up to £50. While we must admit this isn’t really that impressive and that most online casinos offer a ten or even a hundred times that much, it’s still bonus money we’re talking about here. In other words, there’s no reason to throw a gift away, even if it’s not as good as one may expect.
To unlock the bonus, players must deposit at least £10 and then wager the deposit and bonus amount 30x. The time limit for meeting the rollover is 30 days, and the maximum bonus that can come out of it is £50.
You should know that slot games count 100% towards meeting wagering requirements while other games count only 10%. The maximum bet is 10% of your bonus amount that can’t go under £0.10 or £5, whichever is lower.
If this offer doesn’t sound good enough, Genting Casino has another one you can claim instead. With a deposit of at least £10, you can get 132 free spins on the Big Bass Bonanza slot with the bonus code BIG132. Although this option appears to be more valuable, it comes with 60x wagering requirements that apply to free spins winnings, which is twice as much as the match deposit bonus.
No-Deposit & Free Spins Offers
Currently, a no deposit bonus isn’t a part of the Genting Casino’s bonus page. Still, the operator has prepared a plethora of other deals, among which you can regularly find time-limited free spins offers. The active offer at this time includes up to 300 for 90K Yeti Gigablox you can claim over three consecutive days. Note that these deals for regular players often change, so make sure to pay regular visits to Genting Casino and stay up-to-date with ongoing offers.
VIP and Loyalty Programs
Once you prove your loyalty to Genting Casino, you’ll find an email invitation to join the Genting Casino Loyalty Program. The membership will bring you fantastic perks through a six-tier scheme, and you can reach one level after another by accumulating a certain number of points.
The prizes include a personal account manager, luxury gifts, faster and higher withdrawals, access to exclusive tournaments, personalised promotions, and they get better with every new level you reach.
Sign up process
BANKING AND PAYMENT METHODS
Genting Casino handles players’ payments safely and securely through the following deposit and withdrawal options:
The process of topping up your account is instant, and the minimum deposit is £10 for most methods. The casino rarely charges players for depositing funds, but in case some fees occur, you’ll see them at the time of padding your bankroll.
You may have to submit documentation before or after any deposit, and the casino reserves the right to call you and ask for a verbal confirmation of the transaction. Once you register, you can set deposit limits according to your preferences, but they must follow the maximum transaction limit set by your chosen payment provider.
All players must have a real-money account in Genting Casino topped up at least once before they can request a withdrawal. Upon registration, the operator will set an individual withdrawal amount per transaction for each player. However, there will also be some fixed withdrawal limits, such as a minimum of £50 for a wire transfer transaction.
The casino doesn’t impose any daily, weekly, or monthly limits regarding the number of transactions. Still, you’ll only be able to request the second withdrawal after the first one has been processed, provided that you don’t have any active bonus at that time.
Your withdrawal may incur some fees, but they differ from one banking option to another. For instance, cashouts made through debit cards or e-wallets are charge-free, but a wire transfer withdrawal will cost you £10.00 if it’s less than £500. Likewise, the withdrawal speed will differ for all payment options and may take up to several business days.
Genting Casino will always send you your winnings through the method you used to make a deposit. When that’s not possible, the casino will pick another banking option and ask you to verify it before approving the withdrawal.
If you decide to withdraw an amount that exceeds your transaction limits, you can request such action by contacting the casino’s customer support.
Genting Casino wants you to have the time of your life in its online premises, and for this, you must play responsibly at all times. The operator offers numerous tools to help you escape a potential gambling problem — a self-assessment test, deposit limits, SafeMate, a reality check timer, a cool-off period, and a self-exclusion programme.
If you think controlling your gambling habits is challenging, you can always reach out to professionals in this niche, such as GamCare, Gambling Therapy, Gamblers Anonymous, National Gambling Helpline, and many others. They will know what to say or do to help you take a step back and head in the right direction again.
Genting Casino offers live chat support, but it’s only available to registered users from 06:00-00:00 GMT. If you happen to experience some trouble after hours, you can email your questions or concerns and send them to [email protected]
The casino also offers a FAQ page for quick consultations and the Report a Problem shortcut for players who only want to send feedback regarding particular problems.
All players must provide the necessary documents to request a withdrawal from Genting Casino. The documents can include anything that proves a player’s identity, address, and payment method ownership. These can be copies of your ID, passport, utility bill, or other documents the casino asks for.
To avoid any withdrawal issues, the operator advises players to complete the document upload as soon as possible, preferably right after opening an account in Genting Casino. Also, make sure to provide clear and authentic copies, as the casino may refuse and cancel your withdrawal if you don’t follow the KYC procedure to the letter.
Website Experience and Features
Desktop and Mobile Gaming
You shouldn’t have any problems playing in Genting Casino on your desktop computer or laptop. The website responds quickly and provides a seamless online casino experience. Gambling online will be easy in this online gambling hub since you can locate all the casino features without too much effort due to a nicely-comprised website layout.
Another way to play games in Genting Casino online is through your smartphone or tablet. Genting’s online platform also works as a mobile casino available to mobile device users powered by major operating systems. The mobile interface is user-friendly and adapts to the small screen without any issues, so you can play all Genting Casino games in your web browser without downloading any special apps.
As Genting Group has a long history of land-based casinos, the operator added an interesting feature to its online casino site. The platform features a Venue tab, under which you can easily find any of the 32 land-based casinos owned by this gaming provider and find out all there’s to know about them.
Genting Casino has partnered with NetEnt, Microgaming, Yggdrasil, Evolution Gaming, Red Tiger Gaming, Play’n GO, and a few other well-recognised software providers and established a diverse game library covering all major gaming options. Its casino section includes slots titles, jackpots, and table games, while there’s a separate page reserved only for live casino games.
Considering the Genting Casino’s partnership with top-notch game developers, you can expect many popular online slots on this gaming site. Wolf Gold, Book of Dead, and Big Bass Bonanza are only a few well-known options you can try, along with some exclusive games like Slingo Masked Singer. The casino also adds new games right after their launch, and the latest releases include Ramses Book, Fancy Fruit, Chaos Crew, and more.
Live Dealer Games
A live betting platform always attracts players who are thirsty for some real action resembling the one from brick and mortar casinos. Genting online casino allows you to play live roulette and live blackjack in numerous forms, alongside other table and card games and popular game shows.
Video Poker and Other Table Games
Genting Casino is not only focused on entertaining online slots and live games lovers. Those who value casino classics like blackjack and roulette games can also have a blast, thanks to a variety of popular RNG titles. The most popular titles are always the evergreen ones, like European Blackjack and American Roulette, while the section also features VIP casino games and titles designed for high rollers.
If your passion is video poker, you’ll find all the standard choices in Genting Casino, such as Jacks or Better, Joker Poker, Aces and Faces, and others.
Genting Casino follows the lead of other online casinos in terms of progressive slots. The size of the potential prizes of the best-paying titles reaches millions, and the games with the biggest jackpot include Fishin’ Frenzy, Diamond Mine Megaways, and Eye of Horus, to mention but a few.
About the Team and History
Genting brand has been present in the casino industry since 1965, when it opened its first brick-and-mortar casino in Malaysia. Year by year, Genting has significantly expanded on the ground and opened more than 30 land-based casinos in the UK alone.
Once online gaming became popular, Genting decided to open a virtual casino. Apparently, the online casino first appeared as GentingBet and offered a sports betting section instead of a classic online casino. However, today the casino operates under the name Genting and doesn’t offer any gaming opportunities to sports bettors.
The company behind Genting Casino is Skill on Net Ltd, registered in Malta. The casino holds a licence issued by the UK Gambling Commission, while the UK land-based casinos belong to Genting Casinos UK Limited.
All the games on the platform regularly pass fairness and randomness tests imposed by iTechLabs, while players’ financial and personal data remains safe, thanks to the latest security measures.
Complaints and Track Record
Although Genting Casino looks all clean on the surface, player complaints we’ve come across don’t flatter this online casino operator at all. First off, the complaints are recent, meaning those issues await solutions. The most common problems include blocked accounts of players who are on a winning streak and unresponsive customer support. While we’ve also found some good player reviews, the bad ones prevail by all means.
|Accredited at Casinomeister||July 2011|
|Jurisdictions||Alderney Gambling Control Commision, UKGC|
|Casino representative||Affiliate Manager for Accredited Casinos|
|Affiliate program||Genting Affiliates|
|Is this casino certified at Casinomeister||No|
|Payout time||24 hrs|
|Reverse time||24 hrs|