CloudBet Review

Another Bitcoin casino with thousands of games

By Casinomeister, Last updated May 3, 2024

Casinomeister's Verdict

CloudBet Casino is one of the longest-running Bitcoin casinos, launching back in 2013 – just a few years after Bitcoin started to creep onto the mainstream.

Unfortunately, that is about the only thing positive that can be said about them. We posted warnings about this casino in February 2021 about unclear confiscations of winnings, and I was considering a Not Recommended status at Casinomeister – but due to a recent complaint submitted to us, and the shoddy licensing and oversight that this casino has, I deem them “Rogue”.

A challenge to the casino personnel – change my mind.

Bad choice

5.4 Our Rating
5 Player Rating
cloudbet.com
2013
Payout speed
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Withdrawal limits
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Customer service
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Software & Games
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Licensing
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From the desk of Max Drayman

In February 2021 we posted a warning in the forum concerning Cloudbet and their nefarious activities of confiscating players’ balances without explanation. No proper licensing agency would allow this sort of hap-hazard activity – but they are licensed at the worst licensing agency on the planet: Curacao 1668/JAZ

First Impression

Our first impression of CloudBet Casino was pretty positive – until we looked under the hood and considered player issues that we have dealt with in the past.

Pros

  • Cryptocurrency option

Cons

  • Only Bitcoin is accepted

  • Licensing and oversight = pretty vacant

  • Too many complaints

Bonuses and Promotions

While our team was writing this review, CloudBet showed us they offer a selection of promotions and bonuses – and their welcome bonus is OK. But won’t matter much if payments are going to be an issue.

Welcome Bonus

The way the welcome bonus at CloudBet Casino works is quite strange; it’s a first deposit bonus, of sorts, so you get a 100% matched deposit bonus up to 5 BTC.

However, unlike the welcome bonus offers we see at most online casinos, CloudBet Casino releases your bonus funds 0.01 BTC at a time. Each time you earn 800 points (points are earned by playing games and wagering real money), 0.01 BTC is released.

The benefit of this bonus is that you complete the wagering requirements before any bonus money is unlocked. So, each time 0.01 BTC is credited to your account, it’s not bonus funds – so you can do whatever you want with it, including withdrawing it, if you like.

This structure also means the bonus funds can be used on casino table games and live casino games.

No-Deposit & Free Spins Offers

At the time of writing, CloudBet Casino doesn’t offer any free spins promotions for new players, nor do they have any no-deposit bonuses. We’ll update this review to reflect any changes if and when the casino implements them.

VIP and Loyalty Programs

CloudBet Casino’s loyalty points system is ok, and it’s one of the reasons why so many players continue to get sucked into the site. Every time you make a real-money wager at the casino – including both video slots and table games – you’ll earn loyalty points. Woo woo.

Once you’ve accumulated enough of these loyalty points you’ll be able to exchange them for wager-free cash, bonus tickets, free spins, high-value free spins or more – but it’s all vapid meanderings if they won’t payout in the end.

BANKING AND PAYMENT METHODS

In the past, CloudBet Casino only accepted Bitcoin as a payment method; now, you can deposit and play using Ethereum, Litecoin and Bitcoin Cash.

Deposits are credited to your account immediately, and the site does not charge any fees on deposits. Unfortunately, at the time of writing, non-crypto fiat payment methods aren’t available, so you won’t be able to use debit and credit cards.

Withdrawal Speed

CloudBet Casino offers super-fast withdrawals – usually, they’re instant – and this means you can withdraw your winnings at any time. They also don’t charge any fees, aside from the one needed to cover the Blockchain transaction – and this is excellent news for players, as it means you can withdraw your money without worrying about paying fees or charges!

This is of course if they decide to pay you.

Responsible Gaming

CloudBet Casino claims to be dedicated to ensuring that its players remain safe from their own bad habits.

Unfortunately, you won’t find yourself able to utilise any of the responsible gambling tools seen at casinos that are licensed in the UK, for example. You are not able to set deposit, wager, or loss limits. However, if you feel that your gambling has gotten out of control, you will be able to set your account into self-exclusion mode, which prevents you from logging in or playing for up to five years.

In the future, we would like to see CloudBet implement more responsible gambling tools, as it’s something that any reputable casino should offer all of its players. But being licensed with probably the worst licensing agency on the planet – not much hope there.

Customer Support

CloudBet Casino offers a fairly impressive customer support portal. The casino has worked hard to compile a comprehensive FAQ section that aims to answer many of the most common questions you are likely to have while playing at their website.

If your question or problem is not answered through the FAQ section, you can contact the customer support team directly. The customer support team at CloudBet Casino is available 24-hours a day, 7 days a week, and the easiest way of contacting them is by using the live chat facility.

Live chat connects you with a customer support representative and once connected, you can talk to this support agent in real-time using your keyboard. The main benefit of using live chat is that you do not have to wait hours for a response. Hopefully – they will decide to pay you.

If the live chat team cannot answer your queries – for example, if it is to do with a security issue or verification of documents – or if you prefer not to use live chat, you can also contact CloudBet Casino via email. However, you should be aware that waiting times can be up to 24 hours for email enquiries, although typically, you can expect to hear back from the team within around 4-6 hours.

KYC

KYC ID check
Get your ID docs ready.

Unfortunately, CloudBet Casino – despite excelling in many areas – has generated quite a large number of complaints online, all of which appear to center around KYC delays, particularly when it comes to withdrawals. You can see examples of these complaints later in this CloudBet Casino review.

However, according to the online casino’s official terms and conditions policy, players are required to undergo a KYC check. Unlike online casinos licensed in the United Kingdom, however, CloudBet Casino doesn’t require you to upload documentation when you create your account.

Still, we’d strongly recommend you upload the required documents before you begin depositing and playing. This will ensure that you’re able to deposit, play, and withdraw at your own will – and will also help prevent delays further down the line.

Website Experience and Features

image of mobile capture of cloudbet casino taken on 5/27/2023

Desktop and Mobile Gaming

While writing this CloudBet Casino review, it became pretty evident that the casino has spared no expense on development; everything from finding the games to play to making deposits and withdrawals and contacting the customer support team is streamlined through their user-friendly website design.

Not only is the website really easy to use, but loading speeds are fast too, ensuring you don’t need to wait around long for pages or games to load up.

We were also impressed with the mobile casino at CloudBet Casino, which is available to players on all different smart phone and tablet devices. Simply open up your mobile device’s Internet browser and head to CloudBet Casino, and you will automatically be redirected to the mobile-friendly version of the website.

While we have heard rumours of a dedicated mobile casino app in the pipeline, at the time of writing, this is not something that the casino offers. If and when this changes, we will update this review accordingly – and we hope it’s sooner rather than later because CloudBet Casino is undisputedly one of the better bitcoin casinos in the market today. It would be hugely beneficial to the casino and player if they were to release a dedicated mobile app.

Sports Betting

CloudBet offers much more than just an online casino; they also have a fully-functional sports betting platform, where you can enjoy everything from live betting to virtuals.

What’s more, like at other big online casinos, you don’t need separate accounts to play the casino table games and bet in the sportsbook simultaneously.

Brand games

Providers

The number of software providers at CloudBet Casino is truly staggering – and they’ve worked hard to put most Bitcoin casinos to shame. All games at the online casino can be played in instant play mode – so you don’t need to download or install any apps or software.

At the time of writing, just some of the game developers available at the online casino include 1×2 Gaming, 2by2 Gaming, Adoptit Publishing, Ainsworth, ALL41 Studios, Betsoft, Big Time Gaming, Black Pudding Games, Booming Games, Crazy Tooth Studio, DTech Gaming, Elk Studios, Evolution Gaming, Fantasma Games, Fortune Factory, Foxium, Gameburger Studios, Gamevy, Genesis Gaming, Hacksaw Gaming, Iron Dog Studio, Just for the Win, Leap Gaming, Lightning Box Games, MGA, Microgaming, Neon Valley Studios, NetEnt, Old Skool Studios, PariPlay, Plank Gaming, Play’n GO, Playson, Pocket Games Soft, Pulse 8 Studios, Quickspin, Rabcat, Realistic Games, Red Rake Gaming, Skillzzgaming, Storm Gaming Technology, Tom Horn Gaming, Triple Edge Studios and Wazdan.

Slots

CloudBet Casino, like most online casino sites today, boasts an extensive range of video slots, and during the writing of this casino review, we found thousands of different games for players to enjoy. Below, we look at a couple of the most popular titles.

If you’re looking for a classic Microgaming to try out, Dragonz is available at the casino. It’s fun to play and easy to use, something different than the highly volatile slots we see released so often today. Dragonz offers four bonuses and features, as well as a random base game feature.

Gonzo’s Quest is one of the most popular games at the online casino, and while it’s over a decade old, it continues to be one of the most played games within the online gambling industry.

Landing three of the scatter symbols on the first three reels will award you with ten free games. During these free games, an increasing multiplier can see your wins multiplied by as much as 15 X. Unlimited re-triggers ensure the bonus can play out indefinitely. It’s possible to win well over 3000 times your stake while playing, so it’s no surprise to see this NetEnt slot continuing to capture the attention of players from all around the world.

Live Casino

CloudBet Casino offers many live dealer games, and their live casino is powered by no less than five different software providers. This includes the likes of Evolution Gaming, Vivo Gaming, and Authentic Game. While writing this CloudBet Casino review, we noticed that Evolution Gaming is an option at the casino, as Evolution is widely considered to be the market leader in the live dealer games Mitch.

Evolution Gaming doesn’t just offer a vast selection of games to choose from, they also offer some of the most reliable and quality live gaming technology on the planet. They have invested millions of dollars into crafting their technology. They use state-of-the-art cameras, motion sensors and more to ensure that the video feed streamed to your computer is delivered in high definition, high quality, with audio.

Of course, Evolution Gaming offers a wide variety of live casino games like Blackjack, Roulette, and Casino Hold’em, but they have also created many of their own signature titles.

For example, Crazy Time is one of their biggest hits yet, ranks to the four different bonus rounds game offers, which means it’s a game that suits those players who like to play video slots.

Another thing we like about Evolution Gaming is that their tables offer a wide selection of betting limits so you can get in on the action for as little as $0.10 per hand/spin, and as much as $10,000.

Casino Games and Video Poker

No online casino would be complete without a wide variety of casino table games. You’ll find everything from Roulette, Blackjack and Baccarat to Video Poker, Sic Bo and scratch cards at CloudBet Casino.

All of their casino games are available to enjoy in instant play mode, too, so you don’t need to download or install any software, apps or plugins to play.

Progressive Jackpots

As many other CloudBet reviews correctly state, CloudBet offers many progressive jackpot games – more than we see at most Bitcoin casino sites – and these progressive jackpots come from major game developers like NetEnt and Microgaming.

Which seems to me odd – this is a Curacao based casino with a flaccid gaming license – are these games legit? That would be a question that should be investigated. Just saying.

About the Team and History

CloudBet Casino is one of the longest-running online gambling sites specializing in the crypto market – and many consider it to be not only one of the longest-running, but also one of the most successful Bitcoin casinos. Launched in 2013 just after Bitcoin was created, CloudBet Casino has almost a decade of experience.

The positives stop there – they have a shoddy license that allows them to do whatever they please – and a few searches in our forum or elsewhere provides this sort of evidence. If you absolutely have to play at a BTC casino – there are many others to choose from: Casinomeister Bitcoin Casinos.

Complaints and Track Record

One of the reasons they are in the Rogue Pit is that they stalled payments, closed player accounts and confiscated player winnings without justification.

Further – we have another complaint about an Australian player who felt targeted when they contacted him via email. From the player:

“When I say targeted, I mean they sent me emails telling me to “join the club” and that they were “serving Australians since 2013. Their website homepage states “Australia’s best Bitcoin sports betting” when accessed by an Australian IP through search engines. They’ve been banned since July 2022 and notified by the Australian government and the ACMA.”

It’s a horrifying case when this person claims to be a problem gambler and is registered as such by the ACMA. And we are not talking about chump change here. This players’ deposits should have been refunded (as what would have happened via the MGA, or UKGC), but this casino operates without oversight.

Casino Facts

Founded2013
JurisdictionsCuraçao Master License 1668/JAZ : eGaming
Is this casino certified at CasinomeisterNo
Payout time48 hrs
Reverse time48 hrs
Weekend payoutsYes
Locks withdrawalsYes
Casinomeister
ConnectConnectConnectConnect

The man with the plan here at Casinomeister. Bryan Bailey has been running Casinomeister since its launch in June of 1998. He has watched the industry grow from its primeval stage to what it is now. The Meister has attended nearly 100 conferences in the past 20 years and has either been a speaker or a panel moderator for at least 60 events. He has always been an advocate of fairness and reason and is known to like German beer, a good Scotch, and astrophotography.
bryan@casinomeister.com

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