A Panama-based online casino in the Grey Zone at Casinomeister
Slots Plus Casino is in the Grey Zone here at Casinomeister. Despite 21 years in the industry, they've generated many complaints, mainly about non-payouts and slow withdrawals. Maximum withdrawal limits are meager, and they're licensed in Panama - so good luck getting help from the "regulator" if anything goes wrong!
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Caesars Palace Casino USA
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Slots Plus is a sister casino to Sun Palace and another in the Main Street Group.
The story with player complaints here is very much the same: very few complaints, all resolved quickly (except for a couple in the early 2010s during some changes within Mainstreet), and a very responsive and cooperative senior team.
Pretty smooth sailing overall.
Slots Plus Casino is an online gaming platform operating since 2002. The Main Street Group owns them. The casino holds a gambling license from Panama, which may not offer the same level of player protection as more reputable licensing authorities like the UKGC or MGA. The site accepts players from the US.
The casino features games powered by Real Time Gaming (RTG), a typically US-facing provider who are known for good – but dated – games. At Slot Plus Casino, you’ll find a wide selection of different games, including video slots, table games, and progressive jackpot games. However, while we were writing this Slots Plus Casino review, we were disappointed to find there were no live games available.
Slots Plus Casino offers a decent selection of bonuses and promotions, including a generous matched deposit welcome bonus of up to $7,000. There’s also a no-deposit bonus and a VIP program.
Slots Plus Casino offers a decent selection of payment methods, and they accept all major credit and debit cards, cryptocurrencies, and Interac. Deposits are usually credited to your account instantly, although crypto deposits require one confirmation on the blockchain. Withdrawal speeds vary; crypto withdrawals are often instant, while other payment methods can take up to 48 hours.
The site’s design is pretty modern – especially for an RTG casino. There’s a handy navigation menu, and the site is optimized for mobile devices, too. To learn more about Slots Plus Casino, make sure to red this review in full – as we’re going to give you an in-depth look at exactly what the casino has to offer.
Plenty of casino games from RTG
Multi-Hand video poker is available
Generous bonus code offers
Very weak licensing
Only Realtime Gaming games
Live games unavailable
Reports of slow payouts
Low payout limits
Slots Plus Casino offers a range bonuses – as is typical at any casino today. Below, we’re going to take a look at what these offers look like – kicking things off with the main welcome bonus.
The main welcome bonus at Slots Plus Casino is pretty generous. On your first deposit, you can claim a 400% matched deposit bonus of up to $1,250. Then, on your second, third, and fourth deposits, you can claim the same again – giving you up to $7,000 bonus cash in total!
If you want to claim these bonuses, you MUST make a minimum deposit of $25. This is pretty standard and shouldn’t be an issue for most players. We should also point out that the wagering requirement is quite high; 45X the bonus amount. This may put off some players, especially when there’s tons of casinos with 25X or 30X bonuses available.
On the whole, we like the deposit bonuses at the casino; you can claim up to $7,000 in bonus funds! However, the fact you need to use deposit codes is annoying – and you must remember to use these codes on ALL deposits; otherwise, you’ll not be able to claim them. While the welcome bonus – and subsequent deposit bonuses are generous, there are some other restrictions.
For example, the limited selection of games on which the bonus can be used may deter players who prefer other games, such as table games, scratch cards, or video poker.
Slots Plus Casino is one of the few casinos to still offer a no-deposit bonus! This is something we love to see at Casinomeister – and new players can choose between two bonuses.
You can claim either $20 in free chips or free spins. To do so, use the coupon codes “20FREECASH” or “20FRESPINS,” respectively.
However, if you’re claiming one of the no-deposit bonuses, you should know that the wagering requirements are high; 60X! Most casino games are off-limits, as are progressive jackpots and other games. Scratch cards at Slots Plus Casino do not count toward the wagering requirements.
Finally – as is usually the case with no-deposit bonuses – there is a maximum allowed cashout limit; anything over this amount will be forfeited, unfortunately.
The VIP program at Slots Plus Casino operates on a comp points system. Each time you place a real money wager, you’ll earn points; later, these can be redeemed for cash. All players are automatically enrolled in the loyalty program when they register, so you can begin earning points immediately!
There’s also a VIP element to the scheme; if you earn enough points, you can unlock VIP status, which comes with even more perks. For example, VIPs can expect a dedicated account manager, faster withdrawals, and higher withdrawal limits. Some of the higher-ranking VIPs may also receive exclusive promotions – and even invitations to special events!
While the comp points loyalty structure is a pretty standard at many online casinos, we like how Slots Plus has added the additional VIP tier.
Slots Plus Casino offers a variety of deposit methods. They accept all major credit and debit cards and have recently started to focus largely on cryptos. This means you can make deposits and withdrawals using Bitcoin, Litecoin, Ethereum, and others. If you’re in Canada, Interac is also available.
The minimum deposit for crypto deposits is $5 – this is great and means low-rollers can enjoy playing at the casino! All other payment methods have a minimum deposit limit of $25.
The maximum deposit varies depending on the payment method you choose, but it’s usually around $2,500. Deposits are credited to your account instantly, and the casino doesn’t charge any fees.
Other Crypto Casino Reviews to Check Out:
At Slots Plus Casino, players can withdraw using the same methods we just mentioned for deposits. Unfortunately, the minimum withdrawal amounts are high, between $150 and $400! There is also a maximum withdrawal limit of $5,000 – although it’s unclear whether this is a per-transaction limit or a weekly/monthly limit.
Withdrawal speeds are relatively fast; some cryptos offer instant processing, while conventional fiat-based methods usually take around 48 hours to process.
Unfortunately, Slots Plus Casino does not appear to offer any responsible gambling tools. This is a pretty major red flag in our eyes, and it’s not a good sign of a responsible casino. Virtually every online casino in the world has a “responsible gambling” link in the footer section of their website – and the fact that Slots Plus don’t even have that is a bit of a concern.
We really don’t understand why. It’s not good enough and not in line with what we expect to see at reputable online casino sites in 2023. The lack of responsible gambling tools has impacted our Slots Plus Casino review, and it’s definitely something we’d expect to see changed in the future.
If you’re a player who worries about potentially gambling too much, you’d be better off choosing an online casino that takes a more proactive approach toward responsible gambling.
We found a link to a “Fair Gaming” page in the site’s footer section when writing this Slots Plus Casino review. This explains:
“SlotsPlus.eu uses Spin Logic Gaming, one of the premier gaming software providers. To ensure absolute fairness and full function of the system and its ongoing accuracy, a sophisticated RNG (Random Number Generator) is utilized. Spin Logic, Gaming’s software, carries an official Certificate of RNG Evaluation from CDS (Central Disputes System Certified), a respected Accredited Testing Facility and principal consultant to significant gaming and wagering regulatory bodies.
CDS performs RNG Evaluations with a particular emphasis on the distribution and unpredictability of the RNG application. Through the mathematical and statistical analysis, CDS has verified that Spin Logic Gaming’s RNG distributes numbers with sufficient unpredictability for distribution and lack of bias to particular outcomes.”
The page then talks about how deposits and withdrawals are securely handled – a surprisingly positive sight from a casino lacking in many other areas.
Customer support is essential to any online casino, as players need reliable and fast ways of getting in touch with the support team if they run into any problems. Slots Plus Casino offers two customer support options: live chat and email.
The live chat feature is available 24/7, allowing players to contact the support team directly from their internet browser window. We like live chat, and it’s our preferred way of getting in touch with a casino. We found the live chat system at Slots Plus Casino to be perfectly adequate – although it appears as though it’s only available in English, so this may cause an issue for non-English speakers.
If you’d rather, you can also contact the customer support team via email. However, you should be aware that response times can take up to 48 hours – potentially even longer over the weekend and during busy periods. We’d always recommend using live chat where possible.
To look at the quality of Slots Plus Casino’s customer support, we contacted their team through the live chat with a question about one of their promotions. The support rep was pretty friendly and seemed to know what he was talking about; it took him a few minutes to go away and find the answer to what we’d asked.
KYC checks are a pain – and they’re an unfortunate reality of gambling in 2023. While Panama does require KYC checks, like we see at Curacao-licensed casinos, a lot of the time, these checks are simply ignored. You don’t need to do a KYC check when you join Slots Plus – but when you request a withdrawal, the casino may ask you to verify your identity.
If you’re asked to complete a KYC check, you’ll usually need to upload a copy of your ID, proof of address (which can be a utility bill or bank statement dated within the last three months), and, sometimes, proof that you own the payment method you used to make a deposit.
At Casinomeister, we generally recommend being proactive when it comes to KYC checks. This means uploading all of your documents before you start playing. This will save you hassle later down the line – and it also helps to ensure you won’t have any delays when requesting withdrawals.
Slots Plus Casino has done a pretty good job with its website – and while it’s not the best-looking that we’ve ever seen, we’re generally pretty impressed. All the games they offer are built using HTML5, so you can play them right from your browser. However, there is also a downloadable casino version – something we rarely see in 2023!
While we’re always happy to see a casino offering a downloadable software client, we should point out; when our team was writing this Slots Plus Casino review, they didn’t notice any major benefit to downloading the software. It offers the same games, the same bonuses, and loading speeds didn’t appear any better.
In the past, a downloadable client offered faster loading speeds – and some exclusive welcome bonus promotions and casino games were available – but this is mainly redundant in 2023.
In terms of the general design, we found that Slots Plus Casino is quite contemporary. It looks a bit different to many of the other sites operated by the same group – and we like the user-friendly interface. Navigating around, for example, is straightforward and hassle-free, although the game selection menu could be improved.
Slots Plus Casino also offers a mobile casino – although it’s not a downloadable app. Instead, you simply access the mobile site from your mobile device – and we found it to be pretty decent.
The mobile casino appears to offer almost all games available on desktop – although we noticed that a few of the older titles are not available – something to keep in mind.
Slots Plus Casino exclusively features games from RTG. You’ll find a variety of games, including video slots, table games, and video poker. Unfortunately, the casino doesn’t offer any live dealer games – which is a shame and something that’ll probably turn off certain players.
Whenever we write a casino review, slots are always an important aspect we look at – and Slots Plus is no exception! Below, we’ll look at some of the most popular games at the site.
Enchanted Garden is a fairy-themed slot from RTG, and it’s pretty popular; a couple of sequels have even been released due to its popularity! The game features five reels and 20 paylines, and while the graphics in the original aren’t mind-blowing, it’s still a decent-looking game. The main bonus is a free spins round, which is triggered by landing three or more scatter symbols anywhere in view. The free spins bonus can also be re-triggered – allowing for great win potential!
Football Frenzy is an action-packed sports-themed slot from RTG, perfect for soccer fans! It’s built around a 5-reel, 4-row format, and there are 50 paylines. As you can imagine, the theme of the game is entirely soccer-related – and the exciting free spins bonus round lets you win up to 2,500X your stake!
Texan Tycoon is a 5-reel, 25-payline slot game developed by RTG, and, as the name suggests, it’s themed around a rich man from Texas who discovered an untapped source of oil! During the base game, forming a win with the wild symbol results in up to a 10X multiplier being applied – and there is also a great bonus round, which offers near-unlimited free spins.
Triple Twister is a 5-reel, 50-payline slot game by RTG that’s based around a unique tornado theme. The game offers lots of action, including expanding wilds and a unique “Win-Win” feature that guarantees a prize if the free spins bonus round ends with a payout less than 10X.
Merlin’s Riches is a 5-reel, a 25-payline slot game from RTG – and, of course, it’s inspired by the legendary wizard of the same name. The game’s visuals are fantastic – and the sound effects are also incredibly well-made! The free spins bonus is where most of the win potential lies, but big base game hits aren’t out of the question!
To summarize: while writing this Slots Plus Casino review, we found a decent selection of slots. Slots are essential to consider in any casino review – and the online casino does well. They release new RTG games frequently, although you should know that you won’t find any non-RTG casino games or video slots.
Slots Plus Casino offers a a decent selection of casino table games. The selection includes classic favorites like blackjack, roulette, baccarat, and craps and various poker variants such as Caribbean Stud, Tri-Card Poker, Sevens Wild, Loose Deuces, and other instant play games like Pai Gow, and Three Card Poker.
The video poker selection at Slots Plus Casino is also pretty good, offering games including Jacks or Better, Deuces Wild, and Bonus Deuces Wild. Unfortunately, we couldn’t find any unique or specialty games – something that may put off those looking for more unique games.
When we were writing this Slot Plus Casino review, we, unfortunately, found they don’t currently offer live dealer games. This is likely to be a deal-breaker for some players.
Live dealer games from developers like Evolution and Pragmatic Play – offer something that virtual casino games can’t; the atmosphere of being at a land-based casino, with the comfort of playing at home.
We find it strange that Slots Plus Casino doesn’t offer any live games – and many RTG sites integrate with companies like Visionary iGaming, so we don’t know why they haven’t taken a similar approach. We’d like to see this change in the future.
Progressive jackpot games are readily available at Slots Plus Casino. Jackpot games allow players to win – potentially – life-changing amounts of money, with jackpots that continue to grow until they’re won.
The selection isn’t the largest in the world – and, of course, you’re limited to RTG jackpots – but you’ll find a number of classics, like Cleopatra’s Gold, Beach Life, Aztec’s Millions, and Megasaur, to enjoy.
Slots Plus Casino, launched in 2002, is owned and operated by the Main Street Group. The casino holds a gambling license from Panama, which is not considered to be a particularly trustworthy regulator. Compared to the UKGC and the MGA, for example, they’re almost never seen to take action against rogue operators – and they rarely enforce rules on their licensees, hence why most rogue casinos choose a place like Panama or Curacao to operate out of.
More respected licensing authorities, such as the UKGC and MGA, provide better player protection due to their stringent regulations and enforcement of responsible gambling practices. Casinos licensed by in the UK, for example, MUST offer a range of responsible gambling tools to players – something that Panama could clearly take some inspiration from!
When it comes to casinos operating under the same umbrella network, Slots Plus Plus Casino has a few sister sites, including Vegas Online Casino. However, we were unable to find a list of restricted countries on their terms and conditions page.
Players from the USA are accepted – but other than that, the Costa Rica/Panama-based online casino doesn’t offer any information about which other countries are accepted. This likely means they’ll accept pretty much anyone – which is a red flag and another reason why licensing authorities like Panama is so weak and shady.
Including a “Complaints and Track Record” section in our casino reviews is essential, as it allows our readers to get a real picture of how players are treated. This helps readers make their own decisions on whether they want to play at a casino or not.
In this part of our review, we will show you a few comments from players in the Casinomeister forums.
First, SlotsLover said: “Play there always and always get paid, although not always in 2-3 days. As a US customer, I’m always ready for processor delays, but they’ve paid me every time in good order. Their finance dept is also great with follow-ups. One time I told them I hadn’t received a payment that they said was sent, and the very next day, I got an email receipt showing the exact time and date the package was delivered. The cleaning person picked it up and put it in a drawer for me!”
SATCH713 also chimed in on their withdrawal: “Just wanted to tell everyone that I wrote in the forum about Slots Plus, and today in the mail, I got my 1st to withdraw of 4. I appreciate this money came from a bank. North of America received it half an hour ago. If the others also go, I hope they should contact this website and be rated.
They sent me several documents to fill out and told me the first withdrawal was being processed on their game site. I promised to pitch them because they have kept in contact, and I have the check. I hope everything cashes out, but they seem ok to me so far. But as you all have warned others, wait and see. But one is here. I also appreciate the fine people who wrote private messages about the cashing of checks and the rules they follow. I hope I put this in the correct forum if I didn’t apologize.”
However, the Realtime Gaming casino has generated more negative complaints in recent years. For example, MAXD put out a warning for all casinos in the same group, stating:
“WARNING: Mainstreet group cannot be relied on to pay player winnings. Either their processor is holding them at gunpoint, or they’re simply BSing their way through this, but the upshot is that the casino management is abdicating responsibility for player payments. They refuse to pay out on cases outside the current calendar year because “the processor” said so. They are refusing to pay out in any case where “the processor” has decided they shouldn’t. Players are advised to avoid these casinos until the dog regains control of its tail.”
Alex Smith
343 Articles
Alex is a 26-year-old writer from Brighton, in the UK, and for the past 8 years, he’s worked with a number of companies, creating content for blogs, news articles, and more. While Alex has written on a wide variety of topics, his speciality is online gambling – an industry he’s both passionate about, and experienced in. Having enjoyed gambling for over 7 years, Alex is a huge fan of video slots, and cites NetEnt, Big Time Gaming, Thunderkick, and Quickspin as his favourite providers. The topics he writes on are varied, but he loves nothing more than a good old slot review (he’s written over 1,000 slot reviews in his career), and he also enjoys writing in-depth gambling guides, along with casino reviews. In his spare time, Alex enjoys playing the guitar, and is a self-proclaimed horror film buff.
