Shezzzzzzz
Newbie member
- Joined
- Nov 3, 2017
- Location
- Northants UK
Hi all,
Bit of a strange situation and looking for some advice.
I was playing on a site (which i am a VIP of) and made a withdrawal in the morning of £1000GBP leaving myself with a balance of £500GBP to play with.
Background: I was travelling and playing on my phone and playing Immersive Roulette. Now my bets were ranging from £50 up to £200 and all on what i would say was quite high volatility bets, so not even money etc, wins ranging from money back to 10x total bet etc. My balance was fluctuating quite a bit at this time as you can imagine with this size of bet.
Anyway so im playing winning some and losing some when i get an email through saying sorry we cannot process your withdrawal through trustly as your most recent deposit has to be the method of withdrawal, please can you cancel this request and resubmit with this method. I replied to this email saying i didnt think that was correct, please could they check this with the VIP manager etc as the most recent deposit was for a very small sum and all my recent large deposits are via Trustly.
Anyway i went back to playing and continued in the same manner as before betting theses similar amounts.
I eventually busted this amount and thought nothing of it. About half an hour later i thought id check on the pending withdrawal and it wasnt there. it then showed as cancelled but it wasnt in my account.
3 emails and live chat later and im told someone in the department cancelled it and that i had lost it during the session i was playing.
I had absolutely no clue it had been cancelled and that i had been playing with it at all. I know it sounds weird but i was on a train in holland playing with not the best signal and it was dropping in and out after i had placed bets and getting back online i wasnt even sure what spins had won/lost sometimes so i didnt notice it.
Do i even have a leg to stand on at all in asking for this money to be refunded? £1k isnt a lot for me but its the principle of them telling me i had to cancel it and then just cancelling it themselves during a session i was playing and no real clue that i had gambled this money away.
Also to put into context i have lost around £30k lifetime at this casino and swings of +£10k and -£10k are quite regular at the casinos i play at.
Any advice/help would be appreciated.
thank you
Bit of a strange situation and looking for some advice.
I was playing on a site (which i am a VIP of) and made a withdrawal in the morning of £1000GBP leaving myself with a balance of £500GBP to play with.
Background: I was travelling and playing on my phone and playing Immersive Roulette. Now my bets were ranging from £50 up to £200 and all on what i would say was quite high volatility bets, so not even money etc, wins ranging from money back to 10x total bet etc. My balance was fluctuating quite a bit at this time as you can imagine with this size of bet.
Anyway so im playing winning some and losing some when i get an email through saying sorry we cannot process your withdrawal through trustly as your most recent deposit has to be the method of withdrawal, please can you cancel this request and resubmit with this method. I replied to this email saying i didnt think that was correct, please could they check this with the VIP manager etc as the most recent deposit was for a very small sum and all my recent large deposits are via Trustly.
Anyway i went back to playing and continued in the same manner as before betting theses similar amounts.
I eventually busted this amount and thought nothing of it. About half an hour later i thought id check on the pending withdrawal and it wasnt there. it then showed as cancelled but it wasnt in my account.
3 emails and live chat later and im told someone in the department cancelled it and that i had lost it during the session i was playing.
I had absolutely no clue it had been cancelled and that i had been playing with it at all. I know it sounds weird but i was on a train in holland playing with not the best signal and it was dropping in and out after i had placed bets and getting back online i wasnt even sure what spins had won/lost sometimes so i didnt notice it.
Do i even have a leg to stand on at all in asking for this money to be refunded? £1k isnt a lot for me but its the principle of them telling me i had to cancel it and then just cancelling it themselves during a session i was playing and no real clue that i had gambled this money away.
Also to put into context i have lost around £30k lifetime at this casino and swings of +£10k and -£10k are quite regular at the casinos i play at.
Any advice/help would be appreciated.
thank you