- Joined
- Jul 12, 2010
- Location
- finnlandia
i have an issue with winpalace casino. they refuse to pay winnings that i won from deposit+ bonus.
now they dont even answer to my emails. its been over a week now for total silence from their end. i havent got any explanation from them.
350 dollars is missing now. its not much but id really like to get my money.
is this a good casino and is there any chance of getting help here for my issue?
story:
i got 25d cashback- bonus and won pretty much from it. it only had 125 max cashout. i managed to finish wager and had about 1200 dollars on my account. bank transfer is the only option to cashout. i heard that there is VERY big fees on bank transfers. another player had lost tens of euros using that method. so i thought that i cant withdraw at all cause there is min cashout 100d. i thought that i will then make another deposit with bonus. i would then cashout if i manage to win with that also. i then started to win immediatly and again managed to finish wagering. i then made cashout of 500d (included that cashback-winnings and winnings from new deposit).
first i got email from them that my cashout for 500d is confirmed. took another 2 days and got another email saying that only 146d (125 cashback- win and my deposit)will be payed to me. that 146d came to my account. they told me that they wont pay me more cause i had win from cashback bonus.
so they took about 350d my winnings and now they dont even bother to answer my emails about whats going on.
and i want to underline that i never used those cashback-winnings for wagering this new deposit bonus. when i made this new deposit i started to win immediatly and finished wagering with that deposited money only.
any idea what to do now? any help from here?
any chance of getting my money back?
now they dont even answer to my emails. its been over a week now for total silence from their end. i havent got any explanation from them.
350 dollars is missing now. its not much but id really like to get my money.
is this a good casino and is there any chance of getting help here for my issue?
story:
i got 25d cashback- bonus and won pretty much from it. it only had 125 max cashout. i managed to finish wager and had about 1200 dollars on my account. bank transfer is the only option to cashout. i heard that there is VERY big fees on bank transfers. another player had lost tens of euros using that method. so i thought that i cant withdraw at all cause there is min cashout 100d. i thought that i will then make another deposit with bonus. i would then cashout if i manage to win with that also. i then started to win immediatly and again managed to finish wagering. i then made cashout of 500d (included that cashback-winnings and winnings from new deposit).
first i got email from them that my cashout for 500d is confirmed. took another 2 days and got another email saying that only 146d (125 cashback- win and my deposit)will be payed to me. that 146d came to my account. they told me that they wont pay me more cause i had win from cashback bonus.
so they took about 350d my winnings and now they dont even bother to answer my emails about whats going on.
and i want to underline that i never used those cashback-winnings for wagering this new deposit bonus. when i made this new deposit i started to win immediatly and finished wagering with that deposited money only.
any idea what to do now? any help from here?
any chance of getting my money back?