mattpwilson
Dormant account
- Joined
- Mar 8, 2013
- Location
- Switzerland
I have a withdrawal from 5 days ago now (0820 on 04 March 13) for £40,000 (GBP). I have called William Hill Casino and contacted live chat now 3 times and they tell me to just wait for an email from the 'security department' - who must be the busiest people in the world as they have not contacted me at all.
I accept there are requirements to check things out but...:
- Why allow people to play if they are not happy with the security status of the player in the first place?
- Is a withdrawal something that never happens - really…. and WH are not prepared for this..?
Lets face it - WH are happy and quick to take the bet - so why not pay out in the same manner - if you are not happy that my money comes from a good source or I am a fraudster - don't let me play in the first place..! It seems like this is a relationship of convenience - for WH, but not the player...
Utterly frustrating and wrong.
I accept there are requirements to check things out but...:
- Why allow people to play if they are not happy with the security status of the player in the first place?
- Is a withdrawal something that never happens - really…. and WH are not prepared for this..?
Lets face it - WH are happy and quick to take the bet - so why not pay out in the same manner - if you are not happy that my money comes from a good source or I am a fraudster - don't let me play in the first place..! It seems like this is a relationship of convenience - for WH, but not the player...
Utterly frustrating and wrong.