gilliebean
Dormant account
- Joined
- Jun 30, 2017
- Location
- Southampton, UK
I had several connection issues this evening on Will Hill Casino, but on the last one I was 3 FS into an Age of the Gods (King of Olympus) bonus round. The game didn't resume, and my last 10 odd spins plus the bonus round were missing from my game history... An hour on chat and they finally 'find' the game (that absolutely never got disconnected!!) - and they say I had 3 spins remaining (no, I had 6...) so they'll credit me 60p (3 x 20p spins). They don't seem to be able to grasp the fact that those 3 (6!!) spins were at up to 5x the stake, nor that you can re-trigger the bonus from coin picks after each round....
My main point is though, why did the game not resume in the first place - or at the very least update my balance with what I would have/should have won (pre-determined coin pick or not)!? Why the need to MANUALLY add a 60p credit??
This doesn't sit well with me at all.....
I've asked for an escalation out of pure principle and complete mystification that this kind of scenario can occur nowadays on supposedly reputable sites....
My main point is though, why did the game not resume in the first place - or at the very least update my balance with what I would have/should have won (pre-determined coin pick or not)!? Why the need to MANUALLY add a 60p credit??
This doesn't sit well with me at all.....
I've asked for an escalation out of pure principle and complete mystification that this kind of scenario can occur nowadays on supposedly reputable sites....