Fleur-De-Lis
Senior Member
- Joined
- Dec 11, 2007
- Location
- CY
I *know* that most online casinos have a policy to pay back player's winnings in the same way/method whcih was used when depositing. I have no problem with this whatsoever, it seems reasonable and all... especially if player has one depositing method, f.eg. uses only Neteller or only MB, or only one Visa Card...
BUT. What GM casino keeps doing with my finances does really confuses me up to point I am...eh...speechless.
Two examples.
1. I made several deposits using Neteller, CC and MB. I won, and asked for money to be sent to Neteller. With no sight of money after a while, I contact Support and find out that withdrawal was sent back to my CC. Oh well... it was my first withdrawal, I am gald I got it, so I did not pursue it.
2. I made deposit using Credit Card ending at *1111, Credit Card ending at *2222 and MB. After I won, I asked for half of the money to be sent back to MB, and half of the amount to Card *2222.
Surprise, surprise When no Moneybookers funds arrived in due time, I called Support and was told that money went to Card ending at *1111 instead. No idea why. No explanation, no logical reasoning behind this, either.
The support person clearly did not understand why I am mad - I was paid after all, isn't it all what matters he asked? Well, not always. I guess since I am requesting cashout to same source I used for deposit, and if I am specifically choosing this withdrawal method, I am in my right? After all, I am not asking for any extraordinary thing - I follow all casino's terms, I am fully verified, etc.
Besides, it is *important* for me that my withdrawal hits the account I chose from all avaialble options and requested to be paid to. I do have reasons for this.
Ouf... rant is over. Thanks for bearing with me
BUT. What GM casino keeps doing with my finances does really confuses me up to point I am...eh...speechless.
Two examples.
1. I made several deposits using Neteller, CC and MB. I won, and asked for money to be sent to Neteller. With no sight of money after a while, I contact Support and find out that withdrawal was sent back to my CC. Oh well... it was my first withdrawal, I am gald I got it, so I did not pursue it.
2. I made deposit using Credit Card ending at *1111, Credit Card ending at *2222 and MB. After I won, I asked for half of the money to be sent back to MB, and half of the amount to Card *2222.
Surprise, surprise When no Moneybookers funds arrived in due time, I called Support and was told that money went to Card ending at *1111 instead. No idea why. No explanation, no logical reasoning behind this, either.
The support person clearly did not understand why I am mad - I was paid after all, isn't it all what matters he asked? Well, not always. I guess since I am requesting cashout to same source I used for deposit, and if I am specifically choosing this withdrawal method, I am in my right? After all, I am not asking for any extraordinary thing - I follow all casino's terms, I am fully verified, etc.
Besides, it is *important* for me that my withdrawal hits the account I chose from all avaialble options and requested to be paid to. I do have reasons for this.
Ouf... rant is over. Thanks for bearing with me