WyldGirl
Banned User
- Joined
- May 12, 2009
- Location
- California
Ok I play regularly at Royal vegas and got this email
My name is Richard and I’m mailing you from the Fortune Room helpdesk.
I see that you have an account at our sister casino, but you never went on to make a deposit and enjoy the games. Why not try your luck at our recently launched Fortune Room casino.
I’ve just spoken with my manager and he’s approved a special offer for you of an additional $20 on the house when you make your first deposit at Fortune Room. That’s $20 over and above the great new customer offer of 100Percent on up to $150 free.
If you would like any assistance at all, please chat to me or one of my colleagues by visiting this link. Otherwise, please call us on 1-866-745-2415 at any time and one of us will gladly help you.
Simply log into your casino software with this account number ppr1609xxxx and the new Fortune Room casino software will download automatically. Make your first deposit and claim your new player welcome bonus using the promotion code FR150PM. We’ll automatically credit your casino account with the additional $20.
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so I logged into my ppr1609xxxx account made a deposit and did not get the bonus. I went to chat and was told I was not eligible so I sent them the above email.
This is the reply I got
Hi Tina
This is a valid offer Tina but to qualify for it you need to make the purchase from the Fortune Room software. You can go to www.fortuneroom.com, down load the software and then log in using your Platinum Play casino account number.
Initiate a purchase in that software and not only will you get a match on that first purchase of up to $150.00, we will also credit an additional $20.00 to the account for you.
Have a great day!
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Now where in that above email does it say go to a link and d/l anything? And if I logged in with the account number both emails say use am I not still in the same account?
I was compensated with a 10 bonus in my Fortune Room account which is not the ppr account number but that does not compensate for a $50 bonus I should have gotten in the ppr account!
My name is Richard and I’m mailing you from the Fortune Room helpdesk.
I see that you have an account at our sister casino, but you never went on to make a deposit and enjoy the games. Why not try your luck at our recently launched Fortune Room casino.
I’ve just spoken with my manager and he’s approved a special offer for you of an additional $20 on the house when you make your first deposit at Fortune Room. That’s $20 over and above the great new customer offer of 100Percent on up to $150 free.
If you would like any assistance at all, please chat to me or one of my colleagues by visiting this link. Otherwise, please call us on 1-866-745-2415 at any time and one of us will gladly help you.
Simply log into your casino software with this account number ppr1609xxxx and the new Fortune Room casino software will download automatically. Make your first deposit and claim your new player welcome bonus using the promotion code FR150PM. We’ll automatically credit your casino account with the additional $20.
========
so I logged into my ppr1609xxxx account made a deposit and did not get the bonus. I went to chat and was told I was not eligible so I sent them the above email.
This is the reply I got
Hi Tina
This is a valid offer Tina but to qualify for it you need to make the purchase from the Fortune Room software. You can go to www.fortuneroom.com, down load the software and then log in using your Platinum Play casino account number.
Initiate a purchase in that software and not only will you get a match on that first purchase of up to $150.00, we will also credit an additional $20.00 to the account for you.
Have a great day!
========
Now where in that above email does it say go to a link and d/l anything? And if I logged in with the account number both emails say use am I not still in the same account?
I was compensated with a 10 bonus in my Fortune Room account which is not the ppr account number but that does not compensate for a $50 bonus I should have gotten in the ppr account!