Waiting on a Slotocash payout

[mush]

I have recently started playing again at Slotocash due to the problems lately at CW and was lucky enough to win and make a withdrawal for $1500.00. I received an email stating it had been processed by Slotocash on 12/26, but I still haven't received the money. I've sent emails requesting a status update, but received no reply so I just went to chat and asked for an update and was given some very general answers, like - I promise you will get your winnings....You will receive this shortly, etc. Has anyone had any problems with withdrawals from them or is anyone else waiting on their money? How quickly are wires for US players usually processed?

 

[Mousey]

I have recently started playing again at Slotocash due to the problems lately at CW and was lucky enough to win and make a withdrawal for $1500.00. I received an email stating it had been processed by Slotocash on 12/26, but I still haven't received the money. I've sent emails requesting a status update, but received no reply so I just went to chat and asked for an update and was given some very general answers, like - I promise you will get your winnings....You will receive this shortly, etc. Has anyone had any problems with withdrawals from them or is anyone else waiting on their money? How quickly are wires for US players usually processed?

Please, go up to the IGaming Reps tab and send MsSloto a PM stating your problem. I'm sure she will help you out, and it might help move things along for you.

Good luck!

 

[dunover]

I have recently started playing again at Slotocash due to the problems lately at CW and was lucky enough to win and make a withdrawal for $1500.00. I received an email stating it had been processed by Slotocash on 12/26, but I still haven't received the money. I've sent emails requesting a status update, but received no reply so I just went to chat and asked for an update and was given some very general answers, like - I promise you will get your winnings....You will receive this shortly, etc. Has anyone had any problems with withdrawals from them or is anyone else waiting on their money? How quickly are wires for US players usually processed?

I wouldn't worry too much as they are accredited and do pay out. It's pretty much a timescale thing seemingly.

 

[sapit222]

I dont live in the US, but it took 2-3 days for me to get my winnings (bday bonus) from SlotoCash just recently (moneybookers).
So was good, couse i thought it would take longer.

Any1 know why they use 2 names btw? SlotoCash & Slots Capital?

Good luck & hope you get your winnings asap!

 

[Tirilej]

Any1 know why they use 2 names btw? SlotoCash & Slots Capital?

Slotocash is an RTG and Slots Capital a Rival casino.
Desert Night, another casino in that group also have one RTG and one Rival, but still the same name.

Both were a Rival from the beginning, switched to RTG, but then decided to keep the Rival version too.

 

[aceking123]

I dont live in the US, but it took 2-3 days for me to get my winnings (bday bonus) from SlotoCash just recently (moneybookers).
So was good, couse i thought it would take longer.

Any1 know why they use 2 names btw? SlotoCash & Slots Capital?

Good luck & hope you get your winnings asap!

slots capital = rival game format

slotocash is real time gaming format

hope it helps )

 

[labeled]

I've rec'd wire cashouts as quickly as 3 biz days after processed to up to a couple of weeks. The times they've gotten held up I've definitely contacted MsSloto to help chase them down - they seem to sometimes get crossways when Sloto changes or adds a new processor.

 

[chuchu59]

Mush,

As far as USA players are concerned you are playing at a casino that pays promptly with an excellent forum rep in Ms Sloto to boot. During her stint here, I have never known her to evade an issue. She takes everything to heart and provides quick and reasonable solutions. In fact, Slotocash/Desert Nights seem to buck the growing trend of having problems in paying players from the US.

I am not worried the least about you getting paid. I believe Georgina(Ms Sloto) may well be looking into your issue this very minute.

 

[slotmaster]

Everytime I have cashed out I have gotten it within 24 hours, they even processed 1 on a Sunday!

 

[mush]

Thanks for the replies everyone. I sent MsSloto a pm and she replied very quickly to let me know that their processor did not process during the holidays and they were unaware of this, but she checked and said all outstanding wires have been sent so I should be receiving it sometime this week, but I still haven't gotten it. I know I'll get paid, which is the reason I played at CW exclusively for the last couple of years and just recently gave Slotocash another shot since they are accredited and haven't had any of the non-payment issues we've seen with other groups in the past....accredited and non-accredited. Its just frustrating having to wait this long, as I know everyone else understands and I guess that's just the price (one of them anyway) we pay for choosing to continue to play online as US players in the current environment, but that still doesn't make me any less anxious to get that $1500...lol.

 

[labeled]

Everytime I have cashed out I have gotten it within 24 hours, they even processed 1 on a Sunday!

I'm pretty sure we are all (here in the ATB forum) sufficiently jealous... but he kind of needed some US input rather than eWallet input from countries without the barriers to receiving payment we have here.

 

[slotmaster]

Actually he was asking both, so I answered the one.

I hate to break it to you, we have barriers as well thanks to the u.s. government, because processor's think Canada and the states are the same, our government is no hell either so I can feel some of your guys pain. Long gone are the days of 2006/2007 where we had plenty of options for processors, nowadays it might be 3 and that's if you're lucky and you end up paying higher fees for those options.

The only people who have it good right now is the u.k. folk.

 

[cash4all]

Our government needs to get it's head out of its a**!!!!!!!

 

[mush]

still waiting...

 

[mush]

still waiting.... Ms. Sloto told me that there had been yet another mess up on their part and my withdrawal had not been processed when I was told it was on 12/26, but it was finally done last week and I should "definitely" have my money this week. Still no money and I'm not real happy about it. Guess my experiment with playing somewhere other than CW is coming to a quick end. I haven't waited this long for a withdrawal in years, even as a US player.

 

[jackieb7]

I have been waiting since the holidays also. I am very dissapointed! Asked for a confirmation number and heard nothing. Needing some answers.

 

[jackieb7]

Wire Received !!! Goin' Shopping.

 

[mush]

Finally got it today. Thanks Ms. Sloto for your help.

 

[cheetahwind]

This is good news, I was beginning to think this was going to be Rushmore all over again. I finally get the courage to finally do a wire transfer, and everything starts going to shit.
Now lets hope since mine was processed on Wednesday morning, that everything will go smoother. I'll let everyone know if things go smoother for cashouts after the Holiday's and what not. Hopefully to establish a more sound time frame.

 

[cheetahwind]

Just an update...

Wire processed Wednesday the 16th in the AM.
Wire received middle of the day today the 29th. So 13 days isn't horrible compared to the month to month and half I have been reading about. Yet made me start to think I was in for a long haul.

 

[dunover]

Actually he was asking both, so I answered the one.

I hate to break it to you, we have barriers as well thanks to the u.s. government, because processor's think Canada and the states are the same, our government is no hell either so I can feel some of your guys pain. Long gone are the days of 2006/2007 where we had plenty of options for processors, nowadays it might be 3 and that's if you're lucky and you end up paying higher fees for those options.

The only people who have it good right now is the u.k. folk.

The US govt. is simply indulging in protectionism for it's own tax-reaping domestic gambling industry.
If given freedom to play online, US players would in the main play online for RTP's in excess of what they can get in land-based casinos. Has this matter not been in the Supreme court yet?