Nifty29
Dormant account
- Joined
- Jun 20, 2001
Hey Gang
I received an invitation 4 days ago from VIP.com (with whom I played for a time) to come back with a 200% bonus up to $1000 on my next deposit. Cool!
The only thing is, it did not state anywhere in the email how I should claim it after I deposit. So, being prudent as always, I decided to hold off on the deposit until I found out some more info.
I emailed 6 times over 3 days (not all at once of course), to 2 of their email addresses and from 3 of mine (in case the ISP was blocking them etc) and I did not receive one reply. So, I decided to jump on to live chat today. Not cool!
Check this out for shocking customer service (the whole experience lasted 20 mins BTW):
At that point, I just logged out and vowed never to return to VIP.com again.
Its a shame, as they used to be good and paid very fast.
I received an invitation 4 days ago from VIP.com (with whom I played for a time) to come back with a 200% bonus up to $1000 on my next deposit. Cool!
The only thing is, it did not state anywhere in the email how I should claim it after I deposit. So, being prudent as always, I decided to hold off on the deposit until I found out some more info.
I emailed 6 times over 3 days (not all at once of course), to 2 of their email addresses and from 3 of mine (in case the ISP was blocking them etc) and I did not receive one reply. So, I decided to jump on to live chat today. Not cool!
Check this out for shocking customer service (the whole experience lasted 20 mins BTW):
One of our Representatives will be with you in a moment
You are now chatting with Leslie
Leslie: Welcome to Casino Support.
Leslie: How can I assist you today?
ME: Hi Leslie. I have been emailing casino@vip.com for several days from 3 different email addresses but have had no reply - can you help please?
Leslie: May I please have your account number or email address so that I can better assist you?
ME: sure. it is xxxxx@xxxxxx username = xxxx
Leslie: Please hold on a moment, I will review your account.
ME: Thankyou
Leslie: I will be right with you.
ME: thanks
Leslie: Thank you for waiting. I'll be with you in just a moment.
ME: ok
Leslie: I'm sorry for the delay. I'll be right with you.
ME: ok]
Leslie: I'm sorry for the delay. I'll be right with you.
ME: ok
Leslie: I will be right with you.
ME: What is the problem?
Leslie: Thank you for waiting. I'll be with you in just a moment.
ME: why is there such a delay?
Leslie: I will be right with you.
ME: OK, it is obvious by not answering emails and making me wait forever in live chat that VIP doesnt want me as a customer
ME: You offered me a 200% welcome back bonus, but I cant get any support from anyone or even how to claim it.
ME: So I am wasting my time.
Leslie: Thank you for waiting. I'll be with you in just a moment.
At that point, I just logged out and vowed never to return to VIP.com again.
Its a shame, as they used to be good and paid very fast.
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