Vegas Regal - Bad news :(

[sparkz]

some may slate me for saying about this... but this experience has actually made me think negative about vrc and I shall no longer be loyal to them....

I racked up a total withdrawl of $150ish...

cashed out and specifically told them to make sure its flushed and to make a note of it that it can never ever be reversed... they said it had been done (xander was the guy in support i believe)


Anyways, A few days later I had a request for a faxback form... no problem

I had been away recently so didnt have time to send the faxback form...

tonight I get home and had planned to send it in to them tomorrow...

I check my vrc account and the full withdrawl amount is reversible



Of course we all know what happened then? I reversed it all and lost...


its not about me reversing it and losing... that was my choice...

However I had specifically told them to make sure my withdrawl was FLUSHED and made so it could never be reversed which they agreed to.


It shouldnt matter how long it took me to send in the "faxback" forms... because afterall I had already told them to make sure the withdrawl is flushed and made so it can never be reversed...

 

[chuchu59]

First of all, even with flushed withdrawals at Rival, you can always request for them to be reinstated back into your account. However, in your case, if you had never requested for it to be reinstated the amount should not appear in the pending withdrawals section.

Did you actually check whether your withdrawal was flushed when you requested it? It should have been instant. Otherwise, it is possible that they didnt flush it for you at all.

 

[sparkz]

First of all, even with flushed withdrawals at Rival, you can always request for them to be reinstated back into your account. However, in your case, if you had never requested for it to be reinstated the amount should not appear in the pending withdrawals section.

Did you actually check whether your withdrawal was flushed when you requested it? It should have been instant. Otherwise, it is possible that they didnt flush it for you at all.

yea... i cashed out... it was reversible... then after saying to support to flush it and make sure it can never be reversed it was not listed under the cashier as reversible

it was a specific request because i know what happens when something is made to be reversible... 80% of players reverse and lose it... this why i asked them to not only flush it but to make sure it can never ever be reversed which they said was done

 

[all4greed]

Thanks for the panic attack! I thought they were going out of business or something.

I always check to see if a withdrawal is flushed. Never had a problem though...

 

[sparkz]

hehehe,


well yeh thats what always happened previously there, always flushed no probs,

it jsut makes no sence to me how i ask for it to be flushed and a note added to it saying its never to be reversed... then i saw in the account it wasnt under the reversable withdraw pannel... but then days later when im about to send the faxback form its on my account as reversible... hmmm

 

[chuchu59]

Thanks for the panic attack! I thought they were going out of business or something.

I always check to see if a withdrawal is flushed. Never had a problem though...

Yeah, I too thought they were going out of business when I saw the title of the thread. VR is the only place I still play at nowadays and if I am lucky to win from their free chips I deposit and lose 'em back lol. For the others I am not comfortable depositing with my own money.

 

[sparkz]

lol... only just realised what the title could mean to some

perhaps it could be moved to the complaints section?

thanks

 

[all4greed]

Since I had 3 pending withdrawals, you can imagine my panic at the title!

 

[slotjunkie]

First of all, even with flushed withdrawals at Rival, you can always request for them to be reinstated back into your account. However, in your case, if you had never requested for it to be reinstated the amount should not appear in the pending withdrawals section.

Did you actually check whether your withdrawal was flushed when you requested it? It should have been instant. Otherwise, it is possible that they didnt flush it for you at all.

Huh that's funny, because just yesterday Xander told me it was not possible

 

[SlotsLover]

I think you have to take full credit (responsibility)

I don't think it's really fair to blame the casino for your reversing and losing it or to start a thread with such a title. It's like me blaming the person who put the cookies out for me eating too many and getting sick. Let's take some personal responsibility here.

 

[takethemoney]

Exactly! Where is the accountability for our own actions? I think it's a bit unfair calling the casino out in this manner.
Did you even attempt to bring the issue to support's attention before posting here?

 

[sparkz]

I don't think it's really fair to blame the casino for your reversing and losing it or to start a thread with such a title. It's like me blaming the person who put the cookies out for me eating too many and getting sick. Let's take some personal responsibility here.

I ALWAYS take responsibilitys for my stupidity...

If you look at it like this... I specifically know myself that if given the chance to reverse a withdrawl then I willl... That is what happens.

The fact I asked for it to be flushed and a note added to it so it can never be reversed was me admitting that I know I would reverse it if given the chance and would like to prevent that from happening...


How should I take any responsibility?

As I mention in some words its like me saying to the casino "please dont let my withdrawl be reversible because I know I will reverse it" and them saying back "ok no problems... it can never be reversed".... then a few days after seeing it is reversible

 

[Tengil]

First of all, even with flushed withdrawals at Rival, you can always request for them to be reinstated back into your account. However, in your case, if you had never requested for it to be reinstated the amount should not appear in the pending withdrawals section.

Did you actually check whether your withdrawal was flushed when you requested it? It should have been instant. Otherwise, it is possible that they didnt flush it for you at all.

Can be done at MG casinos too.

 

[sparkz]

Exactly! Where is the accountability for our own actions? I think it's a bit unfair calling the casino out in this manner.
Did you even attempt to bring the issue to support's attention before posting here?

As I mentioned in the other post... They had confirmed 1 thing.. but went back on it...

course I did, basically no explanation... was left waiting in live support chat for ages with all them "we are very busy" automated messages

 

[gerilege]

Probably it would be useful to ask a mod to change the thread title, it is a bit misleading like a false alarm about more serious problems.

 

[sparkz]

Probably it would be useful to ask a mod to change the thread title, it is a bit misleading like a false alarm about more serious problems.

actually i did mention it would be better to be moved to complaints...

I didnt realise what the title would of made people think until i posted it

 

[oldtrvlagt]

It just isn't VRC either...I had this happen at another Rival. If the requested docs aren't in in a certain amount of time they reverse the withdrawal flushed or not.

 

[sparkz]

It just isn't VRC either...I had this happen at another Rival. If the requested docs aren't in in a certain amount of time they reverse the withdrawal flushed or not.

hmmm I didnt know that any other rival "flushed"

To me I see flushing as 2 things:

vip members: they get their withdrawls flushed because they are what casinos see as their most important players... casinos flush their withdrawls to put them as priority payouts so they are shifted to the top of the queue... afterall they are heavy depositors to become vip so the casino sees it that the sooner they pay the vip... the sooner the vip will give it back in deposits

Non vips: Not all casinos flush... but I believe this is offered by some casinos to all members for people that dont like having their withdrawl as reversible... technically that should be and has always been once a withdrawl is flushed then thats that... (i havent seen a flush reversed at mg casinos or 3dice where they used to flush withdrawls for myself)



Im more annoyed that I specifically told them to make a note that it cant be reversed, which I was informed by Xander and I think it might of been Claire that it can never be reversed.


Its not even really about the cash... just my experience there and how they have completely lost any chance of having a deposit off me again,

 

[oldtrvlagt]

I'm not defending the practice...I was highly p.o. when it happened and told the casino so. I'm just saying VRC isn't the only Rival this happens at. I once blew through $900 because I had reached the max withdrawal to QT..don't you think I kicked MYSELF for doing it? It was MY fault. And as far as being a VIP...that's not worth a lot. At one Rival I'm a VIP (whoopee) I get worse bonus offers now than before. And, even though I play without bonuses quite a bit, sometimes being offered one would be nice.