Free Spins Questions Trada Casino sign up spin bonus

[RobDust]

hey together I got a question to the Trada 25 free spins for sign up. I win 5 bucks on them. So I got a 40x wager = 200$ before I can make any withdraw. <- condition B in the Bonus terms.

Now I lost this 5$ and payed in 150$ from my bank account. Does this condition B now also applies on my buy payed in money?

What if I double up now? can I withdraw 300$ or only 295$ or nothing because condition B?

 

[Supababe]

@TradaCasino
The rep Rachel is very helpful.

 

[dunover]

hey together I got a question to the Trada 25 free spins for sign up. I win 5 bucks on them. So I got a 40x wager = 200$ before I can make any withdraw. <- condition B in the Bonus terms.

Now I lost this 5$ and payed in 150$ from my bank account. Does this condition B now also applies on my buy payed in money?

What if I double up now? can I withdraw 300$ or only 295$ or nothing because condition B?

If your bonus spins money was busted, and you deposited cash afterwards you have no wagering to do, or limits. The bonus spins' wagering isn't sticky so doesn't carry over. That's what you get on rogue sites, not Trada.

 

[brianmon]

If your bonus spins money was busted, and you deposited cash afterwards you have no wagering to do, or limits. The bonus spins' wagering isn't sticky so doesn't carry over. That's what you get on rogue sites, not Trada.

Actually, you do often get bonuses stuck on your account. It's not due to the T&C. But a technicality, which they're sorting out.
CS usually clear old bonuses pretty quick. But it could confuse a new player, who doesn't know about the problem

 

[Scott1baird]

Make sure you bonuses have been cancelled first please, as great a site as it is if you don't get them cancelled it will mess up anything else. That's what happened to me with the sock promo, I got my £10 bonus beat the wagering with £35 left then checked if I could withdraw, I couldn't as the first deposit bonus hadn't been cancelled after talking to live chat they cleared the bonus but my £10 bonus wagering was still at £98.60 so I lost that.

 

[smart_croatia]

yep before you make new deposit you always go on my acc and check if you have any active bonuses so you dont have an issues

 

[RobDust]

Yep it confuses me because i can see it still in my account...

 

[Scott1baird]

yep before you make new deposit you always go on my acc and check if you have any active bonuses so you dont have an issues

Learnt the hard way lol, most other casinos auto cancel bonuses when balance hits zero.

 

[Scott1baird]

If your bonus spins money was busted, and you deposited cash afterwards you have no wagering to do, or limits. The bonus spins' wagering isn't sticky so doesn't carry over. That's what you get on rogue sites, not Trada.

Not strictly true you need to ask trada in live chat to cancel any wagering left.

 

[RobDust]

ok! They have done it. Wagering is now manually cancelled. Thanks for the advice! The support was very fast at trada

 

[Conor@Trada]

Hey @RobDust

Seems the crowd here have pretty much cleared this one up
If you bust out from the signup spins and then deposit, the terms of the signup bonus would no longer apply.

It is true that sometimes the wagering can get stuck (Which we're working on ), but I haven't seen it happen on the signup bonus before.
You could check with our CS team on LiveChat and they can pretty quickly tell you if there is, and if there is, remove it for you right away.

If you've any other questions, feel free to drop me a PM.

Conor

 

[Scott1baird]

Hey @RobDust

Seems the crowd here have pretty much cleared this one up
If you bust out from the signup spins and then deposit, the terms of the signup bonus would no longer apply.

It is true that sometimes the wagering can get stuck (Which we're working on ), but I haven't seen it happen on the signup bonus before.
You could check with our CS team on LiveChat and they can pretty quickly tell you if there is, and if there is, remove it for you right away.

If you've any other questions, feel free to drop me a PM.

Conor

Well done shame it didn't do that on my socks bonus.

 

[Conor@Trada]

Well done shame it didn't do that on my socks bonus.

Hey @Scott1baird

I dropped you a PM.

Conor

 

[Scott1baird]

Hey @Scott1baird

I dropped you a PM.

Conor

Sent one back.