- Joined
- Jul 7, 2013
- Location
- near Cologne, Germany
Unfortunately the other thread about Tivoli was closed.
I wanted to post my review after a very bad experience.
When you log in, very often you need to do it twice
and always after you played few minutes and close a game, you need to log in again,
very annoying.
I deposited and received the welcome bonus. I wanted to play Immortal Romance,
but because it showed insufficient balance it was impossible.
Then i lost the money in another game. I´m sure
this issue has something to do with the bonus system.
As soon you lost the deposit and only bonus is left
some games don´t see that there is still balance.
I deposited again, wagered the bonus, i had 700 EUR balance and AFTER IT i wanted to play dead or alive:
I checked terms and conditions, it shows:
3.4.2.13 When playing with any type of bonus, the following games will not count towards the wagering requirement: Big Bang, Dead or Alive, Jack and the Beanstalk, Kings of Chicago, Reel Steal, The Wish Master, Scrooge, Devil’s Delight, Pearls of India, Castle Builder, Pearl Lagoon, Myth, Break Da Bank Again, Tower Quest.
For me this means it´s allowed to play dead or alive but it doesn´t count for wager requirements.
It doesn´t say it´s a restricted game and completely excluded.
Because i always want to be sure and had a bad feeling i asked chat support, but chat support could not
answer my question(weekend, i needed to wait until Monday). Then i lost the money in another game.
Two days later Casino told me:
"We have received an answer from our Bonus Department regarding your query on playing Dead or Alive-game when you have accepted the bonus. We can confirm now that it is not allowed to play Dead or Alive or any other restricted games, when you have accepted the bonus."
Dead or Alive is completely restricted, it´s not allowed
to play it no matter if the bonus was already wagered.
But this is not what terms and conditions show! It says
it doesn´t count but not it´s excluded! And no word
that these rules apply after the bonus is wagered.
In any casino i play there is no restriction as soon the bonus
is wagered and real money. With these terms and conditions
i think many player lose their winnings because of this roguish behavior.
I wanted to post my review after a very bad experience.
When you log in, very often you need to do it twice
and always after you played few minutes and close a game, you need to log in again,
very annoying.
I deposited and received the welcome bonus. I wanted to play Immortal Romance,
but because it showed insufficient balance it was impossible.
Then i lost the money in another game. I´m sure
this issue has something to do with the bonus system.
As soon you lost the deposit and only bonus is left
some games don´t see that there is still balance.
I deposited again, wagered the bonus, i had 700 EUR balance and AFTER IT i wanted to play dead or alive:
I checked terms and conditions, it shows:
3.4.2.13 When playing with any type of bonus, the following games will not count towards the wagering requirement: Big Bang, Dead or Alive, Jack and the Beanstalk, Kings of Chicago, Reel Steal, The Wish Master, Scrooge, Devil’s Delight, Pearls of India, Castle Builder, Pearl Lagoon, Myth, Break Da Bank Again, Tower Quest.
For me this means it´s allowed to play dead or alive but it doesn´t count for wager requirements.
It doesn´t say it´s a restricted game and completely excluded.
Because i always want to be sure and had a bad feeling i asked chat support, but chat support could not
answer my question(weekend, i needed to wait until Monday). Then i lost the money in another game.
Two days later Casino told me:
"We have received an answer from our Bonus Department regarding your query on playing Dead or Alive-game when you have accepted the bonus. We can confirm now that it is not allowed to play Dead or Alive or any other restricted games, when you have accepted the bonus."
Dead or Alive is completely restricted, it´s not allowed
to play it no matter if the bonus was already wagered.
But this is not what terms and conditions show! It says
it doesn´t count but not it´s excluded! And no word
that these rules apply after the bonus is wagered.
In any casino i play there is no restriction as soon the bonus
is wagered and real money. With these terms and conditions
i think many player lose their winnings because of this roguish behavior.