- Joined
- Jul 19, 2011
- Location
- United Kingdom
I won't say which casino yet to give them time to resolve. Both support and the rep who has not been on yet.
I just want to vent. So there I am in the middle of free spins in Dragon emporer and doing very nicely . The free spins retriggers and the game freezes. Locks in the winning balance thus far and locks the remaining free spins. Cleared cache cleared cookies changed browser totally stuck.
Support get me to try clearing everything again but nothing. The game is made by aristocrat in Australia. Never heard of it .
The reason i was playing it was if you win you get a 50 percent bonus on your winnings up to 50 pound. i do this each week on what ever game it is for that week. so I ask support the question if you can't solve it today will you make bonus available even if deadline missed as not my fault. they refuse to say.
They say they can't access my game play ! They say that my balance is only 31 pounds where as once you are in the game you can see balance is well over a hundred with 10 free spins remaining. They gave no timescale for looking into it and implied that it's not solveble as they can't see it.
Not happy. let's hope things get better.
I just want to vent. So there I am in the middle of free spins in Dragon emporer and doing very nicely . The free spins retriggers and the game freezes. Locks in the winning balance thus far and locks the remaining free spins. Cleared cache cleared cookies changed browser totally stuck.
Support get me to try clearing everything again but nothing. The game is made by aristocrat in Australia. Never heard of it .
The reason i was playing it was if you win you get a 50 percent bonus on your winnings up to 50 pound. i do this each week on what ever game it is for that week. so I ask support the question if you can't solve it today will you make bonus available even if deadline missed as not my fault. they refuse to say.
They say they can't access my game play ! They say that my balance is only 31 pounds where as once you are in the game you can see balance is well over a hundred with 10 free spins remaining. They gave no timescale for looking into it and implied that it's not solveble as they can't see it.
Not happy. let's hope things get better.