whatever
Dormant account
- Joined
- Feb 13, 2010
- Location
- always at work
I'm not a regular poster on this forum. I come here most of the times to read about various problems in the industry. And we all know there are plenty!
But this time is different...
Last month I hit this playing Immortal Romance at Casino LaVida:
For a moment I thought the software got messed up somehow, showing coins instead of credits, but when I saw the big win figure building up I realized I hit it big. Obviously I was overjoyed!
The following day someone from the casino called to congratulate me, asked me how did it feel to win and all, confirmed that I had previously sent in verification documents... and said "you just have to sit back and relax while we process your payout".
It was a Sunday and in my mind I was thinking "this is just a courtesy call from customer support", certainly tomorrow I'll get an e-mail from their 'PITA' department asking for all kinds of pictures with ID's from different angles, pictures with utility bills, medical records etc. and then they'll probably come up with a monthly pay-out limit low enough to make me feel unlucky I won this much.
But it didn't happen. I received no request for extra verification, my withdrawals got released within 48 hours. I received no phone calls or e-mails to reverse my payment as some other Microgaming casinos do. I am today, ~two weeks later, with my win fully paid out and able to enjoy my winnings... and it only took 'that much' because I didn't withdraw it all at once.
So I thought a thank you post is due to Casino LaVida, for simply doing their job properly, as my experience has shown this is quite rare in the online gaming industry.
But this time is different...
Last month I hit this playing Immortal Romance at Casino LaVida:
For a moment I thought the software got messed up somehow, showing coins instead of credits, but when I saw the big win figure building up I realized I hit it big. Obviously I was overjoyed!
The following day someone from the casino called to congratulate me, asked me how did it feel to win and all, confirmed that I had previously sent in verification documents... and said "you just have to sit back and relax while we process your payout".
It was a Sunday and in my mind I was thinking "this is just a courtesy call from customer support", certainly tomorrow I'll get an e-mail from their 'PITA' department asking for all kinds of pictures with ID's from different angles, pictures with utility bills, medical records etc. and then they'll probably come up with a monthly pay-out limit low enough to make me feel unlucky I won this much.
But it didn't happen. I received no request for extra verification, my withdrawals got released within 48 hours. I received no phone calls or e-mails to reverse my payment as some other Microgaming casinos do. I am today, ~two weeks later, with my win fully paid out and able to enjoy my winnings... and it only took 'that much' because I didn't withdraw it all at once.
So I thought a thank you post is due to Casino LaVida, for simply doing their job properly, as my experience has shown this is quite rare in the online gaming industry.
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