Support Staff Member

[CasillionSupp]

I checked out the site it looks pretty good.

Is it only Netent games, no other providers?

Can you also tell me what currencies are available, is AUD one of them. Thanks

hi, thanks for the feedback! Yes we have Netent and Netent Live Casino, but in the coming days we will add Evolution Live Casino, Microgaming and Gameart.

Regarding currency, only EUR is supported at the moment, but we are close to implementing multi currency support (approx 2 - 3 weeks) and AUD will be one of them

 

[Harry_BKK]

Welcome to CM and the world of online craziness. I wish you the best of luck with your site, which looks very clean and crisp.

However, i will be your customer ...NOT, sorry:

- licensed in Curacao, no UK license (UK players beware)
- no designated ADR for disputes between players and casino
- governing law: Curacao
- you only accept EUR but ask for a 20USD deposit to receive bonuses (see below)
- Your terms are 1. awful and 2. impossible to read without my eyes hurting. Did your website creator have a stuck ENTER key as there are no paragraphs or was it just a cut and paste job?

- Example: your bonus terms, I highlighted the worst parts to make easier for my fellow members to see them

> Bonus WR is 30x D+B --> for a 100% bonus = 60x B; for a 50% bonus = 90x B --> no, thanks
> No early withdrawal if bonus money is not touched
> Withdrawal limited to 10x deposit when playing with a bonus --> NO, THANKS

 

[CasillionSupp]

Welcome to CM and the world of online craziness. I wish you the best of luck with your site, which looks very clean and crisp.

However, i will not be your customer, sorry:

- licensed in Curacao, no UK license (UK players beware)
- no designated ADR for disputes between players and casino
- jurisdiction of law: Curacao
- you only accept EUR but ask for a 20USD deposit for bonuses (see below)
- Your terms are 1. awful and 2. impossible to read without my eyes hurting. Did you website creator have a stuck ENTER key as there nowhere any paragraphs or was it just a cut and paste job?
- Example: your bonus terms, I highlighted the worst parts to make easier for my fellow members to see them

> Bonus WR is 30x D+B --> for a 100% bonus = 60x B; for a 50% bonus = 90x B --> no, thanks
> No early withdrawal if bonus money is not touched
> Withdrawal limited to 10x deposit when playing with a bonus --> NO, THANKS

View attachment 70421

Hi, thanks for your feedback.

1. Correct, we cannot accept any UK players at the moment. However, we will bet getting a UK license in the coming months for that.

2. We are in the process of making our terms more readable, as we have received the same feedback from others

3. Actually it is stated "Unless otherwise stated, the minimum deposit required..." and it is otherwise stated in your account when you select the bonus. The minimum deposit for a bonus is 10 EUR.

4. Actually our WR is 35 times, which is pretty standard even for the big casinos.

5. " No early withdrawal if bonus money is not touched" please refer to which point in the T&Cs you are referring to, as we clearly state " If a withdrawal is attempted before wagering requirements have been met, the bonus balance including any winnings derived from the bonus balance may be forfeited" which is fair and standard.

 

[Harry_BKK]

Hi, thanks for your feedback.

1. Correct, we cannot accept any UK players at the moment. However, we will bet getting a UK license in the coming months for that.

2. We are in the process of making our terms more readable, as we have received the same feedback from others

3. Actually it is stated "Unless otherwise stated, the minimum deposit required..." and it is otherwise stated in your account when you select the bonus. The minimum deposit for a bonus is 10 EUR.

4. Actually our WR is 35 times, which is pretty standard even for the big casinos.

5. " No early withdrawal if bonus money is not touched" please refer to which point in the T&Cs you are referring to, as we clearly state " If a withdrawal is attempted before wagering requirements have been met, the bonus balance including any winnings derived from the bonus balance may be forfeited" which is fair and standard.

1. UK members will be looking forward to that

2. Asap please!

3. Then change it from 20USD to 10EUR

4. Your terms state clearly that your normal WR is 30x D+B

Unless otherwise stated, all deposit/reload bonuses are subject to a wagering requirement of thirty times (x30) deposited amount + bonus amount before the funds can be withdrawn.

5. This term is very clear that a player will lose his winnings if he decides to withdraw before WR is met. However, many forward thinking casinos let players withdraw their winnings if they never touched their bonus part of the balance, see Betat, Dr. Vegas, Vera&John just to name a few.

The players can request a withdrawal of his own deposited amount prior to fulfilling the wagering requirements however the bonus and any potential winnings will be forfeited.

6. You never answered to the 10x D withdrawal limit when playing with a bonus.

 

[CasillionSupp]

1. UK members will be looking forward to that

2. Asap please!

3. Then change it from 20USD to 10EUR

4. Your terms state clearly that your normal WR is 30x D+B

5. This term is very clear that a player will lose his winnings if he decides to withdraw before WR is met. However, many forward thinking casinos let players withdraw their winnings if they never touched their bonus part of the balance.



6. You never answered to the 10x D withdrawal limit when playing with a bonus.

Yes we are changing the terms to reflect these as we speak.

But regarding withdrawal, actually there isn't a term for this specifically so we will add it, but yes, if you never touched your bonus you may withdraw your real money balance, of course. Infact, you may withdraw your real money balance at any time, whether you played or not with your bonus money. In your account you will clearly see the two balances as separate.

The 10 x withdrawal limit - we will also change this for the benefit of the playersl

 

[Harry_BKK]

Yes we are changing the terms to reflect these as we speak.

But regarding withdrawal, actually there isn't a term for this specifically so we will add it, but yes, if you never touched your bonus you may withdraw your real money balance, of course. Infact, you may withdraw your real money balance at any time, whether you played or not with your bonus money. In your account you will clearly see the two balances as separate.

The 10 x withdrawal limit - we will also change this for the benefit of the playersl

Your terms clearly say something different

 

[CasillionSupp]

Your terms clearly say something different

View attachment 70422

Yes it clearly states you can withdraw the money you deposited. Let me paste it here:

"The players can request a withdrawal of his own deposited amount prior to fulfilling the wagering requirements however the bonus and any potential winnings will be forfeited."

This means you can withdraw your real money balance at any time, but your bonus balance will be forfeited if the WR has not been met.

 

[The Viking]

The site looks good but
thos tearms here are also going to keep lot of players away
Due to restrictions of the payment processor the minimum withdrawal amount processed via Wire Transfer is 500 EUR.

Maximum withdrawal amount processed to a player is 1500 EUR per week and 4000 EUR per month if not stated otherwise

 

[CasillionSupp]

The site looks good but
thos tearms here are also going to keep lot of players away
Due to restrictions of the payment processor the minimum withdrawal amount processed via Wire Transfer is 500 EUR.

Maximum withdrawal amount processed to a player is 1500 EUR per week and 4000 EUR per month if not stated otherwise

Yes we are looking to increase those limits actually to at least twice, just waiting to hear back from our provider.

 

[Casinomeister]

Just a heads up that this was an introduction thread, and not a pseudo Baptism by Fire. I know a lot of you are searching for new casinos, but mind you - you may be smart players, but newbies see this and may get into waters that have not been officially tested. Save that for a BBF.

As mentioned earlier, the casino is only licensed in Curacao which makes it ineligible for accreditation, but if the casino is properly licensed in a better jurisdiction, then we can start talking about BBF, etc. Just so you know.

 

[dunover]

Just a heads up that this was an introduction thread, and not a pseudo Baptism by Fire. I know a lot of you are searching for new casinos, but mind you - you may be smart players, but newbies see this and may get into waters that have not been officially tested. Save that for a BBF.

As mentioned earlier, the casino is only licensed in Curacao which makes it ineligible for accreditation, but if the casino is properly licensed in a better jurisdiction, then we can start talking about BBF, etc. Just so you know.

I propose a minus 2.5 score for ANY casino using Cup-o-cocoa as a licensing jurisdiction.

 

[dunover]

The site looks good but
thos tearms here are also going to keep lot of players away
Due to restrictions of the payment processor the minimum withdrawal amount processed via Wire Transfer is 500 EUR.

Maximum withdrawal amount processed to a player is 1500 EUR per week and 4000 EUR per month if not stated otherwise

So effectively a big DoA win at 36p stake would bust your weekly limit, and a better stake your monthly limit? No thanks.

This sounds like just what it is - and underfunded start-up casino with NO protection of player funds and licensed on some piece of scrap paper in a rusting ring-binder on a shelf in a tin shack in the jungle somewhere.

 

[CasillionSupp]

So effectively a big DoA win at 36p stake would bust your weekly limit, and a better stake your monthly limit? No thanks.

This sounds like just what it is - and underfunded start-up casino with NO protection of player funds and licensed on some piece of scrap paper in a rusting ring-binder on a shelf in a tin shack in the jungle somewhere.

We are waiting on one thing to increase limits. We are well funded I can assure you that.

 

[CraiGDaniel]

So effectively a big DoA win at 36p stake would bust your weekly limit, and a better stake your monthly limit? No thanks.

This sounds like just what it is - and underfunded start-up casino with NO protection of player funds and licensed on some piece of scrap paper in a rusting ring-binder on a shelf in a tin shack in the jungle somewhere.

:notworthy

 

[Jono777]

Right, I've read the parts of this thread which were posted after I retired to bed last night.

What I plan to do is the following after reading experienced members comments here.

* Wait until you have a UK licence for one, can't get very far until then!

* Await the arrival of MG slots, Netent alone will drive me up the wall lol

* Cross fingers you remove the 10x Deposit withdrawal Cap

* Cross Toes that 30x D+B is addressed, close but a little too high for me as a regular bonus user (suggestion maybe you could stick with this for the SUB only but lower it for reloads??)

* Anyway you can address the licencing situation for players other than UK?

You will see me soon and I don't mind throwing a few 'test deposits' your way but things need addressing first.

As Bryan said, I was hesitant even before reading his post that this needs to be steered away from being confused with a Baptism by Fire ('Driving test' for casino wishing to become accredited here) so will hold off now until you get your UK licence.

Any queries I will post or PM after registering upon arrival of UKGC approval

 

[CasillionSupp]

Right, I've read the parts of this thread which were posted after I retired to bed last night.

What I plan to do is the following after reading experienced members comments here.

* Wait until you have a UK licence for one, can't get very far until then!

* Await the arrival of MG slots, Netent alone will drive me up the wall lol

* Cross fingers you remove the 10x Deposit withdrawal Cap

* Cross Toes that 30x D+B is addressed, close but a little too high for me as a regular bonus user (suggestion maybe you could stick with this for the SUB only but lower it for reloads??)

* Anyway you can address the licencing situation for players other than UK?

You will see me soon and I don't mind throwing a few 'test deposits' your way but things need addressing first.

As Bryan said, I was hesitant even before reading his post that this needs to be steered away from being confused with a Baptism by Fire ('Driving test' for casino wishing to become accredited here) so will hold off now until you get your UK licence.

Any queries I will post or PM after registering upon arrival of UKGC approval

Thanks for the feedback! The 10x cap has been removed. Unfortunately with UKGC, it's in their hands. It takes alot of time to get things done.

Re the WR yes we are looking at lowering it for reloads.

 

[Jono777]

Thanks for the feedback! The 10x cap has been removed. Unfortunately with UKGC, it's in their hands. It takes alot of time to get things done.

Re the WR yes we are looking at lowering it for reloads.

Yep, I know the UKGC like to drag their feet for sure.

Give us a shout when UK are good to go please!

 

[CasillionSupp]

Yep, I know the UKGC like to drag their feet for sure.

Give us a shout when UK are good to go please!

Sure thing Btw - microgaming slots will be enabled in two weeks.

 

[trancemonkey]

Those withdrawal limits....

.... would stop me ever playing at that site. It's just a sneaky way of making you lose your money and not withdraw. Given most casinos make the majority of money of the high rollers, you would instantly dissuade any of them to play with those limits. Oddly, Foxy Bingo / Casino have similar ones which I find completely bonkers...

 

[CasillionSupp]

.... would stop me ever playing at that site. It's just a sneaky way of making you lose your money and not withdraw. Given most casinos make the majority of money of the high rollers, you would instantly dissuade any of them to play with those limits. Oddly, Foxy Bingo / Casino have similar ones which I find completely bonkers...

Hi,

Thanks for the feedback. We've recently updated our weekly withdrawal limits. Also please note that we also are committed to paying any withdrawals. With regards to high rollers, as with any casino, we would have some special terms for them, including a high withdrawal limit. None of our players ever had any problems withdrawing.

 

[ultra100]

You will see me soon and I don't mind throwing a few 'test deposits' your way but things need addressing first.

I did a test-deposit, and pretty much satisfied with the result. Only 15EUR deposit + 15 EUR bonus. I had a nice session starting from Spinata, then JABT, then Starburst, followed by Jimi H. slot.









Had a few hours of nice playtime ; Not sure though if I was able to withdrawn my balance regarding to my wagering-requirements. But had fun there. I can't reply to actually cash-out time here though.

Just to mention, this is the only online casino where you are able to deposit minimum of $1 / Neteller / Skrill.
Also, I had some small problems when I first deposited as the Welcome Bonus was not issued instantly - but support resolve it in the matter of minutes.

 

[martyboy123]

have to say,,joined this casino today,,played, did ok, made a withdrawel,,got a nice E-mail sayng my withdrawel had been accepted and my money should be with me in 24hrs. NO please send us ABC docs, a blood sample and finger prints . No pending for 5 days ( they know we will blow it back ). makes a pleasent change,,lets just see if they are men of their word. Good restrictions settings ( deposit limits etc etc )simple and easy to find, a lot of sights dont make it easy. Anyway just thought id throw my tuppence worth in, to sum it up,,so far so good !!

 

[McMaNGOS]

Found a pretty obvious contradiction in regards to Table Games in your bonus terms.

Would like to have this clarified, and fixed. Can see a lot of players having their funds confiscated due to this.

 

[CasillionSupp]

Found a pretty obvious contradiction in regards to Table Games in your bonus terms.

Would like to have this clarified, and fixed. Can see a lot of players having their funds confiscated due to this.

Hi,

Thanks for pointing that out. It's been fixed. Table games have 0% contribution towards the bonus completion.

 

[martyboy123]

Hi,

Thanks for pointing that out. It's been fixed. Table games have 0% contribution towards the bonus completion.

clarify something for me please,,does casillion casino accept players from the UK ?