Superior

[classymom]

I really need to vent

I got a 5.00 n/d bonus from Superior - I did really well but can only cash out 35.00 - now here is my gripe. Its only 35.00 they want me to deposit 25.00 ( don't have to wager of course.) to verify my Q/T account. Now I have to deposit 50.00 to Q/T and deposit to Superior and will probably have to wait 5 days to get the money. I think this sucks. I could understand verifying for fraud purpose if I have never deposited but I have a lot of times..

 

[Marie2473]

Thats a bt weird. That they ask you to deposit if u have in the past? I would probably tell them to forget about it and place my money elsewhere in the future!

 

[LaurieJim]

that does suck and i cant blame you for venting, i have seen in the t/c where they may ask you to make a small deposit to verify, have you ever played there before?.....laurie

 

[Jasminebed]

Were any of your previous deposits via QT? If so, they should not have to ask you for such a thing. I suspect that casinos do not have to do this, but simply "choose" to.

I know that 3Dice has been able to deposit to MB for me, and that Cherry Red is willing to (if I ever acheive a cashout), because my preferred method is by prepaid credit card, which cannot be paid back to.

 

[classymom]

I just looked my deposits have been from Netspend Visa - but Q/T is my only withdrawl option. I would think since this " deposit " is for fraud prevention any deposit should prove I'm not out for a freebie - its only 35.00

 

[LaurieJim]

can you contact the rep on here and ask them about it classy, not a c/s agent but the rep............laurie

 

[classymom]

I sent a PM to the Rep, but the last time they were here was April

 

[LaurieJim]

I sent a PM to the Rep, but the last time they were here was April

do they have a sister casino, if so maybe that rep could help.........no rep since april, thats not good at all

 

[babs7262]

That sucks Classy! I play at Superior and had my cashouts ok from them but I dont like what their putting you through

I really think that if youve cashed out at one Rival, you should be able to cashout at another. especially if you have the same exact info in your file

 

[classymom]

Here is what Customer Service says
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 2. The average wait is 5seconds. An operator will be with you shortly.
You are now chatting with 'Richard'
Richard: Welcome to Superior Casino Live Support. How may I assist you?
you: I have a withdrawal pending- they say I need to deposit in order for me to get it.
you: I have deposited on more than one ocasion in the past
you: why would I need to verify?
Richard: May I have your Login name and email address please?
you:
Richard: You will need to make a minimum verifying deposit from the method you will use to withdraw in order to withdraw and you may cashout the verifying deposit at the same time .. The verifying deposit has to be made with the option you wish to use to withdraw to verify your account with them. This is done so that we can confirm the account when processing the withdrawal to make sure the money goes to the correct account as it is possible that, for example, a typing error is made when requesting the withdrawal causing the money to be sent to a different account.
you: I have never had to do this @ any other Rival
Richard: At all the rival Casino you have to make a verifying deposit
you: If I make this deposit I will not see my withdrawal for up to 5 days correct?

Richard: withdrawal times are currently 2-5 business days
you: I think I wont be back - thanks

I always deposit by Netspend Visa and withdrawal by Q/T and have never had to deposit by Q/T to get my withdrawal. I'm done with Superior. Has anyone had to do this?

 

[KasinoKing]

I totally understand why you're pissed off, but equally I do somewhat understand the logic in Rival's policy. They only problems with these policies is when they fail to take into account the actual amount in question. I mean no disrespect here, but it's only 35 bucks for Christs sake! Hardly money laundering!!!

If you were still allowed to use Neteller I'd say just gamble the lot away & I'd send you the $35 myself!!!

The other way to look at it is that it is still $35 for free, with no risk whatsoever to your own money - isn't that worth waiting a few days for?

KK

 

[LaurieJim]

I totally understand why you're pissed off, but equally I do somewhat understand the logic in Rival's policy. They only problems with these policies is when they fail to take into account the actual amount in question. I mean no disrespect here, but it's only 35 bucks for Christs sake! Hardly money laundering!!!

If you were still allowed to use Neteller I'd say just gamble the lot away & I'd send you the $35 myself!!!

The other way to look at it is that it is still $35 for free, with no risk whatsoever to your own money - isn't that worth waiting a few days for?

KK

but k/k she will have to deposit her own money if i read correctly 50.00 in order to get 35.00 so isnt that a risk to her own money? if she does this, what to say she doesnt get a itch and play it all out including her 50.00, so thats 85.00 bucks trying to get a 35.00 withdrawal, im sorry i know its in the t/c but i wouldnt think they would enforce this on a regular player, its silly, only 35.00, its not like she hit a jackpot..............laurie

 

[chuchu59]

I have gone thru all that before. Deposited with moneybookers but had to withdraw by ecocard after MB became unavailable. The time it took for me to get the ecocard registration + deposits going were enough to wipe out $300 of my funds at various Rivals. Silly me.

The withdrawal system at all Rival casinos is very inflexible unlike those at MG, RTG or Boss. It tells you straight off that you cannot withdraw using a certain method if you havent used it for deposit. The plus side, however, is that most Rivals seem to be financially sound nowadays so any deposits or pending withdrawals are safe.

I would suggest depositing the required amount to get the $35. Once you deposit and withdraw, flush it. Bear in mind, however, that there are some Rival which require a playthrough of 1x min before they approve your withdrawal. Make sure this is not the case by contacting live chat.

 

[jas2587]

I really need to vent

I got a 5.00 n/d bonus from Superior - I did really well but can only cash out 35.00 - now here is my gripe. Its only 35.00 they want me to deposit 25.00 ( don't have to wager of course.) to verify my Q/T account. Now I have to deposit 50.00 to Q/T and deposit to Superior and will probably have to wait 5 days to get the money. I think this sucks. I could understand verifying for fraud purpose if I have never deposited but I have a lot of times..

it really sucks but I agree with KK deposit the $25 uninstall the casino an wait till your withdraw goes thru that way you don't play it back

I think if she would have to wager her deposit thru 1x then the chat would have said so but best to ask

heck Red Flush has a min. $100 withdraw several times I have forgot this an they put it back into my account an I have turned $40 into several $100

Good Luck whichever way you choose

Cindy

 

[hokiepoker]

Yes

It seems to that every time I have withdrawn from a Rival, i have either had to have made a previous deposit from QT or ewalletXpress, or I needed to make a vertifing deposit.

What stinks the worst is the transfer fees to get money back to my checking account when I win.

I just had to do this today at Irish Luck from the $50 they sent me that I turned into $175 and withdrew. I needed to deposit 52.63 to get $50 in QT, then deposit $25 at Irish and withdraw it immediately. I asked them to flush the account, and they did, but it's still 2-5 business days after verifying my faxback and ID today. I will probably get it next Wednesday.

I spent the other $25 on a bonus from Thisisvegas, and didn't have a very good run with that 300% bonus. Gone....

If I want the $200 back in my checking... that's another $40 fee....

Nice racket!!!

 

[classymom]

My question here is I have never had to deposit from Q/T to confirm its me on any previous withdrawals from Rivals. - Is this just for N/D bonuses or am I missing something.

 

[LOOKAWAY]

I think if you have never made a deposit at superior casino before, and cash out on a free bonus as your first cashout. Then you have to make a minimum purchase at least to be able to cash out.

I would also guess that the 1x wager on a deposit not attached to a bonus does not come in to play either. (you might have to ask casino support about that)

If you dont get a straight answer about the 1x wager on your deposit to be able to withdrawal, just cashout with depositing and not doing the 1x play thru and the withdrawal would be returned to your account fully if it failed.

 

[classymom]

I have made previous deposits to Superior but by a different method ( Netspend Visa ) I don't have to play any of the deposit to cash out its just I don't understand their reasoning behind having to confirm Q/T before I can withdrawal. I will probably go ahead and do this - I'm just a little miffed at having to wait 3 days for them to tell me make a deposit and most likely wait another 5 days for the money.

 

[LOOKAWAY]

Yeah i see the problem, i dont think rival send cheques or as your american that could be difficult for you.

But i always cashout to my last withdrawal method at all casinos which would also be my last deposit method, because i dont like cheques full stop.

I like my money every time sent to my web wallet.

 

[KathyK]

Yes, the same thing just happened to me. I wanted to withdraw to my Quicktender account and they told me I needed to make a small deposit first. This is the first casino I have ever played at that requires this method. I told them this is nuts, keep your money, I won't be back!





always deposit by Netspend Visa and withdrawal by Q/T and have never had to deposit by Q/T to get my withdrawal. I'm done with Superior. Has anyone had to do this?