- Joined
- Mar 13, 2008
- Location
- Ontario
Hi. I recently decided I would try Sun Vegas, a Vegas Partner Lounge casino. I've tried a bunch of free play places and stuff, and many names are very similar. I emailed help@vegaspartnerlounge and provided my name & mail address & asked if I had any accounts.
I got a very (same day) prompt reply, informing me that I did!!
"According to our records you only have a Casino US account registered with
> us.
> You opened this account 1809 days ago when it was originally called Oscar
> casino. However, you did not make any purchases on this account and
> therefore
> will still be able to claim the Initial Match bonus.
>
> We do suggest that you open any sister casino within our group and claim
> the
> bonus with one of them. We would like to take this opportunity to thank
> you
> for your patience and understanding in this matter and would like to
> apologize
> for any inconvenience caused.
>
> We hope this meets with your approval.
>
> The Casino strives to ensure you the best online gambling experience,
> offering
> the best promotions all the time. We also back our services with a 24-hour
> toll free helpdesk service. Contact us 24 hours a day, 7 days a week if
> you
> have any queries or suggestions.
>
> Regards,
>
> Quintin
> The Support Team
> The Casino
> Vegas Partner Lounge"
This was sooo much better than being denied a win because I had already received a bonus offer from their group, as some members have had problems along similar lines from some groups. Thanks to all at meister, or I never would have thought to ask.
Thanks too to Vegas Partners Lounge for their fast & courteous response.
I got a very (same day) prompt reply, informing me that I did!!
"According to our records you only have a Casino US account registered with
> us.
> You opened this account 1809 days ago when it was originally called Oscar
> casino. However, you did not make any purchases on this account and
> therefore
> will still be able to claim the Initial Match bonus.
>
> We do suggest that you open any sister casino within our group and claim
> the
> bonus with one of them. We would like to take this opportunity to thank
> you
> for your patience and understanding in this matter and would like to
> apologize
> for any inconvenience caused.
>
> We hope this meets with your approval.
>
> The Casino strives to ensure you the best online gambling experience,
> offering
> the best promotions all the time. We also back our services with a 24-hour
> toll free helpdesk service. Contact us 24 hours a day, 7 days a week if
> you
> have any queries or suggestions.
>
> Regards,
>
> Quintin
> The Support Team
> The Casino
> Vegas Partner Lounge"
This was sooo much better than being denied a win because I had already received a bonus offer from their group, as some members have had problems along similar lines from some groups. Thanks to all at meister, or I never would have thought to ask.
Thanks too to Vegas Partners Lounge for their fast & courteous response.