RoyallyFlushed
Banned User
- Joined
- Jan 31, 2009
- Location
- somewhere in NJ
Hello
I just had a weird experience with sportsbook support. Ive played about 5 or 6 times in their RTG casino and had no problems. This time I went to play and all games worked with the exception of the real series video slots. It would download but get stuck on the loading page on every single game. Here comes the even weirder stuff...
I contact live support...get a person..she says I need technical help and transfers me. I get new person, they tell me they need to transfer me to the Video Poker dept??? I tried to stop her but she didnt listen. I was then sent to VP technical who obvious couldnt help me and then finally got the right person but he only had one piece of advice...uninstall and reinstall. That didnt help
The WEIRDEST now....This is the email I get (see below) what this letter has to do with my problem is beyond me. And...why would any support letter start out with "we are not rigged"? What kind of place is this anyway? Needless to say, I wrote back and told them Ill play elsewhere lol
Heres the email
We are sorry to hear that your casino experience is not what you expected or had hoped for, but our casino software cannot be modified to produce different results under different circumstances.
Our games are not rigged. Our gaming software carries an official Certificate of RNG Evaluation from Technical Systems Testing (TST), an internationally recognized and respected Accredited Testing Facility (ATF). TST has been working with industry operators, suppliers, manufacturers and regulators to ensure that gaming products operate in a manner that is fair, secure and auditable and comply with some of the world's most stringent and comprehensive legislative and regulatory requirements.
The software is developed to pay out approximately 97-98% on the games - significantly higher than the casinos of Las Vegas. This software meets all the standards set by online gaming regulators.
Our cards are dealt from a six deck shoe which is shuffled after every hand. This has to be so in order to prevent "card counting". So, if you can imagine that after every hand all the cards are back in the shoe again, it would be perfectly possible for you, or the dealer, to have a winning hand many times in a row.
As each of the six decks used at our Black Jack games contained a total of 16 cards valued "10" the possibility of getting over "21" by hitting on a "14-16" hand is pretty high.
Please find our Black Jack strategy, where you can find some Blackjack betting tips at:
Old / Expired Link
I hope these tips help you out on increasing your winnings odds on our Black jack games.
We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter.
Kind regards,
Marvin
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I just had a weird experience with sportsbook support. Ive played about 5 or 6 times in their RTG casino and had no problems. This time I went to play and all games worked with the exception of the real series video slots. It would download but get stuck on the loading page on every single game. Here comes the even weirder stuff...
I contact live support...get a person..she says I need technical help and transfers me. I get new person, they tell me they need to transfer me to the Video Poker dept??? I tried to stop her but she didnt listen. I was then sent to VP technical who obvious couldnt help me and then finally got the right person but he only had one piece of advice...uninstall and reinstall. That didnt help
The WEIRDEST now....This is the email I get (see below) what this letter has to do with my problem is beyond me. And...why would any support letter start out with "we are not rigged"? What kind of place is this anyway? Needless to say, I wrote back and told them Ill play elsewhere lol
Heres the email
We are sorry to hear that your casino experience is not what you expected or had hoped for, but our casino software cannot be modified to produce different results under different circumstances.
Our games are not rigged. Our gaming software carries an official Certificate of RNG Evaluation from Technical Systems Testing (TST), an internationally recognized and respected Accredited Testing Facility (ATF). TST has been working with industry operators, suppliers, manufacturers and regulators to ensure that gaming products operate in a manner that is fair, secure and auditable and comply with some of the world's most stringent and comprehensive legislative and regulatory requirements.
The software is developed to pay out approximately 97-98% on the games - significantly higher than the casinos of Las Vegas. This software meets all the standards set by online gaming regulators.
Our cards are dealt from a six deck shoe which is shuffled after every hand. This has to be so in order to prevent "card counting". So, if you can imagine that after every hand all the cards are back in the shoe again, it would be perfectly possible for you, or the dealer, to have a winning hand many times in a row.
As each of the six decks used at our Black Jack games contained a total of 16 cards valued "10" the possibility of getting over "21" by hitting on a "14-16" hand is pretty high.
Please find our Black Jack strategy, where you can find some Blackjack betting tips at:
Old / Expired Link
I hope these tips help you out on increasing your winnings odds on our Black jack games.
We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter.
Kind regards,
Marvin
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